schnuffi

Hey again Corey,

Are you saying that the order that the shipping methods were created made a difference?

No, not exactly the order, but setting up 2 shipping methods together in 1 step before saving.

First I tried setting up a new shipping zone for a country with shipping method “flat rate” AND directly after that shipping method “free” before clicking on SAVE. Doing so, the error occured.

Then I deleted this shipping zone and started over again, but this time clicking on SAVE immediately after setting up the first shipping method “flat rate”. After that I set up the second shipping method “free” and saved again. That made the differenece and finally stopped the problem.

Note: I do not have ONLY Woocommerce installed and activ, but also Germanized pro.

THX Christian

So, first I tried something different now and it worked!! What I did:

Ordering a single 9,90 product, where shipping should not be free

1) Stating a german address: shipping costs are shown correctly after being shown as free with an Austrian address before!

2) Changing order address back to Austria: shipping is free again - that's wrong!

3) Changing to ANY other country (no free option exists): shipping fee is calculated correctly

4) Changing the order oft he shipping zones in the Woo setup (initially Austria, Germany, other countries to Germany, Austria, other countries had no effect

5) Deleting and setting up shipping zone Austria completely new (with the same 2 methods flat rate and free) had no effect

6) Changing address to being a Bulgarian customer (where no free shipping exists); shipping fee is correct

7) Changing the shipping zone Austria (with free shipping) to Bulgaria: didn't change anything

8) Deleting this shipping zone (now Bulgaria) and completely setting it up again (as Bulgaria) with ONLY flat rate (but 6,90 instead of 5,90.-) WITHOUT ?free shipping: shipping cost is correct

9) Adding free shipping (from 70.- order total) to Bulgaria: shipping is calculated correctly!!!

10)Changing this shipping zone to Austria and altering order address to Austria: shipping is calculated correctly!!!

11) Changing shipping cost to 5,90: shipping is still calculated correctly!!! I have'nt tested with every possible order total, but from 1,90 to around 20.- it worked and even the free shipping from >= 70.- is correctly showing up now.

So it finally seems, the problem was setting up 2 shipping methods consecutive within 1 step in the shipping zone? ?Because that was the only thing I altered in comparison to initially setting up shipping zones / methods!

I ?repeated steps 8 to 11 in the live environment and you wont believe it: it worked!

What do you think?

Hi again Corey, and sorry for the dealy – we had to sleep here in Austria ??

I will have to investigate for things the affected orders could have in common, but for now I can say:

All affected orders came from from Austria. Prices show as for Austrian customers as the default setup, when not logged in / before going on to state address, payment method and so on. I will have to check, what happens, if I declare myself as a german customer.

The phenomenon is showing up every time the order total is between 8.- an 9,99.-, regardless if there is only 1 product ordered or several, even different and if they are on sale or not. And we are not using coupons so far. It’s all very basic.

It has nothing to do with order total originally beeing higher and then being reduced (I tried that before) or being under 8.- and then being rised. It shows up immediately after placing a single product with a price of for example 9,90 into the cart, as well as with several products with a higher total amount then reduced to an amount of 8.- to 9,99.-. This seems to be the ONLY and CENTRAL condition: total order amount is between 8 an 10..

I’ll try to deactivate all other plugins on our staging site and then report to you. If you like, I could give you the URL of it, so you could try it yourself with test orders, selecting “prepayment” as payment method and something like Mr. Test Customer as your name. Is there a possibility to send the url only to you?

THX for now again

Christian

In addition: I contacted Vendidero (Germanized) support also, but they said, it has nothing to do with their plugins. So I turned over to Woo…

Hi Corey and many thanks for your response!

Here is my status report from the live site:

System Status Report

### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.0.2
Legacy REST API Package Version: ? 1.0.4
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.5.5
WP Multisite: –
WP Memory Limit: 640 MB
WP Debug Mode: –
WP Cron: ?
Language: de_DE_formal
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.2.20
PHP Post Max Size: 512 MB
PHP Time Limit: 180
PHP Max Input Vars: 5000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 8.0.36
Max Upload Size: 500 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

[REDACTED]

### Post Type Counts ###

attachment: 362
avada_faq: 17
avada_portfolio: 24
document_template: 7
fusion_element: 22
fusion_form: 1
fusion_icons: 1
fusion_tb_layout: 10
fusion_tb_section: 19
fusion_template: 3
itsec-dash-card: 5
itsec-dashboard: 1
nav_menu_item: 59
page: 55
popup: 3
popup_theme: 8
post: 20
product: 80
revision: 122
shop_coupon: 1
shop_order: 5265
shortcoder: 9
slide: 30
viwec_template: 14
wp_global_styles: 1
wp_navigation: 1
wphtmlmail_mail: 28

