shahzeen(woo-hc)

Hi there!

The screenshot you shared isn’t loading on my end. Could you please try sending it again using one of these services?
https://snipboard.io
https://skitch.com/
https://getcloudapp.com/
https://awesomescreenshot.com/

Also, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs?(if any) under WooCommerce > Status > Logs.

Once we have more information, we’ll be able to assist you further.

Hi there!

I’m sorry to hear that you’re having issues with WooCommerce and Stripe. Troubleshooting is not always easy, but here are some steps I suggest you take:

1. Check Stripe & WooCommerce Logs: The first thing I recommend doing is checking both your Stripe logs and WooCommerce logs. Stripe’s logs system will report any errors it encounters. You’ll want to look at the WooCommerce > Status > Logs section. If the Stripe Gateway is set up to log, there should be a stripe-[year-month-day]-[unique-id].log. If present, it might show more information about the issue.

2. Webhooks: Webhooks are essential for reporting transactions back into WooCommerce to validate appropriate actions. If webhooks haven’t been correctly set up in Stripe or they can’t communicate with your server due to a firewall, security plugin, or server configuration, and that could affect your site. More info: https://woocommerce.com/document/stripe/#webhooks

3. Check for Conflicting Plugins: Sometimes, other plugins may conflict with WooCommerce or Stripe and cause issues. You can run a conflict test to help you find the cause of the issue.

4. Update the plugins: Make sure your WooCommerce plugin, Stripe plugin, and WordPress core are all updated to the latest versions.

If the above does not help, please share your System Status Report, found under WooCommerce > Status, on your site.

Hi there!

I checked the performance data and best-selling product data on my test site, and they appear correctly.

In order to assist you to fix that issue, please share with us the necessary information below for us to investigate the issue further:

• System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs?(if any) under WooCommerce > Status > Logs.

Once we have more information, we’ll be able to assist you further.

Hi there!

I understand that you’re experiencing an issue with the pre-order status automatically changing to “Completed.”

We provide support for the core WooCommerce plugin, but since this is related to the Pre-Orders for WooCommerce plugin, I recommend reaching out directly to their support team. You can create a support ticket here: Pre-Orders for WooCommerce Support, and they’ll be able to assist you in resolving this issue.

Thank you.

Hi there!

I checked your checkout page and see that only the credit card option is appearing. Since the issue seems to be with the PayPal plugin not displaying the PayPal option in classic mode, I recommend reaching out to the PayPal plugin support team for assistance.

It looks like you’re using the WooCommerce PayPal Payments plugin. You can create a support ticket with them here: WooCommerce PayPal Payments Support.

Please note that we provide support for issues related to the core WooCommerce plugin. For plugin-specific settings like these, the PayPal plugin support team will be best equipped to help.

Thank you!

Hi there!

You’re very welcome! I’m glad that helped clarify things.

It’s a great idea to prepare customers for the possibility of items selling out quickly during high-traffic drops. You could consider adding a note on the product pages or checkout page letting customers know that availability is limited and items may sell out even after they start the checkout process. This can help set expectations and make for a smoother experience.

Alternatively, you can use some custom coding to adjust inventory when an item is added to the cart and restore it if the item is removed from the cart.

If you need more in-depth support or want to consider professional assistance for customization, I can recommend?WooExperts?and?Codeable.io?as options for getting professional help. Alternatively, you can also ask your development questions in the??WooCommerce Community Slack?as custom code falls outside our usual?scope of support

Thank you

Here’s a polished version:

Hi there!

Thank you for the update! It sounds like you’re on the right track with building out your WooCommerce site in the background before making it live.

I’ve checked the Terms & Conditions page, and everything seems to be working fine now. Could you confirm if the issue with it redirecting to the “Coming Soon” page is resolved?

If everything’s all set and you need further assistance with any other issues, please feel free to create a new ticket for each topic. We’re here to help!

Thank you!

Hi there!

The link you shared for the registration page leads to the default WordPress registration page. By default, there is no option to disable the password reset email feature on that page. Regarding the screenshot, the option you’re looking for only applies to the registration form on your “My Account” page: https://gonutz.echocreations.co.uk/my-account/. I see that you have already disabled the option to send a set password email for registrations on that page.

However, for the registration page at https://gonutz.echocreations.co.uk/wp-login.php?action=register, you can use a third-party plugin to change this functionality. This will allow you to create a new registration form where users can add and confirm their passwords directly on that page.

Here are some free plugin which you can try to create custom registration form.
https://www.ads-software.com/plugins/profile-builder/
https://www.ads-software.com/plugins/wp-members/

I haven’t tried those plugins yet, but you can give them a try to see if they help you achieve what you’re looking for.

