schmedler

Hi there! Thanks for the advice! I tried again with the cache plugin disabled and no dice. However, I did install a fatal error notification plugin and received the following error when trying to donate:

Error Level: E_ERRORMessage: Uncaught Error: Call to undefined function Give\Framework\Support\Facades\ctype_lower() in /hermes/bosnacweb06/bosnacweb06ax/b2917/sl.jspweb/wp-content/plugins/give/src/Framework/Support/Facades/Str.php:652
Stack trace:
#0 /hermes/bosnacweb06/bosnacweb06ax/b2917/sl.jspweb/wp-content/plugins/give/src/Framework/Support/ValueObjects/Enum.php(27): Give\Framework\Support\Facades\Str::snake(‘Renewal’)
#1 /hermes/bosnacweb06/bosnacweb06ax/b2917/sl.jspweb/wp-content/plugins/give/src/Donations/Repositories/DonationRepository.php(413): Give\Framework\Support\ValueObjects\Enum->__call(‘isRenewal’, Array)
#2 /hermes/bosnacweb06/bosnacweb06ax/b2917/sl.jspweb/wp-content/plugins/give/src/Donations/Repositories/DonationRepository.php(171): Give\Donations\Repositories\DonationRepository->validateDonation(Object(Give\Donations\Models\Donation))
#3 /hermes/bosnacweb06/bosnacweb06ax/b2917/sl.jspweb/wp-content/plugins/give/src/Donations/Models/Donation.php(140): Give\Donations\Repositories\DonationRepository->insert(Object(Give\DFile: /hermes/bosnacweb06/bosnacweb06ax/b2917/sl.jspweb/wp-content/plugins/give/src/Framework/Support/Facades/Str.phpLine: 652Request: /donate/donate/?payment-mode=stripe&form-id=2261Referrer: https%3A%2F%2Fjohnsonstringproject.org%2Fdonate%2Fdonate%3FgiveDonationFormInIframe%3D1

Definitely seems like something to do with iFrame, but I’m not sure what to do. I’ve also tried donating with both Wordfence and Total Cache disabled and am getting the spinning wheel. Let me know if you have any other suggestions for me to try!

• This reply was modified 2 years ago by schmedler.

*successful

Just realized that I think I got the error as I was viewing the “transaction unsuccessful” page without making a transaction to see if there was anything amiss there.

Hey there! Thanks for your reply! So I haven’t been seeing any errors for Stripe. The only error I see was yesterday. I got the same error four times in a row, but I have tried to make test transactions since then and haven’t gotten any errors (or log entries at all):

“Uncaught Exception

Give Core

2023-02-09 15:13:34

Invalid receipt section line item. Please provide valid line item id, label, and value.”

{
“exception”: {
“File”: “Section.php”,
“Line”: 160,
“Message”: “Invalid receipt section line item. Please provide valid line item id, label, and value.”,
“Code”: 0
}
}

After that, there was no log activity since April, 2022.

My Donations>Donations are showing up, but only in legacy view. I made a test donation yesterday which went through, but anything through Stripe has been unsuccessful (since April 2022).

More than happy to look at cache/Wordfence! I’m not super confident that everything is set up correctly there, but I do know that when I disable both the W3 Total Cache and Wordfence plugins, I still have the same issue (spinning wheel and transaction doesn’t go through).

Let me know if there’s anything else you need!

• This reply was modified 2 years, 1 month ago by schmedler.

WordPress Environment

Home URL: https://johnsonstringproject.org
Site URL: https://johnsonstringproject.org
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: </img>
Language: en_US
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: The Johnson String Project (#1683)
Page for Posts: Unset
Table Prefix Length: wp_
Table Prefix Length: 3
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval

Server Environment

Hosting Provider: DBH: jspweb.startlogicmysql.com, SRV: johnsonstringproject.org
TLS Connection: Connection uses
TLS Connection:
Server Info: Apache/2
PHP Version: 7.4.10
PHP Post Max Size: 20 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
PHP Max Upload Size: 20 MB
cURL Version: 7.47.0, OpenSSL/1.0.2g
SUHOSIN Installed: –
MySQL Version: 5.6.49
Default Timezone is UTC: </img>
fsockopen/cURL: </img>
SoapClient: </img>
DOMDocument: </img>
gzip: </img>
GD Graphics Library: </img>
Multibyte String: </img>
Remote Post: </img>
Remote Get: </img>