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (46) ###

404 to 301 - Redirect, Log and Notify 404 Errors: von Joel James – 3.1.4
Add URL Slugs as Body Classes: von Aaron T. Grogg – 1.3
Advanced Access Manager: von AAM  – 6.9.33
Akismet Anti-spam: Spam Protection: von Automattic - Anti-Spam-Team – 5.3.2
Solid Security Basic: von SolidWP – 9.3.3
Classic Editor +: von <a >Pieter Bos</a>
<a >Greg Schoppe</a> – 4.3.0

Disable Comments: von WPDeveloper – 2.4.6
Disable Everything: von Dessky Team – 0.4.1
Duplicator: von Duplicator – 1.5.9
Duplicator: von Duplicator – 1.5.9
Enhanced Media Library: von wpUXsolutions – 2.9.3
Avada Builder: von ThemeFusion – 3.11.9
Avada Core: von Theme Einstellungen – 5.11.9
Avada Custom Branding: von ThemeFusion – 1.2
Loco Translate: von Tim Whitlock – 2.6.10
Log cleaner for Solid Security: von Rocket Apps – 1.4.1
MimeTypes Link Icons: von Toby Cox
Juliette Reinders Folmer – 3.2.19

One Stop Shop für WooCommerce: von vendidero – 1.6.2
Permalink Manager Lite: von Maciej Bis – 2.4.3.4
Popup Maker: von Popup Maker – 1.19.0
PublishPress Future: von PublishPress – 3.4.0.1
Shortcoder: von Aakash Chakravarthy – 6.3.2
Simple Custom Post Order: von Colorlib – 2.5.7
String Locator: von InstaWP – 2.6.5
Trusted Shops Easy Integration for WooCommerce: von vendidero – 2.0.2
Update URLs: von KaizenCoders – 1.2.7.1
UpdraftPlus - Backup/Restore: von UpdraftPlus.Com
DavidAnderson – 1.24.3

Checkout Field Editor for WooCommerce: von ThemeHigh – 2.0.2
Unzer Payments: von Unzer – 1.5.1
Country Based Payments for WooCommerce: von Ivan Paulin – 1.5
Customizer for WooCommerce: von SkyVerge – 2.8.0
Germanized für WooCommerce Pro: von vendidero – 3.10.3
Germanized für WooCommerce: von vendidero – 3.16.9
WooCommerce Legacy REST API: von WooCommerce – 1.0.4
WooCommerce PayPal Payments: von WooCommerce – 2.8.0
WooCommerce Perfect Payment Reminder Pro: von WP-Codings – 1.5.2
WooCommerce Matomo Analytics: von InnoCraft – 1.0.23
WooCommerce: von Automattic – 9.0.2
Yoast SEO: von Team Yoast – 22.9
WP Fastest Cache: von Emre Vona – 1.2.8
WP HTML Mail - Email Template Designer: von Hannes Etzelstorfer // codemiq – 3.4.7
Connect Matomo: von André Br?kling – 1.0.30
Widgets for Google Reviews: von Trustindex.io  – 11.9
WP Rollback: von WP Rollback – 2.0.7
WP STAGING PRO - Backup Duplicator & Migration: von WP-STAGING – 4.2.14
WP HTML Mail - WooCommerce: von Hannes Etzelstorfer // codemiq – 2.9.27

### Inactive Plugins (5) ###

Custom Order Status Manager for WooCommerce: von Bright Plugins – 1.1.3.2
Disable Gutenberg: von Jeff Starr – 3.1.2
Google Listings and Ads: von WooCommerce – 2.7.5
Premmerce WooCommerce Customers Manager: von Premmerce – 1.1.14
Slider Revolution: von ThemePunch – 6.7.9

### Must Use Plugins (2) ###

Solid Security Loader: von SolidWP – 1.0
WP STAGING Optimizer: von René Hermenau – 1.5.1

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: ?

