shahzeen(woo-hc)

Hi there!

I activated the Amulet theme on my test site and successfully deleted the related products block after converting to a block layout. Everything appears to be functioning properly on my end (description appearing fine on my test site), as demonstrated in the screenshot here: Screenshot. You can also check this by visiting my test site: Test Site Link.

It seems you might be deleting the entire column instead of just the related products block. Could you please try removing the related products template from the block list? Here are the steps to delete just the related products block:

1. Convert your template to blocks.
2. Click on the block list icon (three parallel lines at the top left corner).
3. Locate the related products block and delete it, as shown in the screenshot provided.

https://go.screenpal.com/watch/cZ6TlKnc6wg

Regarding meta information in the additional information tab:

By default only the attributes that you will add for the product will appear in the additional tab. IF you want to show any informaiotn in additional tab you need to add that information as attributes.
For more detaisl you can use this article.
https://woocommerce.com/document/managing-product-taxonomies/#product-attributes

However, you can try to add the product meta in additional information. However,

Please note that we do not provide support for custom code. You may want to hire a developer or seek assistance from the Facebook community.
Here are some useful links:

• WooCommerce Development Services
• Advanced WooCommerce Facebook Group

Thank you for your cooperation and understanding

Hi there!

I completely understand your concern. Before making any changes to the WooCommerce Square plugin files, could you please try deactivating the CartFlows plugin and check if the checkout process works correctly without it?

My colleague suggested contacting CartFlows support because the WooCommerce Square plugin is working properly on our test site, where CartFlows isn’t in use.

If the checkout works fine without CartFlows, this would indicate that the CartFlow plugin conflicting with the WooCommerce square plugin. There should some settings in Cartflow which casues that issue. Please note that we do not provide support for?customizations.

You may want to hire a developer or seek assistance from the community.
Here are some useful links:

• WooCommerce Development Services
• Advanced WooCommerce Facebook Group

Thank you for your cooperation and understanding.

Hi there!

The error message, “There was an error processing your order. Please check for any charges on your payment method and review your order history before placing the order again,” typically appears due to the following reasons:

1. Conflicts with plugins or themes
2. Custom code added to the functions.php file
3. Sometimes, the error can be related to email delivery issues.

Could you confirm if you’ve added any custom code to your functions.php file? Also, critical errors can also appear when a plugin conflict occurs. I would suggest you first fix the critical error from your site and try to proceed the checkout. I would recommend?running a conflict test?to rule out any possible plugin conflicts.

You can do this by disabling all other plugins, only leaving WooCommerce and your Stripe Gateway plugin. Should the issue persist, you can try switching to a default theme like Storefront. You can find further details on running a full conflict test from this guide.

Please make a full site backup before running the conflict test to ensure you can restore your site if any issues arise.

Additionally, to identify which plugin is causing the critical error, check the email you received regarding the critical error message.

After fixing the critical error message and conflict test if you still face that error message please try to install STMP plugin on your site and then try to proceed the checkout.

Let us know how it goes.

Hi there!

Thanks for reaching out, and I appreciate the detailed explanation.

It sounds like you’ve made all the correct steps to set up HPOS without compatibility mode, and it’s great to hear that new orders are being saved in the HPOS-specific tables (_wc_orders, _wc_order_meta, etc.). This is a good indicator that HPOS is working as expected on your site.

Regarding the wc_schedule_pending_batch_process and wc_run_batch_process actions not appearing, this typically isn’t an issue if your orders are syncing correctly to the HPOS tables. Please note that those action will appear when you enable the compatibility mode. These processes generally run automatically if there’s a backlog, but if you see new orders updating properly in the HPOS tables, you should be in good shape.

For more details you can use this article.
https://woocommerce.com/document/high-performance-order-storage/#how-to-enable-high-performance-order-storage

If you notice any unexpected behavior or have further questions about syncing data between legacy and HPOS, feel free to let us know. Otherwise, it looks like you’re set up to continue using HPOS smoothly!

Thank you

Hi there!

I’ve tested adding multiple variations on my test site, and the attached and enabled attributes are appearing correctly in the select dropdown. Here is the link of my test site. https://shahzeen-testing.mystagingwebsite.com/product/v-neck-t-shirt/

It looks like the issue on your site might be caused by a third-party plugin or possibly the theme you’re using.

For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this resolves the issue?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

Thank you.

Hi there!

I understand your concern and I’m happy to assist you in resolving the issue.

