serenella

Salve anche io ho un problema analogo, il sistema mi notifica che il tema child di Bellevue (Themeforest) è incompatibile con l’ultima versione di woocommerce e mi dice di aggiornare il tema child , Ma non so come fare, il tema padre è aggiornato . come posso fare? Grazie mille

Hy Bill

Unfortunatly we have a very big problem . We have found the virus everywhere and also the backups are infected . I have installed wordfence , as you suggested, and this is what they told :

It has emerged that Forbes was hacked recently and researchers are claiming the hack targeted banks and defense contractors. Both Forbes and the researchers who discovered the details of the attack – and who the alleged culprits are – have covered it in the last few hours.

I’ve just published our own take on the Forbes attack and what these kinds of “watering hole” attacks mean for WordPress publishers. I’ve also included some insight into our industry and how to parse these reports if you’re not familiar with some of the controversies raging inside the information security community.

Full details on our blog…?
Regards,

Mark Maunder @mmaunder
Wordfence Founder & CEO

First of all I would like to clean the web space and put the advice that the site is under construction ,can you do this for me?, then I would like to restore the site or install a new site but I’m not be able . Do you think is possible clean the space? Because someone told me that I can’t and I have to change the name of my site and lost my follower . If you can do it for me I can send you the password .

Thank you very much , I apologize for the trouble
Serenella

Hy Bill ,
Aruba wrote me someone ” have been exploited the tools provided by wordpress in order to perform the uploads of malicious files.” ( my question is WHY?) and ” nd advise you to delete all contents of the web space and to publish a clean copy of the installation of WordPress in the web space and update as soon as possible to the latest version . The total elimination of the files is important because without the passage of the cancellation , the malicious files that do not belong to WordPress would not be eliminated and the security problem would not be solved then .
well How can I delete all the content ? I have ftp access and the theme is freshshop . the version is 4.1 .
Do you think is too much dificoult for me ?
Thanks Serenella

yes Bill I have the FTP access. Aruba wrote me to erase the plugin ,into the admin pannel there was this :

Il plugin breadcrumb-navxt/breadcrumb-navxt.php è stato disattivato a causa di un errore: Il plugin ha un’intestazione non valida.
Il plugin contact-form-7/wp-contact-form-7.php è stato disattivato a causa di un errore: Il plugin ha un’intestazione non valida.
Il plugin gallery-and-caption/gallery-and-caption.php è stato disattivato a causa di un errore: Il plugin ha un’intestazione non valida.
Il plugin google-analytics-dashboard/google-analytics-dashboard.php è stato disattivato a causa di un errore: Il plugin ha un’intestazione non valida.
Il plugin iwp-client/init.php è stato disattivato a causa di un errore: Il plugin ha un’intestazione non valida.
Il plugin jigoshop-admin-bar-addition/jigoshop-admin-bar-addition.php è stato disattivato a causa di un errore: Il plugin ha un’intestazione non valida.

Il plugin jigoshop/jigoshop.php è stato disattivato a causa di un errore: Il file del plugin non esiste.

Then this written disappared and now I can’t see any plugin and my site is empty .
I don’t know what i have to do
Thanks a lot
Serenella

Kind Bill thanks for your help . Aruba send me a list of plugin to erase :
wp-content/plugins/jigoshop
in
wp-content/plugins/jigoshop_off

Ora il sito viene correttamente visualizzato.

They suggest me to remove this plugin. I went in the admin pannel and there was the list , then the list disappared and Now the site is online but empty and I can’t see any plugin in adm pannell. Have I to charge the backup?
I don’t know how.
sorry can you help me?

Thanks , I think I’m not be able to remove the infection but I try ,
thank you very much
Serenella

sorry I have only one site , and i can’t remove the plugin because I can’t enter in the admin panel anymore .
please help me thanks

Help me I can’t enter in the administrator panel of my site and the site isn’t on line . if I try to connect I see this :

Fatal error: Namespace declaration statement has to be the very first statement in the script in /web/htdocs/www.castestyle.com/home/wp-content/plugins/jigoshop/plugins/jigoshop-web-optimization-system/src/Jigoshop/Web/Optimization.php on line 3

the site isn’t online , what happened ? what can I do?
the site is https://www.castestyle.com

thank