### Logging ###

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 Tage
Level threshold: –
Log directory size: 402 kB

### WC Pages ###

Shop-Basis: ? Die Sichtbarkeit der Seite sollte  ?ffentlich sein
Warenkorb: ? Die Seite enth?lt nicht den [woocommerce_cart]-Shortcode oder woocommerce/cart-Block.
Kasse: ? Die Seite enth?lt nicht den [woocommerce_checkout]-Shortcode oder woocommerce/checkout-Block.
Ihr Konto: #16576 - /konto/
Allgemeine Gesch?ftsbedingungen: #20842 - /agb/

### Theme ###

Name: Avada Child
Version: 1.0.0
Author URL: https://theme-fusion.com
Child Theme: ?
Parent Theme Name: Avada
Parent Theme Version: 7.11.9
Parent Theme Author URL: https://themeforest.net/user/ThemeFusion
WooCommerce Support: ?

### Templates ###

Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
/home/.sites/47/site2370592/web/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/admin-cancelled-order.php
/home/.sites/47/site2370592/web/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/admin-failed-order.php
/home/.sites/47/site2370592/web/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/admin-new-order.php
/home/.sites/47/site2370592/web/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/customer-completed-order.php
/home/.sites/47/site2370592/web/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/customer-invoice.php
/home/.sites/47/site2370592/web/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/customer-new-account.php
/home/.sites/47/site2370592/web/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/customer-note.php
/home/.sites/47/site2370592/web/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/customer-on-hold-order.php
/home/.sites/47/site2370592/web/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/customer-processing-order.php
/home/.sites/47/site2370592/web/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/customer-refunded-order.php
/home/.sites/47/site2370592/web/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/customer-reset-password.php
/home/.sites/47/site2370592/web/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/email-customer-details.php
/home/.sites/47/site2370592/web/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/email-order-details.php
/home/.sites/47/site2370592/web/wp-content/plugins/wp-html-mail-woocommerce/views/woocommerce/template/email-order-items.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php


### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: AT
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: –
Webhook status: ?
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: ?
Reference Transactions: –
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
pattern-toolkit-full-composability
product-pre-publish-modal
settings
async-product-editor-category-field
launch-your-store
product-editor-template-system

Daily Cron: ? Next scheduled: 2024-06-28 10:46:15 +02:00
Options: ?
Notes: 48
Onboarding: completed

### Action Scheduler ###

Abgebrochen: 1
Oldest: 2024-06-08 09:16:54 +0200
Newest: 2024-06-08 09:16:54 +0200

Abgeschlossen: 782
Oldest: 2024-05-27 21:15:05 +0200
Newest: 2024-06-27 09:36:21 +0200

Fehlgeschlagen: 245
Oldest: 2023-09-26 13:46:54 +0200
Newest: 2024-06-26 16:45:23 +0200

Ausstehend: 9
Oldest: 2024-06-28 05:06:30 +0200
Newest: 2024-07-01 00:00:00 +0200


### Status report information ###

Generated at: 2024-06-27 20:02:36 +02:00

I can also tell you that I rised a staging site to investigate that phenomenon nearer. I disabled some of the plugins there, which aren’t neccessary , but that didn’t change anything. But I didn’t deactivate all plugins.

To this entries:

Shop-Basis: ? Die Sichtbarkeit der Seite sollte ?ffentlich sein
Warenkorb: ? Die Seite enth?lt nicht den [woocommerce_cart]-Shortcode oder woocommerce/cart-Block.
Kasse: ? Die Seite enth?lt nicht den [woocommerce_checkout]-Shortcode oder woocommerce/checkout-Block.

We do not use the shop base page. But that has nothing to do with it anyway.

In the cart we don’t use the [woocommerce_cart]-Shortcode (but the Avada based Fusion elements instead), but I tried that on the staging site and the phenomenon showed up in the shortcode based cart also. This also applies to the checkout, but the problem anyway arises one step earlier on the cart page.

Finally to your question “I’m also curious what your shipping settings look like. Does this only happen for a particular shipping zone or class?”

We have 6 shipping zones: 1 – Austria, 2 – Germany and 3 to 6 other european countries, but there is no free shipping option, it’s only in Austria and Germany. In these 2 countries we have an individual shipping method with a flat-rate (AT: 5,90; DE: 9,50) and a second method “free shipping”, where the condition is a cart total of minimum € 70.- So far, so simple.

The shop is running now for around 1 month and the phenomenon exists from the beginning, but we noticed it just 2 days ago, as there was an order with an order total of 9,90 and free shipping. So we investigated that and found 3 or for more orders within the last weeks also lacking of shipping costs and order totals of 9,90.

THX again for your help!

Christian

Hi again @michaelnutt,
in the meantime I solved the problems mentioned above with the (additional) SNIP-plugin (PRO version), it is able to scrape the job description without being disturbed by Fusion Builder code and to complete missing schema markup data!
THX for your help anyway, it is highly appreciated!
Christian

Hi @michaelnutt,
thanx for helping.

