savitri14

Hi,

Thanks a lot for your answer and for the detailed explanation.

If switching it once and twice doesn’t help at all, We’ll need to look for other causes for the issue. (Internal > External, then External > Internal)

I’ve tried regenerating the CSS and switching ‘CSS print method’ back & forth as you suggested but it had no effect on the problem.

I’ve used the Health Check & Troubleshooting plugin to switch to the default theme (Twenty Twenty) and to disable all plugins accept for Elementor (and Health Check & Troubleshooting ?? ). It shows that the problem occurs in this configuration. When Elementor is deactivated and other plugins are activated the problem doesn’t occur.

I’d be grateful for additional advice
Thanks!

Hi, Thanks for your quick response.

Regenerate the CSS via Elementor > Tools > Regenerate CSS on your WordPress Dashboard.
Go to Elementor > Settings on your WordPress dashboard.

Done – didn’t solve this issue

Click the Advanced tab and then switch the CSS print method to Internal embedding.

The CSS Print Method was set to ‘Internal Embedding’ already [prior to your advise]

Clear all cache: your browser’s cache, other plugins’ cache, server cache (if possible).

– browser’s cache – done
– other plugins’ cache – don’t know of other plugins I use which has this option
– server cache – done

These actions also didn’t solve this issue

To rule out the possibility of a plugin or theme conflict, try out our safe mode feature to see if it eliminates the error.

I tried safe mode but couldn’t view this issue on the editor

I’d be grateful for additional advice
Thanks!

After further research, I found the source of the problem and the solution.
Using Health Check & Troubleshooting I’ve disabled all plugins and switched to a default theme: Twenty-Twenty.

After enabling Contact Form 7, I enabled one plugin at a time and performed Empty Cache and Hard Reload to find out which plugin causes the recaptcha__en.js error:
Error: Invalid site key or not loaded in api.js:
<my site key>

It seems that the plugin Master Addons for Elementor is responsible for the problem because their Header,Footer,Comment Form extension uses Google re-Captcha V2 and therefore has to be disabled in order for Contact Form 7 to function properly. After this extension was disabled as suggested by the plugin developershere the error was gone and I and contact forms are sent without any problem.

I read many support threads regarding this matter and saw that a lot of people struggle to solve similar issues with CF7 and Recaptcha V3. My advise to you is:

1. follow the method kindly offered by Mr. Takayuki Miyoshi here:
Why you are advised to deactivate plugins and switch to the default theme

2. After finding the plugin or theme responsible for the malfunction, search its support forum for a solution. If there isn’t any solution there, start a thread on that forum using all the info you’ve gathered. It seems likely that the problem would be related to the other theme or plugin support of Recaptcha V2/3.

Hi,

The contact form on my website can’t be sent due to the issues specified above. In the meantime I might be loosing client’s communication. I’d be grateful if someone could advise.

Thanks a lot.

Hi,

Following your recommendation, I used Health Check & Troubleshooting to disable all plugins and use a default theme.

The default theme is “Twenty Twenty” and Contact Form 7 is the only enabled plugin.

The result is that I still get an error but it’s a different error which loads a different URL:
https://savitrisalant.com/wp-admin/admin-ajax.php#wpcf7-f11-o1
and displays 0 i.e., the digit on the screen.

The Console indicates an error in:
admin-ajax.php

With the following content:
POST https://savitrisalant.com/wp-admin/admin-ajax.php 400 admin-ajax.php#wpcf7-f11-o1:1

Please advise.
Thanks a lot.

Theme: Neve

Plugins:
1. All In One WP Security
2. BJ Lazy Load
3. Blocks CSS: CSS Editor for Gutenberg Blocks
4. Compact Audio Player
5. Contact Form 7
6. Element Pack Lite – Addon for Elementor
7. Elementor
8. Elementor Addon Elements
9. Elementor Header & Footer Builder
10. Envato Elements
11. Essential Addons for Elementor
12. Livemesh Addons for Elementor
13. Master Addons for Elementor
14. PowerPack Lite for Elementor
15. Premium Addons for Elementor
16. Reusable Blocks Extended
17. Unlimited Elements for Elementor
18. WPS Hide Login

Hello,

Thank you for replying.
My website URL is:
https://savitrisalant.com