hi and thank you for your reply. The site is still in construction and I have put it ‘live’ briefly to arrange an appointment and then cancelled it. You say that the cancellation message is sent when the user cancels. But how will the system know a cancellation email has been sent? Admin has to cancel the message. So I will have to change the wording on the reject template to read as a cancellation to confirm the cancellation to the customer. Thanks again. Peter
