Sarah823

Hello there,

Thanks for reaching out. This would require a custom track event. Please see: https://tracker-doc.sendinblue.com/reference/trackevent-3

Please reach out with anything else I can help with.

Sarah

Hello @giasty and @vanmanuel83 ,

Unfortunately, this is not yet a feature we have available yet. The contact will not be duplicated and contact info will be updated.

I will feed this back to the development team.

Please reach out with anything else I can help with.

Hello @oliviertassinari , @annzo and @barb55,

Sorry to hear you have been having issues.

It is correct that all order details will be synced to the account and available as: https://help.sendinblue.com/hc/en-us/articles/209579245#h_01FDCNJEH6SKTVE1TBCD4C4F5Q

If the above article does not resolve the issue we would love to take a closer look at your Sendinblue account – please get in touch.

I look forward to your reply.

Sarah

Hello @mediamarx

Thanks for reaching out.

Unfortunately, it is only possible to add this at checkout via our plugin.

Please reach out with anything else I can help with.

Kind regards,

Hello @vanmanuel83

Thanks for reaching out. This can be easily achieved using a workflow. Please see:https://help.sendinblue.com/hc/en-us/articles/4406337619474

Please reach out with anything else I can help with.

Kind regards,

Hello @finstan

Thanks for reaching out.

To troubleshoot this, please may you review any re-direction available in the template/button in the 2nd email.

I look forward to your reply.

Sarah

Hello @yvessaintlary

Thanks for reaching out.

By completing the form with any wording along the lines of ‘Subscribe me to the newsletter, is enough to be classed as opt-in consent under EU GDPR Law. For more info please see: https://help.sendinblue.com/hc/en-us/articles/360001410424

Any users who consent to this will be synced to Sendinblue.

Please reach out with anything else I can help with.

Sarah

Hello @madsandersenmail98

Thanks for reaching out and sorry our response rate has been slower than we hoped for.

I have offered more detailed advice in the ticket you have open. Briefly, if you are using Sendinblue automation to send the confirmation email – you must disable the email sent from Wcommerce and our Wcom plugin via SMTP.

Please see:https://help.sendinblue.com/hc/en-us/articles/360006850600 for more info and the correct placeholders to use to prevent blank mail.

Thankyou

Hello @kopernikusgr

Thanks for reaching out.

Your account needs to go through our standard validation process. Please open a ticket with Support at [email protected] to begin the process.

Thanks!

Sarah

Hello @ahawad

Thanks for reaching out.

Unfortunately, it is not possible to filter/disable this functionality.

Sorry this will not be the answer you were hoping for.

Please reach out with anything else I can help with.

Sarah

Hello @steve7777777

Thanks for reaching out.

Unfortunately, it is not possible to add the two values as in your example.

For the full range of available placeholders, please see: https://help.sendinblue.com/hc/en-us/articles/209840305

Sorry, this will not be the answer you were hoping for!

Please reach out with anything else I can help with.

Sarah

Hello @gbouhier

Thanks for reaching out and sorry to hear this.

We are investigating this now. Please may you share the affected website URL please?

Thankyou

Hello @webdeveloperjon just checking in to see how you go on with this?

I will close this thread for now, but please do reach out if the issue persits.

Thanks,

Sarah

Hello @jethrohazelhurst

Thanks for reaching out.

Yes, this is possible – please see: https://help.sendinblue.com/hc/en-us/articles/208775609-Introduction-to-Marketing-Automation-Part-1-What-is-Marketing-Automation-

You will create a workflow with a conditional track event. If the contact has purchased product X, they are added to list X.

Please let us know how you get on.

Sarah

Hello @stefanodel

Just checking in to see if you got this resolved?

I will close this thread for now, but please do reach out if the problem persists.

Thanks,

Sarah