sgdesign

Thank you

Hi @maykato

I’ve just got confirmation from the blocks guys that they’ve fixed it and the fix will be released very soon.

Thanks,

• This reply was modified 3 years, 6 months ago by sgdesign.

Dear Elementor plugin support,

We would really appreciate your help with this.

Thanks,
SG

Hi @maykato,

Here you are:
Please note that the child theme and plugins are shown as deactivated because we’ve disabled them for the purposes of debugging.

Thanks,

### WordPress Environment ###

WordPress address (URL): https://rose9193stagin.wpengine.com
Site address (URL): https://rose9193stagin.wpengine.com
WC Version: 5.3.0
REST API Version: ? 5.3.0
WC Blocks Version: ? 4.9.1
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.2.6
Log Directory Writable: ?
WP Version: ? 5.7.1 – There is a newer version of WordPress available (5.7.2)
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.18
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 10000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.33-36-log
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.3.0
WC Database Prefix: _QOY_
Total Database Size: 80.51MB
Database Data Size: 58.58MB
Database Index Size: 21.93MB
_QOY_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_QOY_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_QOY_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_QOY_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
_QOY_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_QOY_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
_QOY_woocommerce_tax_rates: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
_QOY_woocommerce_tax_rate_locations: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
_QOY_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QOY_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_QOY_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QOY_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_QOY_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_QOY_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
_QOY_actionscheduler_actions: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
_QOY_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_QOY_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_QOY_actionscheduler_logs: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
_QOY_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_QOY_aff_affiliates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_QOY_aff_affiliates_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QOY_aff_hits: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
_QOY_aff_referrals: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
_QOY_aff_referral_items: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
_QOY_aff_robots: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_QOY_aff_uris: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_QOY_aff_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_QOY_alm: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QOY_atum_logs: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
_QOY_atum_logs_cache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
_QOY_atum_logs_cache_var: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_QOY_atum_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_QOY_atum_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_QOY_atum_product_data: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
_QOY_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QOY_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_QOY_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
_QOY_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_QOY_mclean_refs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QOY_mclean_scan: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_QOY_options: Data: 5.38MB + Index: 0.16MB + Engine InnoDB
_QOY_pda_passwords: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QOY_postmeta: Data: 20.55MB + Index: 16.06MB + Engine InnoDB
_QOY_posts: Data: 3.52MB + Index: 0.64MB + Engine InnoDB
_QOY_revslider_css: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
_QOY_revslider_css_bkp: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
_QOY_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QOY_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QOY_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QOY_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QOY_revslider_sliders: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
_QOY_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QOY_revslider_slides: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
_QOY_revslider_slides_bkp: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
_QOY_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QOY_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QOY_shortpixel_folders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_QOY_shortpixel_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_QOY_termmeta: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
_QOY_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
_QOY_term_relationships: Data: 1.52MB + Index: 0.27MB + Engine InnoDB
_QOY_term_taxonomy: Data: 0.17MB + Index: 0.03MB + Engine InnoDB
_QOY_tinvwl_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_QOY_tinvwl_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QOY_tinvwl_lists: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
_QOY_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_QOY_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_QOY_usermeta: Data: 0.13MB + Index: 0.06MB + Engine InnoDB
_QOY_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
_QOY_wccs_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QOY_wccs_condition_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_QOY_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QOY_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_QOY_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QOY_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
_QOY_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_QOY_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_QOY_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
_QOY_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
_QOY_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_QOY_wc_product_meta_lookup: Data: 0.16MB + Index: 0.17MB + Engine InnoDB
_QOY_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QOY_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_QOY_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_QOY_woocommerce_bundled_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_QOY_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_QOY_woocommerce_exported_csv_items: Data: 3.52MB + Index: 0.16MB + Engine InnoDB
_QOY_woodmart_wishlists: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
_QOY_woodmart_wishlist_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_QOY_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QOY_wpf_logging: Data: 8.52MB + Index: 0.19MB + Engine InnoDB
_QOY_yith_wcan_filter_sessions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
_QOY_yoast_indexable: Data: 3.52MB + Index: 1.09MB + Engine InnoDB
_QOY_yoast_indexable_hierarchy: Data: 0.06MB + Index: 0.08MB + Engine InnoDB
_QOY_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_QOY_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_QOY_yoast_seo_links: Data: 1.52MB + Index: 0.39MB + Engine InnoDB

