sciroccojim

Just tried it on an Android phone and here’s what happened:

No problem with Google browser
Native Android browser (don’t know what it’s called) sends the user to this screen after the billing address is entered:

https://www.mypetforlife.com/misc/shipping_screenshot.png

Notice that there’s a big, empty box on the screen. Hitting the Continue button brings you to the payment screen, which looks like this:

https://www.mypetforlife.com/misc/payment_screenshot.png

Obviously, this is a massive problem and with Android and iOS users probably comprising
at least 60% of my visitors, it’s no wonder I’m not getting more orders!!!

To make matters worse, my hosting company (Bluehost) is having a problem with my server right now, so the website might not load!! Argh.

When I fill in my billing info (using the Avada theme) I proceed to the next screen, where the “ship to a different address?” option is displayed, with the box unchecked and all of the shipping address fields *visible*, with no values in the fields. If I leave the box unchecked and continue to the checkout page, there is no shipping value displayed. Instead, it says “Shipping costs will be calculated once you have provided your address”. Even if I go back and enter shipping info, I still only get the message. The only way to get shipping costs to show is to go back to the cart page and enter state and postal code. Then the shipping costs will populate. This is only happening on safari of my phone. Google browser on phone works fine. On desktop browsers and mobile Google app, the shipping address fields aren’t even visbile unless you click “ship to a different address.”

mypetforlife.com
Use urn products.

Argh! I think I found the problem!
Help!

When I place an order on my iPhone, the customer info does not auto populate the shipping address info and the shipping charges do not show up. Checking the “ship to different address” box and entering the address doesn’t help – shipping charge area still displays the message, saying that charges will be calculated once shipping info is entered. So…a customer is forced to enter credit card info and pay for the order, not knowing what the shipping charges or total will be!!!!!

The only workaround I’ve found for this is if you use the shipping calculator prior to proceeding to the ship-to address screen.

I did NOT have this problem on Mac/Safari – only while using the phone, which is the way most customers seem to shop.

“Find where its defined and change https:// to just //”

That was easy for elements like favicon but for some reason, Avada doesn’t show the url for the logo in their front end. This is something I have to take up with them.

SO, at this point, the site is a bit sluggish but should be workable, there doesn’t appear to be any mixed content issues, and Woocommerce has been reinstalled. I’m crossing my fingers, hoping for some orders!!!

UPDATE (again!):

I changed the site BACK to http and it appears to be https from the checkout pages onward. I have no idea why.

I did that a few days ago and the only item that was I couldn’t sort out was my logo. I can’t figure out how to change it to https. I’m using Avada them and my url is https://www.mypetforlife.com (currently served over https)

Thank you.

Update #2 (in case anyone is paying attention):

I found that mixed content on some pages was causing me to lose the coveted “lock” icon that tells browser users that the page is secure. Played around with forcing SSL and decided to just switch the whole site over to https. Of course, this slows the site down *even more*, but I hope this helps bring more orders in.

Additionally, I uninstalled/reinstalled the Woocommerce plugin, in case something went wrong with the installation.

Update:

I was playing around with some product listings, and happened to notice that main product images weren’t appearing for many products without a screen refresh. This hadn’t happened to me tonight. I disabled a ‘pinch to zoom’ plugin and it didn’t seem to help. Went ahead and disabled the Speed Booster Pack plugin and the images seem to be appearing consistently.

Why on earth does it seem that one out of every 8 or so plugins causes some sort of problem that ranges from inconvenient to crippling? Argh.

If I start getting orders again, I’m going to have to figure out how to speed up my site a little again without wrecking it!!!!!

Very interesting! I’m concerned about that tool, though…at this point, I’m hesitant to add ANYTHING to the site. I don’t want to ‘break’ it any more than I have.

I’ve disabled the plugin. One thing I’ve noticed is that the number of open orders no longer shows up next to Woocommerce in my dashboard. Strange.

I don’t have Analytics on my pages. Started to set it up but haven’t finished it. I can tell you that I’m paying for plenty of clicks via Adwords, so there should be some orders.

I rarely get a customer who logs in/creates an account and I have had about 8 test orders created by others (not prior visitors) – all successful.

I’m considering deactivating the caching plugin for a couple of weeks as a test. Do you think that will be effective if this is a caching issue? One thing I know for sure: prospective customers don’t tell you when there’s a problem with the site; they just buy somewhere else!!

Argh, no idea why this is in the “Plugins and hacks” section and not the troubleshooting one. Mods, can you help???

Edit: because Woocommerce is a plugin. Newb alert!

This seems to have been changed in a recent Woocommerce update! Mine says “Expiration Date” and I don’t remember figuring out how to change it.

I’m looking to do this, as well.