Matheus, Thanks for your reply. We have been importing offline monthly donations for a couple of years – with occassional glitches. File integrity we have learned is vital. However, I am presently unable to import since upgrading the donation forms in our site. I can dry run successfully but the import does not complete. Further my import is creating items (donation forms) because the Donation Form ID or Title is not recognised are being related to exisiting items with that ID or Title. I’d reallty appreciate some solid support to resolve this. THANKS
Is there no way to access priority support by verifying that we are customers? The third party supplier is iZoox LLC, izoox.com