GiveWP Configuration

GiveWP Version: 2.24.2
GiveWP Cache: Enabled
Database Updates: All DB Updates Completed.
Database Updates: All Database Migrations Completed.
Database Tables: </img> wp_give_donors</img> wp_give_donormeta</img> wp_give_comments</img> wp_give_commentmeta</img> wp_give_sessions</img> wp_give_formmeta</img> wp_give_sequential_ordering</img> wp_give_donationmeta</img> wp_give_revenue</img> wp_give_migrations</img> wp_give_log
GiveWP Cache: Enabled
GiveWP Cache: </img>New Donation</img>Donation Receipt</img>Donation Processing Receipt</img>New Offline Donation</img>Offline Donation Instructions</img>New User Registration</img>User Registration Information</img>Donation Note</img>Email access
Upgraded From: 2.24.1
Test Mode: Disabled
Currency Code: USD
Currency Position: Before
Decimal Separator: .
Thousands Separator: ,
Success Page: https://johnsonstringproject.org/thank-you/
Failure Page: https://johnsonstringproject.org/unsuccessful/
Donation History Page: https://johnsonstringproject.org/donor-dashboard-3/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: Stripe - Credit Card
Default Payment Gateway: Stripe - Credit Card
PayPal IPN Notifications: N/A
Donor Email Access: Enabled
Stripe Webhook Notifications: June 7, 2022 1:57 am

Active GiveWP Add-ons

Give - Stripe Gateway: </img> Licensed – by GiveWP – 2.5.0

Other Active Plugins

Async JavaScript: by Frank Goossens (futtta) – 2.21.08.31
Code Snippets: by Code Snippets Pro – 3.2.2
Elementor: by Elementor.com – 3.10.2
Elementor Header & Footer Builder: by Brainstorm Force, Nikhil Chavan – 1.6.13
Elementor Pro: by Elementor.com – 3.10.3
JetSticky For Elementor: by Crocoblock – 1.0.3
JetTabs For Elementor: by Crocoblock – 2.1.20
Scripts n Styles: by unFocus Projects – 3.5.2
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com, DavidAnderson – 1.22.24
W3 Total Cache: by BoldGrid – 2.2.12
Wordfence Security: by Wordfence – 7.8.2

Inactive Plugins

Health Check & Troubleshooting: by The www.ads-software.com community – 1.5.1
Smush: by WPMU DEV – 3.12.4

Active MU Plugins

Health Check Troubleshooting Mode: by – 1.8.1

Theme

Name: OceanWP
Version: 3.4.1
Author URL: https://oceanwp.org/about-oceanwp/
Child Theme: No – If you're modifying GiveWP on a parent theme you didn't build personally, then we recommend using a child theme. See: How to Create a Child Theme

Update to add my system info. I’ve also made sure the descriptor is less than 22 characters and no odd characters (it is). Blargh!

• This reply was modified 2 years, 1 month ago by schmedler.

Hi There!

So sorry for the late reply; I got swept up in other things. So I’ve tried adding these slugs to the Page Cache “Never cache the following pages” list on W3 Total Cache:

/donations/
/donate/
/donation-confirmation/
/donor-dashboard/

I’ve also added “donation” to the categories not to cache (and pages that use the donation tag).

I’ve also included the Webhooks you provided above (it was initially listening for all events)!

So sad to say that I’m still getting the spinning wheel, even on an incognito window. Is there anything I’m doing incorrectly or that needs to be done?

Thanks!

Hi there!

