Featured Image is cropped on Mobile and Tablet

  • Resolved Niranjan F.

    (@niranjan0)


    3 months ago

    Hello,

    Sorry if this is a duplicate post, I did find one post regarding the same issue i was having but the guy who had this issue was using the Classic editor while I’m using Gutenberg.

    The issue is that the featured image is not shown in full resolution on mobile devices. The image is shown in 1024×709 for some reason. It is shown correctly on the desktop version.

    A Screenshot of the Featured Image Settings on Single Page. -> https://i.ibb.co/B3sy5tw/Screenshot-from-2024-08-22-22-01-51.png

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter Niranjan F.

    (@niranjan0)

    I forgot to add one thing, when you view the page on Dev Tools it shows the full image. If you view on a mobile and open the image in new tab the resolution is shown in the URL.

    Eduard

    (@cteduard)

    Hello @niranjan0

    I see that you are using the WebP Express plugin which replaces all images throughout the site. This may be the culprit for the image not loading the correct file.

    Have you tried temporarily deactivating the plugin to see if it is the problem here?

    Thanks.

    Thread Starter Niranjan F.

    (@niranjan0)

    Hello @cteduard,

    Sorry for the late replay. I have tried disabling the WebP Express plugin but the images are still shown in 1024×709. I can give you access to the dashboard if you want to investigate more.

    Thanks for the response! Best regards.

    Hi @niranjan0

    Exchanging sensitive data like that is not allowed through these forums, unfortunately. But you can contact us over here – https://creativethemes.com/blocksy/support/ – and we’ll take it from there.

    Thanks!

    Thread Starter Niranjan F.

    (@niranjan0)

    Hello,

    Kindly have a look at #40375. I’ll mark this thread as resolved once wet come to a conclusion.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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