shahzeen(woo-hc)

Hi there!

I understand your concern. If you’d prefer not to make changes on your live site, you could try installing the Health Check plugin. Once it’s activated, you can use it to disable all plugins on your site except for WooCommerce to see if the issue persists.

If the issue continues even with other plugins deactivated, please try switching to the default Storefront theme and check if the problem still occurs.

With the Health Check plugin, you can safely disable plugins and switch themes without affecting the live site.

Let me know how that goes.

Hi there!

I understand your concern. To help, I tested the OceanWP theme on my site by uploading gallery images for a specific product. I noticed that if the “cropped image” option is enabled under Appearance → Customizer → WooCommerce → Product image size, all images display at the same size, as shown in this screenshot: https://go.screenpal.com/watch/cZ6ulZncDJJ

However, if the uncropped images option is selected, the images appear in different sizes, as shown here: https://go.screenpal.com/watch/cZ6ultncDdk

To resolve this, you have two options:

1. Enable cropped images – This will make all images the same size.
2. Use uncropped images – For this, ensure all your images are uploaded at the same size.

Let me know if you need further help!

Hi there!

Your second correction message has left me a bit confused. Could you clarify which device and which payment method is missing?

Are you referring to Apple Pay not appearing on Android devices? If so, it’s important to note that Apple Pay is specifically designed for Apple devices and cannot be set up or used on Android phones.

If you’re unable to see Google Pay on your Android device, please remember that the Google Pay button will only display in browsers on devices that are logged into a Google account with Google Pay set up.

I hope this clarifies everything. If not, could you please explain again exactly which payment method is missing on Android? This will help us assist you further. Also, could you please share your site URL where you are facing that issue.

Thank you

Hi there!

Thank you for providing additional details about the issue. It seems there might be a plugin conflict causing this behavior. I tested it on my own setup but wasn’t able to replicate the issue.

I think runing a conflict test will help us to pinpoint the root cause of the issue. Could you please create a staging site for troubleshooting and activate only the Amulet theme and WooCommerce plugin without modifying your live site or impacting customers? Then, try deleting the related product in this staging environment. If the issue persists, please share the staging site link with us, so we can investigate further. For more details on how to create a staging site and conflicting test, you can use this article.
https://woocommerce.com/document/how-to-test-for-conflicts/

In the meantime, could you please also try to use the following Css Code and see if that hide the related product without any issue.

.single-product  section.related.products {
    display: none; 
}

Generally, we don’t provide support for custom coding, but I’m sharing this code so you can test if it works, as you mentioned that even custom CSS hasn’t been successful in hiding that section.

Thank you for your cooperation and understanding.

Hi there!

Setting up free shipping for a specific category, with free shipping applying to the entire order when an item from that category is in the cart, is a great idea!

To achieve this, you can use a third-party plugin that enables conditional shipping methods. One option you might find helpful is the Conditional Shipping for WooCommerce plugin.

If this doesn’t fully meet your needs, custom coding may be another way to accomplish your goal.

However, please note that we do not provide support for custom code. You may want to hire a developer or seek assistance from the community.

Here are some useful links:

• WooCommerce Development Services
• Advanced WooCommerce Facebook Group

Thank you for your cooperation and understanding

Hi there!

Thank you for providing more information. To investigate, I tested entering an incorrect password on my account page in a test site, and the error appeared as expected. You can check this by using this link. https://shahzeen-testing.mystagingwebsite.com/my-account/

I reviewed your site and noticed that you’re using the GeneratePress theme and multiple plugins. This issue may be related to a theme or plugin conflict.

To help pinpoint the cause, could you switch temporarily to the default Storefront theme and disable all plugins except for WooCommerce? This will help us see if the issue persists with only the core components active. For guidance on how to safely run this test without affecting your live site, please follow this conflict testing guide.

If the issue is resolved after deactivating other plugins or switching themes, it may be best to reach out to the developers of the theme or plugin causing the conflict for further support.

Let us know if you still experience the issue after activating only the Storefront theme and WooCommerce.

Hi there!

I can understand your concern, I will happily assist you in fixing that issue.

To help troubleshoot the issue, could you please confirm if you experience the same issue when selling physical products without the Bookvault plugin activated on your site?

For us to investigate this further, can you please try to switch to the?default Storefront theme?and only WooCommerce plugin is enabled and see if this resolves the issue?

If so, then this kind of problem is usually caused by your theme or a third-party plugin bookvault present on your site. I’d recommend cloning your site to a staging environment and performing the tests described on this?guide?without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free?WP Staging?plugin.

