Sarah823

Hello @agneslesagegmailcom ,

Thanks for reaching out. Please may you share a link to the form so we may test?

Look forward to your reply.

Hello @telemarker and sorry for our delayed response.

Please may you let me know if you are using a single or DOI process and are you sending direct from the plugin or Sendinblue automation from the dashboard?

I look forward to your reply.

Sarah

Hello @millzy and @psorn

The data should be available in the track event passed to Sendinblue.

Please see: https://help.sendinblue.com/hc/en-us/articles/4402386448530 to identify the variable data name to be added as a condition on the workflow.

Please let me know if this is still not clear.

Thankyou

Hello @brianch

Thanks for reaching out.

When using a DOI process contacts will be added to a temporary list with only the email address, no further attribute info. Once the contact completed the DOI process they will be added to the correct list.

Please may you confirm that contacts who have completed to DOI process as still not added to to the correct list?

Thanks,

Sarah

Hello @pawatecnologia @bergjs @wanderndeluxe

Thanks for this. Our tech team is investigating.

I will keep you updated.

Thankyou

Hello @krustee84

Sorry to hear this and thanks for reporting.

Our senior team is reviewing now and I will update you with news ASAP.

Thanks,

Sarah

Hello @xavbrdef

Please may you update to the latest release and let me know if the issue persists.

I look forward to your reply.

Sarah

Hello @tiniiiii

Thanks for reaching out. Unfortunately, our forms only support Google Captcha.

Thanks,

Sarah

Hello @koiosagency

Thanks for reaching out.

Please may you ensure the field name matches exactly the attribute name in Sendinblue?

Thankyou

Sarah

Hello there,

Thanks for reaching out.

Transactional data cannot be saved within the list, however, you can use this data passed by the tracker to segment your database using automation.

ie, a contacts attribute is updated if the track event contains a certain product

Please see: https://help.sendinblue.com/hc/en-us/articles/211858825-Introduction-to-Marketing-Automation-Part-3-Advanced-features

Thanks

Hello @leolajungle

Thanks for this.

At present, our relay service only supports one attachment per mail. The restriction is on the relay side, rather than the plugin.

I have passed this on to the product team.

Thanks,

Sarah

Hello @nims

This is only possible when using a Sendinblue form.

Please see: https://help.sendinblue.com/hc/en-us/articles/208849249

Thanks,

Sarah

Hello @uroboro_comunicazione

Thanks for reaching out and sorry to hear this.

Please may you share a screnshot/recording of the behaviour of the plugin when trying to edit the form?

Please may you ensure you are using our latest release and have cleared your browsers cache?

Look forward to your reply,

Sarah

Hello @wanderndeluxe @bergjs

Thanks for reaching out.

We are looking into this and I will update you shortly.

Please may I check – are the unsent mails ones in cc?

Thankyou

Hello @tkster95

Thanks for reaching out.

To integrate CF7 with Sendinblue please see: their guide.

I also select the option to send them a welcome email and choose the template I created for that. After saving the contact form and running a test, it no longer sends an email to me or my customer. However, it does add the customers email to the list I created in sendinblue. Not sure what I did wrong.

Please ensure you have allowed Sendinblue to relay this mail. Please see a guide here.

Another thing I’d like to do with sendinblue, is use it to send all of my transaction/account emails. Unfortunately, I’m having problems with that as well.

Please activate mail by Sendinblue as advised above.

I sent a test email, that worked but wound up in the spam folder.

This can happen with test mail due to a number of factors (inclduding the word test in the email). To optimize deliverability, please authenticate your domain.

After creating a new sender and verifying it, I then went back to wordpress and selected the new sender from the dropdown.

Please review the senders selected in your templates.

Thanks,

Sarah

• This reply was modified 2 years, 8 months ago by Sarah823.