### Post Type Counts ###

attachment: 1476
br_product_filter: 1
cms_block: 82
custom_css: 2
custom-css-js: 2
cwginstocknotifier: 3
elementor_library: 1
fgf_rules: 1
fusion_element: 3
nav_menu_item: 179
oembed_cache: 13
page: 28
portfolio: 9
post: 36
product: 738
product_variation: 233
revision: 3
seedprod: 1
shop_coupon: 6
shop_order: 15
shop_order_refund: 1
slide: 9
wlwl_email: 30
woodmart_sidebar: 2
woodmart_slide: 47
wpcf7_contact_form: 6
yith_wcan_preset: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (3) ###

Elementor: by Elementor.com – 3.2.3
WooCommerce: by Automattic – 5.3.0
Woodmart Core: by – 1.0.28

### Inactive Plugins (16) ###

ATUM Action Logs: by Stock Management Labs? – 1.1.5
ATUM Inventory Management for WooCommerce: by Stock Management Labs? – 1.8.9.1
Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 2.0
Change Password Protected Message: by pipdig – 2.1.0
Contact Form 7: by Takayuki Miyoshi – 5.4.1
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.7.7

Discount Rules and Dynamic Pricing for WooCommerce: by Asana Plugins – 4.13.0
Free Gifts for WooCommerce: by FantasticPlugins – 6.6
Google Tag Manager for WordPress: by Thomas Geiger – 1.13
HTML in Category Descriptions: by Arno Esterhuizen – 1.2.3
OnSale Page for WooCommerce: by wpgenie – 1.0.11
PN WooCommerce Blocks plugin: by Automattic – 5.0.0 – PN v0.3
Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.6.2
WooCommerce Product Bundles: by SomewhereWarm – 6.8.0
WooCommerce Stripe Gateway: by WooCommerce – 5.1.0
YITH WooCommerce Ajax Product Filter Premium: by YITH – 4.0.3

### Dropin Plugins (3) ###

advanced-cache.php: advanced-cache.php
db-error.php: db-error.php
maintenance.php: maintenance.php

### Must Use Plugins (5) ###

Force Strong Passwords – WPE Edition: by Jason Cosper – 1.6.4
SSO: by Garth Mortensen
Mike Hansen – 0.3

WP Engine Seamless Login Plugin: by WP Engine – 1.5.5
WP Engine Security Auditor: by wpengine – 1.0.10
WP Engine System: by WP Engine – 4.1.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #16552 – /shop/
Basket: #25923 – /basket/
Checkout: #25929 – /checkout/
My account: #16576 – /my-account/
Terms and conditions: #19790 – /terms-and-conditions/

### Theme ###

Name: Woodmart
Version: 6.0.4
Author URL: https://themeforest.net/user/xtemos
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product.php

### Action Scheduler ###

Canceled: 3
Oldest: 2021-05-07 15:30:27 +0100
Newest: 2021-05-21 09:48:28 +0100

Complete: 213
Oldest: 2021-04-24 15:44:45 +0100
Newest: 2021-05-24 09:25:31 +0100

Pending: 6
Oldest: 2021-05-24 19:49:52 +0100
Newest: 2021-05-26 11:43:29 +0100

### Status report information ###

Generated at: 2021-05-24 09:38:20 +01:00
`

Thanks for your reply, @maykato.

It persists with the default theme and plugins off, but we are using the cart and checkout blocks. When I swapped the blocks cart and checkout pages with the original checkout and cart pages, the issue disappeared even when I went back to our theme and activated all the plugins.
So it seems to be a Woocommerce Blocks issue.

Best,

UPDATE: It took a while but I eventually managed to deactivate it so no further help needed.
Thanks.

Thanks for the quick reply, Guido.

• This reply was modified 3 years, 8 months ago by sgdesign.