Laura

Hi MailPoet, I had my host look into the problem as you suggested and there response is below.

I hope this helps you to try fixing the issue otherwise, I will have to switch to another newsletter which I really did not want to do since I have yours set up.

InMotion’s Response:
When connecting to api.mailpoet.com from another server (not biz177) I am able to establish a connection to the mailpoet API over port 80. However, when connecting via your server we are unable to establish a connection. We have verified port 80 is open on the server and working correctly.

https://support.mailpoet.com/

You will need to reach out to MailPoet support and see if they are blocking requests from your server. The IP address of your server is 23.235.211.7 and may also reference biz177.inmotionhosting.com or https://secure177.inmotionhosting.com

You can also provide them the following information showing our connection attempts:

Successful connection from an alternate server:
[joshuab@lax-sys-pro-js2 ~]$ telnet api.mailpoet.com 80
Trying 195.154.221.18…
Connected to api.mailpoet.com.
Escape character is ‘^]’.

^]
Connection closed by foreign host.

Unsuccessful connection from your server:
[joshuab@biz177 ~]$ lynx api.mailpoet.com

Looking up api.mailpoet.com first
Looking up api.mailpoet.com
Making HTTP connection to api.mailpoet.com
Alert!: Unable to connect to remote host.

lynx: Can’t access startfile https://api.mailpoet.com/
[joshuab@biz177 ~]$ telnet api.mailpoet.com 80
Trying 195.154.221.18…
telnet: connect to address 195.154.221.18: Connection timed out

ok I will do that and get back to you. Thanks for the swift reply.

Im having the same problem. Where would I set the Grid item? or do you mean write it in the css and if so, can you tell me exactly how to write the code.

Hi Jack. You are a genius. I took your first advice and checked my plug-ins and realized that they were not deactivated. I deactivated them and it fixed the problem. So I uploaded my new theme and am good to go. Now I just have to start over and customize it. I am leaving Fatcow and getting a VPS account with Dreamhost as soon as I can. I hope they are better with WordPress. My sites are so slow now. I hate fatcow. I used my ftp to upload the new theme folder at first but then when WP was fixed, I uploaded the zip to it so I have to check and see if there are now 2 theme folders on my managers page. I use Themify.me themes. They have an excellent Builder in the themes. I design sites in Dreamweaver with HTML/CSS but as you can tell, I am fairly new to WordPress. It’s a whole new ballgame. Anyway, thanks for all of your help.

Hi Jack. Thanks for getting back to me. I updated to the latest version today but even the Help button does not work. I also deactivated all plug ins but nothing. I wrote my own css right on the style sheet. Also, I have Fatcow as a host provider and I have had a lot of problems with WordPress. I can’t even get onto my account through the script page. Also, the address is wrong on the Fatcow one click install page. Do you think it has anything to do with them or is it something with WordPress. If I knew for sure maybe I could fix it. I sent Fatcow a request for help but it takes them like 24 hours to get back to me and even when they do, they never solve the problem and tell me they will forward it on to a WordPress expert and then I have to wait at least another day. Any help would be appreciated.
Laura P.

The only thing is that I had to start a new blog site before I received your solution and now that one is not working properly. Nothing happens when I click on most of the buttons. The media button and none of the widget buttons work. Also, the CSS link has disapeared from the Appearance section. I’m discouraged about using WordPress.

Hi Donnie, I tried for a week to fix it. I tried almost everything and could not figure out what was wrong with it so I started over with a new one but after reading your post I was able to fix the old one. You are a genius. I can’t believe that’s all it was. I took the page width, content, and sidebar widths and reduced them all accordingly. That worked. So, thanks so much. I really appreciate it.
Laura Powell

Hi esmi,
I uploaded it to my host account from the www.ads-software.com site when I first started the blog but I changed a lot of the css. I added the html plug in but have not used it yet. I am getting a web design certificate from Sessions College and this was one of my assignments. This was my first time on www.ads-software.com. I really need help with this one. I can’t figure it out. Thanks.