Here’s the info you requested:

The site: https://johnsonstringproject.org/donate/

The system report:

### WordPress Environment ###

Home URL: https://johnsonstringproject.org
Site URL: https://johnsonstringproject.org
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: The Johnson String Project (#1683)
Page for Posts: Unset
Table Prefix Length: wp_
Table Prefix Length: 3
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval

### Server Environment ###

Hosting Provider: DBH: jspweb.startlogicmysql.com, SRV: johnsonstringproject.org
TLS Connection: Connection uses
TLS Connection: 
Server Info: Apache/2
PHP Version: 7.4.10
PHP Post Max Size: 20 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
PHP Max Upload Size: 20 MB
cURL Version: 7.47.0, OpenSSL/1.0.2g
SUHOSIN Installed: –
MySQL Version: 5.6.49
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
gzip: ?
GD Graphics Library: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### GiveWP Configuration ###

GiveWP Version: 2.23.2
GiveWP Cache: Enabled
Database Updates: All DB Updates Completed.
Database Updates: All Database Migrations Completed.
Database Tables: ? wp_give_donors? wp_give_donormeta? wp_give_comments? wp_give_commentmeta? wp_give_sessions? wp_give_formmeta? wp_give_sequential_ordering? wp_give_donationmeta? wp_give_revenue? wp_give_migrations? wp_give_log
GiveWP Cache: Enabled
GiveWP Cache: ?New Donation?Donation Receipt?New Offline Donation?Offline Donation Instructions?New User Registration?User Registration Information?Donation Note?Email access
Upgraded From: 2.23.1
Test Mode: Disabled
Currency Code: USD
Currency Position: Before
Decimal Separator: .
Thousands Separator: ,
Success Page: https://johnsonstringproject.org/thank-you/
Failure Page: https://johnsonstringproject.org/unsuccessful/
Donation History Page: https://johnsonstringproject.org/donor-dashboard-3/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: Stripe - Credit Card
Default Payment Gateway: Stripe - Credit Card
PayPal IPN Notifications: N/A
Donor Email Access: Enabled
Stripe Webhook Notifications: June 7, 2022 1:57 am

### Active GiveWP Add-ons ###

Give - Stripe Gateway: ? Licensed – by GiveWP – 2.5.0

### Other Active Plugins ###

Akismet Anti-Spam: by Automattic – 5.0.2
Async JavaScript: by Frank Goossens (futtta) – 2.21.08.31
Code Snippets: by Code Snippets Pro – 3.2.2
Elementor: by Elementor.com – 3.9.0
Elementor Header & Footer Builder: by Brainstorm Force, Nikhil Chavan – 1.6.13
Elementor Pro: by Elementor.com – 3.9.0
JetSticky For Elementor: by Crocoblock – 1.0.3
JetTabs For Elementor: by Crocoblock – 2.1.20
MP3-jPlayer: by Simon Ward – 2.7.3
Scripts n Styles: by unFocus Projects – 3.5.2
Smush: by WPMU DEV – 3.12.4
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com, DavidAnderson – 1.22.23
W3 Total Cache: by BoldGrid – 2.2.7
Wordfence Security: by Wordfence – 7.8.0

### Inactive Plugins ###

Autoptimize: by Frank Goossens (futtta) – 3.1.4
Cloudflare: by Cloudflare, Inc. – 4.11.0

### Theme ###

Name: OceanWP
Version: 3.3.6
Author URL: https://oceanwp.org/about-oceanwp/
Child Theme: No – If you're modifying GiveWP on a parent theme you didn't build personally, then we recommend using a child theme. See: How to Create a Child Theme

Perfect! Thanks so much for your time and attention!

Awesome! Thanks so much for the swift replies!

Hi There! Thanks for the reply! My problem is actually different from the solution you provided. I actually have been doing what you’ve suggested. The problem is that when I click on an inactive tab, the color of the tabs don’t actually change (the first active tab stays the active color, and the tab I want to become active doesn’t change colors). When I select a tab to become active, the content DOES change, but the color of the tabs don’t.

Glad to hear I’m not alone! Upon further testing, some of the other widgets aren’t working for me as well. I’m guessing I’m having the same JS issue someone else was having a few days ago (where the JS wasn’t working). When reverting to 2.9.8, the widgets work again (although with a few minor bugs).