Sean Davis

Can you please go to Downloads -> Tools -> System Info and paste the information here? Please don’t change anything about your site before you paste it. I need to see it as-is. Thanks.

Hi @sho-down,

That’s definitely how it should work. So there might be something wrong on your site.

Please temporarily deactivate all plugins besides EDD and test once more to see if you get the same behavior. If you do, please go to Downloads -> Tools -> System Info and paste the contents here.

Thanks!

Hi @breeze1986,

I’m just letting you know we have plans to add this to EDD 2.8. None of the email tags are designed to work in the Heading but there’s no particular reason for that. So we’ll get it fixed up. Sorry for the inconvenience!

Hi @jaboli,

Open a ticket here: https://easydigitaldownloads.com/support

Address is to Sean so I’ll receive it. Before doing that, create an admin user account on your site for me with the email address [email protected]. Let me know in your new support ticket that the account is read for me to log in. Also please give me permission in that ticket to troubleshoot on your site.

@jaboli @csmasoudi

Both of you please temporarily deactivate all plugins besides EDD on your site and test the functionality once more. Please let me know the results. Be sure to deactivate them all. The test is pointless if you leave anything other than EDD activated.

Hi @lars-a-bro,

If you are using a child theme, find the style.css file of that child theme and place the CSS I gave you at the very bottom.

Either do it that way, or use a custom CSS tool like Reaktiv CSS Builder or the new custom CSS panel built directly into WordPress at the bottom of the Customizer: https://cl.ly/0J1w1K1G1w0P (probably the best solution… this is a new feature so make sure your WordPress installation is up-to-date).

• This reply was modified 7 years, 9 months ago by Sean Davis.

Thanks @jaboli and @csmasoudi.

I still can’t replicate this issue but I’ve trying to see if anyone on our team can replicate.

@jaboli, did you update from 2.4.9 directly to 2.7.4? Can you please confirm that for me?

Hi @lars-a-bro,

This should definitely still be working. What’s most likely happening is you do not have the EDD’s “Save Cart” featured enabled. Unfortunately, EDD is written in a where where my button will not show up if Save Cart is not enabled. It’s hidden by JavaScript so the flash you see is the area showing up just before the JavaScript runs and then hides the elements.

Try enabling EDD’s Save Cart functionality and then if you don’t want to actually use the Save Cart feature, hide its button with CSS:

a#edd-save-cart-button {
    display: none;
}

• This reply was modified 7 years, 9 months ago by Sean Davis.

@jaboli Can you go to Downloads -> Tools -> System Info and provide that information for me?

Do you know exactly what version you updated from?

Moved to the live site support.

Hi @jaboli,

Where did you see it before the update? Please show me a screenshot. I need you to share all relevant information so I can assist you in determining if there is actually a problem or not.

Hi Meagan,

Just wrap the image in an anchor tag that uses a custom add to cart URL: https://docs.easydigitaldownloads.com/article/268-creating-custom-add-to-cart-links

Hi @sho-down,

This is definitely a bug. I’ve logged the issue so we can get it fixed for the next point release. Sorry for the inconvenience!

Hi @jaboli,

I copied your code and changed nothing but some of the text that I could not read. Everything is working fine for me on EDD 2.7.4:

Checkout: https://cl.ly/3h3d3T2S220c
Email template: https://cl.ly/1i3v2y293H2a
Email: https://cl.ly/1v2R1m1k2a0R

What do you mean when you say it won’t send to you? Is the email tag not working is the email itself not being sent?

Hi @jaboli,

You should be using a bit more code than that. Is there more?

If you followed this tutorial, everything should still work properly.

If you are using more code than what you pasted above, I need to see it please.