Sendcloud

Ciao @markazureus,
Grazie per il tuo feedback.

Sto usando un’applicazione di traduzione in italiano per scrivere questa risposta, quindi mi scuso per eventuali errori grammaticali.

Mi dispiace molto sapere che hai riscontrato un problema con il nostro modulo.

Ti invitiamo gentilmente a contattare il nostro team di supporto, che ti aiuterà a risolvere il problema con la Legacy API. Inoltre, se sei interessato, saremmo felici di includerti in un gruppo beta per essere tra i primi a testare la nostra nuova connessione non appena sarà pronta. Contatta semplicemente il nostro team di supporto, e loro ti guideranno attraverso il processo. Puoi trovare le informazioni su come contattare il nostro supporto qui: Come ottenere supporto da Sendcloud.

Grazie per la tua comprensione. Siamo impegnati a offrirti un’esperienza migliore il prima possibile!

Cordiali saluti,
Jeremy.

Hello @nano36

Thank you for reaching out and providing the details regarding the issue with Apple Pay and Sendcloud shipping methods. We’d be more than happy to assist you with this!

To ensure we can investigate the issue thoroughly, we advise submitting a support ticket within Sendcloud. This will allow our team to conduct a detailed investigation into the issue, as it seems to be a specific issue between Apple Pay and our service point shipping methods. A personalized review will help us resolve it effectively.

For guidance on how to create a support ticket and get in contact with our customer service, please refer to the following article:
How to get support from Sendcloud

We appreciate your patience and look forward to assisting you directly!

Best regards,

Safan?| Sendcloud

Hello @nortom

Thank you for your reply.

I’m sorry for the delay, but our development team is actively working to resolve the last issues to ensure a smooth, bug-free transition to the new version of our WooCommerce module. We’re doing everything we can to release the Beta version as soon as possible.

When the new version is available, we will send a communication email to our users.

If you have further questions or need assistance, feel free to reach out to our Customer Support Team here: Sendcloud Support.

I wish you a very nice day.
Jeremy | Sendcloud

Hello @senlin ,

Thank you for your message.

I’m sorry to hear that you’re encountering an issue with our module.

To ensure we can fully investigate this and provide a solution, please open a support ticket from your Sendcloud account:?https://support.sendcloud.com/hc/en-us/articles/360025145011-How-do-I-create-a-support-ticket

In the description of your Sendcloud support ticket please include the WooCommerce version, the shop URL, the WordPress version, and the Sendcloud plugin version you are using when encountering this issue.

If you have any further questions please let us know on the Sendcloud support ticket and we will look into this for you.

Kind regards,
Jeremy | Sendcloud

Hello @florian,

Thank you for your message, and I apologize for the delay.

Our development team is currently working on fixing issues to ensure a smooth, bug-free transition to our new version of the WooCommerce module. We are doing our best to release the Beta version of the new module as soon as possible.

If you have any questions or need assistance with our WooCommerce module, please contact our support team: How to get support from Sendcloud.

Best regards,
Jeremy | Sendcloud

Hello @chrisschwartze

Thanks for your feedback. We understand how important High-Performance Order Storage (HPOS) support is for optimizing WooCommerce, and we want to assure you that updating our plugin to API V3 is our top priority. Our development team is fully dedicated to this task and is currently in the final stages of testing the new version that will not be reliant on the legacy REST API.

Right now, you can use our plugin with HPOS in compatibility mode, but we understand that this might not be the best solution for everyone.

If you’re interested, we’d be happy to include you in a beta group to be among the first to test our new connection once it’s ready. Just reach out to our support team, and they’ll help you get started with the process. You can find out how to contact our support here: How to get support from Sendcloud

Thank you for your understanding, and we’re committed to providing you with a better experience as soon as possible!

Best regards,

Safan?| Sendcloud

Hello @dbkc

Thank you for your feedback. I am very sorry to hear the challenges you’ve encountered in reaching our support team via chat.

Our chatbot is designed to help with straightforward inquiries and gather relevant information to streamline your support experience. If it is unable to resolve your issue, it should transfer you to a live agent who can access your chat history for context. However, if you’re having trouble connecting with an agent through our chatbot, I recommend submitting a support ticket with relevant screenshots. This will allow us to investigate your situation more effectively.

Additionally, we’ve recently launched support through WhatsApp messenger, which may provide a more seamless way to connect with our team in the meantime.

Please note that our live support hours are Monday to Friday, from 9 AM to 5:30 PM, excluding bank holidays, which vary by country. You can submit tickets anytime, and our team will address them as soon as possible during working hours.

You can see full details here of how to access support via ticket, WhatsApp and chat here: https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud

If you are continuing to have issues with our chatbot, please keep in touch via a support ticket and our team will be happy to help get this sorted for you!

Hello @nortom ,

Thank you for your message.

I understand your concerns regarding the timeline for the plugin update and how this impacts your operations.

Our development team is dedicated to resolving this as quickly as possible, and we are still in the final stages of testing the new version of the plugin. Unfortunately, we have no exact date on when the plugin will be released, but we aim for a release before the end of the year.

Once the new update is released, it will be mentioned in our Changelog page.

If you have further questions or issues, you can reach out to our Customer Support Team: https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud

I wish you a very nice day.

Jeremy | Technical Support Team

Hello @p3lz3r

Thank you for your feedback. I understand your concerns regarding the timeline for the plugin update and the impact it has had on your operations.

