ScreenTag Team
Forum Replies Created
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Like you said: it seems. On your test server, not a real working environment.
Our tests showed that the cookie is created indeed, and that it is indeed called with every visit – and this call is recorded properly. What is not recorded at all is referrals (referred sales). Is it some setting on your plug in? A setting on WordPress? A setting on the server configuration? Who knows? If it works for you, the hell with everyone else! Right?
We know the plug-in works on your server. You’ve served the same canned response to everyone having this issue. Only your users are using their own servers, not yours. Wake up!
- This reply was modified 4 years, 4 months ago by ScreenTag Team.
It looks however that many people are facing the same issue for quite some time. They have also received 1-star rating (https://www.ads-software.com/support/topic/affiliate-sale-does-not-show-up-and-no-support-at-all/) because of that, which is close to 3 years old. The thing is that they don’t seem to care to resolve it.
LOL! We are just using (per se) the plug-in, we are not with the YITH team. We simply have the same issue with you. Our first response was only to eliminate the most common false positive – but that was before we discovered the issue ourselves.
We tried a test order with a straight-through processed payment, and indeed, the sale is not recorded/associated to the affiliate, although the visits were correctly recorded.
It looks this is an issue for quite some time, that needs debugging. There is a workaround here: https://www.ads-software.com/support/topic/affiliate-dashboard-2/
We manually created the Link Generation page, using the shortcode provided in your documentation, and it seems to work correctly. If nothing else, as a workaround, we can create the missing pages manually and add the relevant shortcodes in each.
Affiliate program plug-ins are registering sales through cookies, but counting visits through tracking beams. Maybe your browser is set to prohibit cookies from being stored to your device, or to clean-up cookies after each session. If you are accessing your website both as a ‘customer’, and an administrator, it is possible cookies to be messed up. I’d also suggest trying this using a different browser and a different device to see if it still occurs.