Hi there!
I reviewed the system error report you shared, and it shows an error indicating changes have been made in the WooCommerce theme files. Could you confirm if you’ve modified any theme files? If so, please let us know exactly what changes were made, as this information will help us provide more accurate assistance.

If you haven’t made any changes to the theme files, please try deleting the WooCommerce plugin, reinstalling it, and see if it resolved the issue.
If reinstalling WooCommerce doesn’t resolve the issue, please deactivate the Code Snippets plugin, and share the System Status Report again?

Thank you

Hi there!

Thank you for sharing the screenshot—I can see that the free shipping method is set up correctly. I checked the issue on your site, and free shipping works as expected when the order total is between $50 and $100. However, when the order total is between $100 and $500, the free shipping option isn’t available.

I tried to replicate this issue on my test site, but everything worked as expected, which suggests that a plugin or theme on your site may be causing the issue.

To confirm, I recommend running a conflict test by following the steps outlined in this article: How to Test for Conflicts.

In the meantime, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further

• System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs?(if any) under WooCommerce > Status > Logs.

Once we have more information, we’ll be able to assist you further.

.

Hi there!

I was able to replicate the issue on your site—after my test order, the product appears as out of stock. However, when I tried to replicate this on my test site with the “Manage Stock” option disabled, the issue didn’t occur.

This suggests that a custom plugin or theme on your site may be causing the problem. To identify the root cause, I recommend running a conflict test by following the instructions in this article https://woocommerce.com/document/how-to-test-for-conflicts/.

If this was caused by a third-party plugin or theme present on your site, it would be best to reach out to the developers for further assistance here.

Additionally, I know performing a conflict test can be a time-consuming, technical challenge. If you’d like someone else to do this work for you, our trusted partner, Codeable, has an [offering](https://www.codeable.io/partners/woocommerce/conflict-testing/?ref=99VIa2) where they will run this test for $150?USD. If there is time left, they will also fix the problems they found.

Thank you

Hi there!

Thank you for your feedback and for taking the time to share your suggestion!

If you’d like, you can leave a review with your suggestion on our official WooCommerce review page here: https://www.ads-software.com/support/plugin/woocommerce/reviews/. Our developers regularly review feedback there, and they may respond to your idea directly.

Thanks again for helping us make WooCommerce even better!

Hi there!

I can see why this detail is so crucial for your operation.

To clarify, WooCommerce only reduces stock when an order is created, which generally occurs after the “Place Order” button is clicked and the order moves to a “Pending Payment” status. This step reduces stock by 1 immediately upon creating the order, before payment is confirmed. If the payment fails, the stock is held for the duration of the “Hold Stock” period you’ve set in WooCommerce, then it’s automatically released back into inventory if the payment remains unsuccessful.

Here’s the sequence:

1. Customer clicks “Place Order.”
2. Stock is reduced immediately by 1.
3. Payment is processed (if it’s successful, the order status moves to “Processing” or “Completed”).
4. If the payment fails and isn’t completed within the “Hold Stock” timeframe, the item is returned to inventory.

So, as long as the “Hold Stock” time is active, it prevents others from purchasing that same item. However, during high-traffic events, if multiple users attempt to purchase the same item, some could still encounter stock unavailability if it sells out within seconds.

Let me know if this helps clarify!

Hi there!

I checked the shop page on your site, and it appears that the default shop page, https://www.chipjonesstudio.com/shop/, is currently set to a “Coming Soon” mode, as are all store pages. It seems like you have set the term and condition page as store page which is why that page is appearing as coming soon too. I also noticed that you’re using a different link for shop pages: https://shop.chipjonesstudio.com/.

To remove your Terms & Conditions page from the “Coming Soon” mode, you’ll need to remove it from the designated store pages. Here’s how:

1. Go to WooCommerce → Settings.
2. Click on the Advanced tab.
3. Under Advanced, find the Terms & Conditions page setting and remove the selected page by clicking the “X” icon, as shown in this screenshot https://go.screenpal.com/watch/cZXh2lncCbl
4. Click Save Changes.

Let me know if this resolves the issue!

Hi there!

I’ve checked your site and was able to add more than one product to the cart without any issues—it’s working fine on my end now.

I also tried to replicate the issue on my test site, and everything is functioning correctly there as well. Could you confirm if the issue has been resolved, or are you still experiencing it? I noticed that you mentioned it only worked for 24 hours, but this ticket was created three days ago, and I’m currently able to add products without any problems.

If you are still facing that issue, For us to investigate this further, can you please try to switch to the?default Storefront theme?and only WooCommerce plugin is enabled and see if this resolves the issue? If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this?guide?without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free?WP Staging?plugin.

In the meantime, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs?(if any) under WooCommerce > Status > Logs.

Once we have more information, we’ll be able to assist you further.