Micha?l Baillot

Hi, thank-you for your answer. I confirm the issue do not come from your plugin. The given solution do not work for me. However, it seems to have a conflict with WP Rocket (in deactivating it, the issue is solved). I’m going to look to this side. Best regards, Micha?l

Hi @shameemreza, thanks a lot for your answer. I’ll try this,

best regards,

Micha?l

@khungate Done! Best regards, M.

hi @ryanhungate, thank-you for your answer. I’ve added the code in my custom function.

Something great happens… The mobile number synchronisation works! I don’t know why now…

Now, I have to check with the SMS platform (Textmagic) if the non international numbers can work to send SMS.

Thank-you so much for your support!

Best regards,

Micha?l

@ryanhungate done! Thank-you very much,

best regards,

Micha?l

hi @ryanhungate and thanks for reaching out.

Could you tell me please how to enable the remote support option?

It is like a temporary access generated by a third party plug-in?

Best regards,

Micha?l

hi @khungate,

thanks a lot for your answer and sorry for answering with some delay (I was in holiday last week).

Your question regarding the phone format make sense.

In MailChimp, the used format is “International” which is right because we have customers form different countries:

https://www.loom.com/i/12457ac96ff0456bac4f3e5efde4bba6

Also, I’ve checked the format of the phone numbers already registered in Woocommerce and… it’s a mess! When a user create it’s account, he’s not force to user the international format:

https://www.loom.com/i/f7b7f4048da84593b4ff62ca041c7062

I think the error could come form that: as MailChimp is searching for international type numbers, when it tries to synchronize a none international number, the synchronisation fails. What do you think?

So, what I have to do now is:

1. update every customer number to the international format (does the international format use the “+” or the “00”?).
2. update the costumer subscription form to force the international format for future phone numbers.
3. retry the synchronisation.

Thanks i advance for your precious help,

best regards

Micha?l

@roxannestoltz @xue28

Second information: I’ve tested to import products from the CSV with only WooCommerce activated and the Storefront theme activated. The results are the same.

Best regards,

Micha?l

hi @roxannestoltz @xue28,

I’d like to add an information regarding the products’ import. My client manage its shop with the online platform Hiboutik. I export a CSV file from Hiboutik and import it in WooCommerce.

Here is the file I used to import the products with stock bugs:

CSV

Hope it helps,

best regards,

Micha?l

hi @roxannestoltz,

I’ve updated the plug-in and the DB but it’s not better…

I don’t know if it’s in your scope of support but, could I give you an temporary access to check if everything is on place? Parameters, …

Best regards,

Micha?l

Hi @ozyeger, I’ve opened a ticket on the Elementor support,

best regards,

Micha?l

Hi @roxannestoltz,

thanks for your answer. Here is a short screen cast to show the problem:

https://www.loom.com/share/444c58805f304a28847649a8d45a9b75

I’ve emptied the cache but the bug still goes on.

I’m going to post this ticket on the Elementor forum,

best regards,

Micha?l

Hi @xue28,

thanks for your help. I’ve tried to delete cache and to deactivated caching but it’s not better.

Best regards,

Micha?l

Hi Roxy,

From what I gather after further investigation, the in-stock products here are XS, S, M, L, and XL, while the remaining variations are out-of-stock, is this correct?

Yes, you’re right.

would you please share a screenshot of the variations settings for the out-of-stock variation, as well as the in-stock variation, for this particular product

Page 1 | Page 2 | Page 3

Also, please share a screenshot of the Attributes area, as seen below:

Attributes

Additionally, please clarify if you are using any custom code on your site (via code snippets or custom CSS). If so, please can you try temporarily disabling this and check if it makes any difference, as custom code can also cause this type of issue.

As I changed the theme to Storefront and as I deactivated all plug-ins but WooCommerce, no custom code are running.

Thank-you very much for your kind support,

best regards,

Micha?l

I’ve passed all the recommanded tests but it’s not better for the moment,

best,

M.