Thank you for your cooperation and understanding

Hi there!

Thanks for providing additional clarity around the issue you are facing, this sounds frustrating!

As a first step, can you please contact your host and have them make sure that the core?Cart,?My Account, and?Checkout?pages are excluded from page caching, as caching is a common cause for this particular issue.

Also, just to verify are you using any registration plugin? If yes, for testing purpose could you please deactivate that plugin and then try to send reset password link.

If this makes no difference, can you please navigate to WooCommerce → Settings → Advanced → Page setup and make sure that the Account endpoints section looks the same as the example below:

In particular, please can you check that the Lost password endpoint is set correctly? Can you also please share a screenshot of this section with us here? If you do not already have a screenshot tool installed, Snipboard.io can be used for easily sharing screenshots.

Additionally, can you please share a copy of the following so that we can have a better understanding of your site’s current environment:

• System Status Report:?navigate to?WooCommerce?→?Status. Select?Get system report?and then?Download for Support. This will download a TXT file that has the contents of the SSR which you can then share with us here.
• Fatal Error log:?Share a copy of any fatal error log found under?WooCommerce?→?Status?→?Logs.
  
  Thank you.

Hi there!

I can understand your concern,

Please note that we do not provide support for custom code. You may want to hire a developer or seek assistance from the community.
Here are some useful links:

• WooCommerce Development Services
• Advanced WooCommerce Facebook Group
  
  Alternatively, you can use a plugin that offers this feature. There are several plugins available in the WordPress repository that allow the cart to open from the right side.

Thank you for your cooperation and understanding

Hi there!

I understand your concern. To achieve this, you’ll need to use a plugin or WooCommerce add-on.

There are several available options for weight-based product pricing. I found one that may meet your needs: Weight Based Shipping for WooCommerce. Please give this plugin a try and see if it helps you reach your goal.

If that doesn’t work, custom code could also be a solution.

Please note that we do not provide support for custom code. You may want to hire a developer or seek assistance from the Facebook community.
Here are some useful links:

• WooCommerce Development Services
• Advanced WooCommerce Facebook Group

Thank you for your cooperation and understanding

Hi there!

I’d be happy to guide you through finding the relevant information in New Relic. Here is the article to guide you on how to check the health issue and potential error.
https://docs.newrelic.com/docs/apm/apm-ui-pages/monitoring/view-your-applications-index/

Alternatively I would suggest you contact the New Relic support and asked them to help you to find specific data or slow queries that New Relic has flagged, along with relevant screenshots.

Thank you

Thank you for sharing the screenshot. The issue you’re seeing is because the shortcode displays the classic view of the checkout page, which lacks certain options available in the block layout.

For WooCommerce stores created after version 8.3 (released in November 2023), the Cart and Checkout blocks are the default experience, and there are notable differences between the classic and block views.

For more details, please refer to this article: WooCommerce Cart and Checkout Blocks

To assist you better, could you share more information on why you’re using the shortcode instead of the block view for checkout? This will help us understand your needs and suggest alternative solutions. Thank you!

Hi there!

To assist you more effectively, could you please provide additional details about the error message you encounter when trying to remove your account from the Google for WooCommerce plugin? Additionally, please let me know what steps you are following to remove the account.

In the meantime, To remove your WordPress.com account, please navigate to?WP Admin > Marketing > Google for WooCommerce > Settings.

Let me know if you still not able to delete your account from the plugin.

Hi there!

I understand how frustrating it can be to have issues with processing refunds, and I’m here to help you resolve it.

To assist you further, could you please provide more details about the specific error message or issue you’re encountering when trying to enter the correct refund amount? It would be helpful if you could share a screenshot showing how you’re attempting to process the refund and any error messages you see.

Also, could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Download for support” (after you scroll down a bit)”. Once done, please upload it to this chat.

In the meantime, can you please try to switch to the?default Storefront theme?and only WooCommerce plugin is enabled and see if this resolves the issue?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this?guide?without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free?WP Staging?plugin.

Thank you

Hi there!

Thank you for translation the settings. I have tried to replicate that issue on my test site but I’m not able to replicate that issue on my test site. It seems like there is a plugin or theme on your site which causes that issue.

For us to investigate this further, can you please try to switch to the?default Storefront theme?and only WooCommerce plugin is enabled and see if this resolves the issue?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this?guide?without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free?WP Staging?plugin.

Let me konw how that goes.