Searchanise

Hello,

First of all, we are sorry to know this issue affected your store. The thing is that we were experiencing some issues with the new update.

However, I’m glad to tell you that our developers have already managed to fix it. So, as for now, could you please do the following:

1. Add this file: https://drive.google.com/file/d/1xmPIh_JoZMq6lkDSeunNFT5MzxX_Ro7e/view?usp=sharing
to wp-content/plugins/smart-search-for-woocommerce/vendor/composer/

2. After that please enable the plugin and let us know the result.

Once again, we are very sorry that you’ve faced the issue and it affected your website.

We hope it won’t appear in the future and we’ll be patiently waiting for your reply. 

Hi,

Thank you for the reply.

As we see, you submitted a ticket, one of our support representative responded to you. Could you please check your email box?

I’ll duplicate the content of his reply here, just in case:

Regarding your questions,

> -How do I implement onto another site, when there is no place to enter license key?

It needs to be implemented on our end. Could you please send me the URL of that other store so we could do it?

> -How can I show star rating from Judge.me on search results page? (woocommerce site)

Unfortunately, the Searchanise plugin is not integrated with Judge.me. We are sorry for any inconvenience. However, we have a feature request for developing it in the future, so I hope it will be released in the future in case we have enough requests from our clients. There’s no any ETA yet, unfortunately. 

As to the difficulties with getting in touch with us, I've found the ticket that you had created 5 days ago. Unfortunately, we are loaded heavily these days and couldn't get to it earlier, sorry. 
?
Looking forward to your reply regarding the second store's URL. Please feel free to ask any questions if they arise.

Please reply to the corresponding ticket, we’ll be happy to continue our communication there.

All the best,
Searchanise

Hi,

Thank you for your question!

To show reviews you need to set up an integration with one of the apps from this list: https://docs.searchanise.io/product-reviews-woocommerce/. This article also contains instructions on how to set up.

In case you’re facing some difficulties with an integration, please contact us by email: [email protected]. Our support team will be happy to assist you!

Regards,
Searchanise support team

Hi Reha,

Thank you for you message. We’re sorry for a late reply! We just noticed that our reply to your question wasn’t sent due to a technical error.

As for using one subscription on two domains with a multi-site setup, I’m afraid we do not support it.

If any other questions arise, feel free to contact us via our main communication channel at [email protected]

Hello, thank you for your message. I should say that it depends on the way the Author characteristic was created.
Searchanise plugin indexes global attributes that were created on the page Products > Attributes. The attributes created this way could be used in the search process and filter generating.
If the attribute is individual for some specific products, it will be indexed by our system and taken for the search, yet there will be no way to create a filter with this attribute.
I hope this information helps. If any further questions appear or any additional information is needed, please feel free to contact us via [email protected]. We’re always here to help.

Hello, thank you for your message. To find the source of the issue that occurred, we need a bit more details. Please contact us via [email protected] on this matter. We’ll investigate this situation in detail and check the work of our widgets in your store. Please describe your issue in more detail and provide us with the step by step instructions on how to reproduce it. We’ll do our best to help you.

You’re welcome, Steve! If any further questions appear or any additional information is needed, please feel free to contact us via [email protected]. We’re always here to help you.

Thank you so much for your feedback. I’ve forwarded your request to my colleagues so that they consider making the settings you’ve mentioned above more obvious.
If any further questions appear or any additional information is needed, please feel free to contact us via [email protected]. We’ll be more than happy to assist.

Dear Arnout, thank you for your message. To find the source of the issue that occurred, we need a bit more details. Please contact us via [email protected] on this matter. We’ll investigate this situation in detail and check the work of our widgets in your store. Please describe your issue in more detail and provide us with the step by step instructions on how to reproduce it. We’ll do our best to help you.

Dear Steve, thank you for your question. I’m afraid custom filters could only be based on product attributes. I’m sorry. If this functionality is expanded in the future, we’ll let you know about it in our plugin updates.

Dear Steve, thank you for your message. As far as I can see, you’ve contacted us via [email protected] regarding this issue, yet haven’t replied to our last email. If the issue is still reproduced on your side and our assistance is needed, please let us know about it via email.

Hi, thank you for letting us know about this notice. Our developers have fixed this issue in our plugin update in March 2021. If our further assistance is needed, please feel free to contact us via [email protected]

Hi, thank you for such kind words about our product, we do appreciate it. Unfortunately, there is no such functionality as bulk disabling pages from search. I’m sorry. It’s possible to change the status of pages only one by one.
If bulk editing is added in the future, we’ll let you know about it in our plugin updates.

Changelog: March 2021

[+] Compatibility with WordPress 5.7 and php8 was added.
[+] New ‘Show Smart Search dashboard widget’ setting was added.
[+] Additional ‘se_get_product_image_pre’ and ‘se_get_product_image_post’ filters were added for third-party development.
[~] Functionality to update information about the plugin and Woocommerce versions was improved.
[!] Some products could be missing after import. Fixed.
[!] Blog post links may have been imported incorrectly. Fixed.
[!] 404 error may have occurred on the Search Results page. Fixed.
[!] Plugin failed to register in Searchanise in if Multisite mode was enabled. Fixed.
[!] ‘PHP Notice Undefined variable: home_block’ PHP notice may have appeared. Fixed.
[!] ‘Too few arguments to function SearchaniseInfo::getInfo()’ PHP error may have appeared in the”Info” tab on the Searchanise settings page. Fixed.`

• This reply was modified 4 years ago by Searchanise.

Hello!
To solve that issue, we’ve just updated our module, so you’ll need to redownload the module and reinstall it.
If that doesn’t work, try to deactivate and reactivate it.

Best regards,
Searchanise support team.