I want to assure you that our development team is dedicated to resolving this as quickly as possible. Currently, we are in the final stages of testing the new version of the plugin.

To keep you updated on the release of the V2 plugin, I invite you to check our changelog: Changelog.

We genuinely appreciate your patience and understanding as we navigate these final testing phases. If you have any further questions, please don’t hesitate to reach out here or open a support case with our Customer Support team: Support.

Kind regards,

Safan | Technical Support Specialist

Hello @luigire ,

Thank you for reaching out.

At the time of writing, we are in the very final stages of testing for the new version of the plugin. To stay up to date on the release date of V2 plugin, I kindly invite you to refer to our changelog: https://releaselog.sendcloud.com/changelog

Any news about the new plugin release will be available on the above mentioned changelog.

Should you have additional questions, you can let us know here or open a support case with our Customer Support team:?https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud

I wish you a pleasant day!

Best regards,

Riccardo | Sendcloud Technical Support

Hi @pixelive,

Sorry to read you’re encountering issues while configuring your checkout on WooCommerce.

To ensure we can fully investigate this and provide a solution, please open a support ticket from your Sendcloud account: https://support.sendcloud.com/hc/en-us/articles/360025145011-How-do-I-create-a-support-ticket

In the description of your Sendcloud support ticket please include the WooCommerce version, WordPress version, and Sendcloud plugin version you are using when encountering these error messages.

If you have any further questions please let us know on the Sendcloud support ticket and we will look into this for you.

Kind regards,

Matthew | Sendcloud

Hi @freechelmi,

I’m happy to read you were able to open a support request with the Sendcloud Messenger.

You can implement this solution on the WooCommerce side using our plugin without using Dynamic Checkout. On the WooCommerce back office, setup a shipping zone Rest of World, enable Chronopost, and set the price(s). More information about this implementation is available on our Help Center: https://support.sendcloud.com/hc/en-us/articles/360024966732-WooCommerce-integration#01GDANT5Q66WEW9EWSBHRR9V3S

Using the above implementation when a user from a country included in the Rest of World shipping zone enters their address at your checkout then the Chronopost rates for Rest of World will be displayed to them.

If you need further help with this implementation or have any further questions, please feel free to ask us on your support request and we will answer them there in better detail.

Best regards, 

Matthew | Sendcloud 

Hi @freechelmi,

You’re welcome. I’m sorry to read you’re still experiencing issues.

I want to help you overcome your issue with the service points, and the best way to do this is through a support ticket so let’s see if we can overcome this issue first. Free users are able to open support tickets either through a Live Chat or Ticket.

To do this, is when you log into your Sendcloud account:

• Click the Support button which is a ? in a circle.
• Next click Sendcloud platform.
• The page will then show 4 sections, Getting started with Sendcloud, Integrations, Finance, and Features.
• Below this you will see a button with + New ticket which you should be able to click.
• When the next page opens you will see two drop-down menus. For Please choose a category below select Account, and for What do you need help with? select Questions about an existing integration.
• Below the section Your solution might be here you should see another section labelled Get help with Messaging where you can click the Start conversation button.
• The Sendcloud Messenger will then open where you can select more prompts about the issue and provide an explanation of the issue to create the support request.

If you’re unable to complete any of the steps above, please let me know where you get stuck and I will check this for you.

For your question about showing carrier prices to your customers without needing to also provide these in WordPress and Sendcloud this is possible using the Sendcloud plugin in WooCommerce. The prices shown to customers are configured in WooCommerce through Shipping Zones in your Settings. More information about this can be found in our Help Center: https://support.sendcloud.com/hc/en-us/articles/360025513452-Service-points-for-WooCommerce#h_01HZF8G459Z7NB1GVK6KJ3RG4C

Best regards, 

Matthew | Sendcloud 

Hi @freechelmi,

I’m sorry to read you’re experiencing issues while integrating with our plugin. We have a full installation guide available on our Help Center: https://support.sendcloud.com/hc/en-us/articles/360024966732-WooCommerce-integration

An important point to note for WooCommerce 9.0 and up is that the Legacy REST API plugin must also be installed alongside the Sendcloud plugin: https://developer.woocommerce.com/2024/01/17/the-woocommerce-legacy-rest-api-extension-is-now-available-in-wordpress-org/

Our Help Center also advises how to troubleshoot some common issues that arise, and a guide outlining how to set up service point shipping in Woocommerce:

https://support.sendcloud.com/hc/en-us/articles/214956663-WooCommerce-troubleshooter  

https://support.sendcloud.com/hc/en-us/articles/360025513452-Service-points-for-WooCommerce?

If you prefer to receive direct support from our Customer Support team, please submit a support ticket from your?Sendcloud?account. We will start an investigation or we will link your support ticket to any already ongoing investigation to ensure you will be notified by our support team as soon as the issue is resolved.
?
Below is more information on how to create a support ticket:?
https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud?

Best regards,?

Matthew |?Sendcloud?

Hello @nortom ,

Thank you for your message.

I’m sorry about the delay.

Releasing the Beta is our top priority, and we will soon send a communication email about the new WooCommerce version to our users.

If you have any issues with our WooCommerce module or if you have any questions, please contact our support team: How to get support from Sendcloud.

Best regards.
Jérémy | Sendcloud.