Shadi Manna

DHL Paket is enabled for Germany only and Deutsche Post International is enabled for Austria.

There is no way to enable DHL Paket if you are based in Austria.

This seems to be a duplicate ticket, see https://www.ads-software.com/support/topic/split-the-pdf/#post-15483029

Yes, that could be the problem. Can you test with 0.01KG?

Unfortunately, the return label is embedded within the response of the normal label so it cannot be separated, unless you use an external library to do so.

At the moment this is not possible.

My understanding is that there are no letters in German addresses, is that not the case?

Which country is your shop based in?

It might be a different plugin that you are using, can you send a screenshot of what you see? What country is your shop based in?

Yes correct, the bulk print takes the default from the DHL Plugin Settings.

Are you saying you created added a filter to modify the DHL product passed to the DHL API?

I am glad it works with the production account.

DHL Express will not be joining this plugin.

You will need to reach out to DHL Express support directly to ask if they have a WooCommerce plugin available.

Yes, it is likely because you are using the Sandbox Account.

Try with the Production Account and let us know if there are any problems there.

It should not take the site down, which is why I asked that you reinstall the plugin. It seems like some files were missing for some reason.

If you would like me to take a look please reach out to “dhlsupport [at] progressusmarketing.com” so I can review your site.

What is mandatory is a “street number”, so if this is entered in “Address 1” then it should be sufficient.

Please test and let us know if that works.