I am at the moment trying to set everything up correctly with SNIP, because with it’s schema output I don’t see the biggest problem with Fusion Builder code in the job’s description, as WP Job Manager produces. I have ONE single Job, which I am optimizing that way (https://www.bernard-gruppe.com/de/job/datenerheber-30551/). And it seems that step by step I am getting closer to the solution. So please give me a little time to try to finalize that. If I am not successful with that, I will get back to you (I will in any case).

And NO, I haven’t already followed (but noticed) the steps to connect with a GoogleMaps API, because I can’t beleive, that this could really be a requirement for getting correct schema markup with WP Job manager. After all, this is a payed service and my customer is not willing to pay for that.

THX again, Christian

Hello @lastsplash,
thx again for your help!

I switched off WP Job Manager structured data as you described above. Then tested on Google’s Rich results page. As far as I understand it, the description is correct now (for the moment I can live with the issue, that at the end of the description still some Fusion code is visible).

But still there is another critical problem reported: the field “jobLocation” seems to be missing. When I switch Job Manager’s structured data on again, the field is present, but Google doesn’t recognize it anyway.

When I switch that on again, Job Manager’s structured data appear at the end of the pages source code, while SNIP’s code is in the pages HEAD-section. So I guess, Job Manager overwrites SNIP’s code and therefore the description again contains the Fusion Builder code at the beginning…

So I can decide between having a correct description in Google, but without a location. Which prevents from being listed. Or having a faulty description, but a jobLocation field, which is even not recogmized – causing again not being listed. Some kind of a circle…

THX for your patience!
Christian

Hello @lastsplash,
and thx for your feedback!

What you describe is exactly, what I assumed.

Unfortunately it is not simply possible to turn off Fuison Builder, as the customer wants a distinct and uniform appearance of his webite in all parts.

But I have an interesting update on the issue by myself! As the schema markup of WP Job manager seemed to be not complete or broken by YOAST SEO, I searched for a way to define specific schema markup for WP Job Manager pages and came across the SNIP (pro) plugin. After configuring that, I noticed, that this plugin also seems to scrape the correct job description without source code parts and makes it available as a schema markup! Here is the corresponding part of the source code:

<!--Code generated by SNIP (Structured Data Plugin) for WordPress. See rich-snippets.io for more information.Post ID is 30960.--><script data-snippet_id="snip-5dxxxxxxxxxx" type="application/ld+json">{
    "datePosted": "2022-08-22T21:00:09+02:00",
    "hiringOrganization": {
        "@id": "#organization",
        "@context": "http:\/\/schema.org",
        "@type": "Organization"
    },
    "description": "Die Ver\u00e4nderung ist konstant, st\u00e4ndig stellen wir uns neuen Herausforderungen. Daf\u00fcr brauchen wir kluge K\u00f6pfe, die mit Engagement dabei sind.\nDie BERNARD Gruppe ist ein familiengef\u00fchrtes, fachlich spezialisiertes

Dont’ bother the encoded special characters…

So my hope is, when Google next time indexes the job pages, it will notice that new schema description and takes that for displaying it in the preview list. And all Fusion Builder code should be gone.

Do you think, that could happen this way?
I will update you in any case again.

THX in the meantime
Christian

You are providing me with this same meaningless answer since 3 weeks now! When will you fix that, if ever?

Hallo und danke für den Hinweis – das war genau, was ich übersehen hatte! Es w?re allewrdings sch?n, wenn hier der Hinweis auf den fehler im Backend verst?ndlicher formuliert w?re, denn auch auf der betreffeneden Einstellungsseite fand sich kein Hinweis auf eine E-Mail-Vorlage “sab_simple_invoice”. So würde man das Problem leichter finden.
Jedenfalls aber vielen Dank für die Hilfe!

Hey bindlegirl,
thank you for your reply, the issue is fixed with this update – thx for this quick response!

@keved: for us the Jquery-Migrate plugin didn’t solve the problem and we avoided downgrading manually to WP 5.5.3. But with the new Jobmanager update everything is fine again eben under WP5.6!

Christian

THX Wally, for your quick response – so we try downgrading for the monent…
Christian

Problem is solved. It seemed not to be caused by CF7 but by the additional Multiple File Upload Plugin for CF7, but the actual reason could not be found (even not by the plugin developer). Finally just deactivating and activating this plugin again solved the problem!

I finally can confirm, that with the Avada-Theme update 6.2 the problem is solved, the YOAST-customized breadcrumbs are running again – thank you!