To help troubleshoot further, could you please confirm whether you’re using any third-party plugin to add different shipping zones, or are you using the default WooCommerce settings? By default, Google Pay and Apple Pay should pick up the shipping methods set in WooCommerce > Settings > Shipping.

Additionally, can you confirm if you recently added Google Pay or Apple Pay to your site, or if they were working fine before and the issue started suddenly? If this issue started after adding Google Pay, it could indicate a configuration issue.

If you’re not using a shipping zone plugin, I recommend running a conflict test. You can follow the instructions in this article: How to Test for Plugin and Theme Conflicts.

Running the conflict test will help us identify whether the issue is caused by a plugin or theme conflict.

Also, Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Download for support” (after you scroll down a bit)”. Once done, please upload it to this chat.

Thank you

Hi there!

I’ve reviewed the issue on your site and noticed that some product images are displaying correctly, while others are showing placeholder images. This typically happens when product thumbnails don’t generate properly.

It seems the plugin you’re using to generate thumbnails may not be working as expected. As a test, could you please deactivate the thumbnail generation plugin and try regenerating the thumbnails manually? You can do this by navigating to WooCommerce → Status → Tools, then selecting Regenerate shop thumbnails.

Once the thumbnails are correctly regenerated, the proper images should appear instead of placeholders.

To prevent any issues on your live site, I recommend running a conflict test first by following the instructions in this article: How to Test for Plugin and Theme Conflicts.

Let me know how it goes!

Hi there!

Thank you for explaining the issue. It seems like the conflict is happening when the checkout page plugin makes the phone number field required, causing Apple Pay to display errors.

To help resolve this, I recommend checking if the checkout plugin you’re using has an option to exclude Apple Pay from custom field requirements. Alternatively, you can reach out to the plugin developer to ensure compatibility with fast checkout methods like Apple Pay.

If that does not help, you may need to use a custom code to make your number field as required without any plugin so it will effect Apple pay.

Please note that we do not provide support for custom code. You may want to hire a developer or seek assistance from the Facebook community.
Here are some useful links:

• WooCommerce Development Services
• Advanced WooCommerce Facebook Group

Thank you for your cooperation and understanding.

Hi there!

I understand how important it is to see those e-commerce events in GA4. First we’d like to make sure that the WooCommerce Google Analytics integration is set up right. It’s important that you have the correct settings in both WooCommerce and GA4 for the events to track properly.

Please check the following:

1. Ensure that you’ve enabled the ‘Enable GA4 Support’ option in WooCommerce → Settings → Integration if you’re using the older version of analytics.
2. Make sure you’ve entered the correct Measurement ID in the plugin settings for GA4.
3. Look into whether you’ve enabled the ‘Purchase’ events within the Google Analytics Integration settings to fully track e-commerce activity.
4. Try enabling the “Event” variable under Variables->Built in variables->Configure? You just need to turn on the checkbox next to “Event”.

Support document for Google Analytics Integration: https://woocommerce.com/document/google-analytics-integration/

If these are good, try to clear any caches on your site, as they can sometimes prevent the latest changes from showing up. Let me know how it goes.

Thank you for bringing this to our attention. I understand you’re having issues with your minimum requirements for free shipping, correct? I believe this is related to an ongoing/known bug (our developers are aware of this one and are working on it to resolve it soon! You can follow the reports here and here, for instance).

We’re sorry for the inconvenience this has caused. I’m happy to learn you found a way to make it work for you by saving the values with a dot instead of a comma.

Thanks!

This is follow up message, upon further investigation I can see the issue is appearing due to the CSS code appearing from the edge theme, as shown in the below screenshot:
https://go.screenpal.com/watch/cZ6ZXMnc1zV

To fix that issue you can use the following CSS Code.

#main ul.wc-block-product-template.wp-block-woocommerce-product-template {
    list-style: none !important;
}

The CSS code I shared in my previous response will also work but I would suggest you try to use the code I shared in this response.

Alternatively I recommend reaching out to the theme provider’s support team for assistance in resolving the issue.

Thank you

Hi there!

I can understand your concern, please note that If your theme has a?woocommerce.php?file, you will be unable to override the?woocommerce/archive-product.php?custom template in your theme, as?woocommerce.php?has priority over other template files. This is intended to prevent display issues.

Here is complete details on how to override the templates.
https://woocommerce.com/document/template-structure/

If you still need assistance with your custom sidebar widgets not working, as my colleague explained posting your question in the?Woo Community Slack?or?Woo Community Facebook group, where other developers may be able to assist you.

Alternatively, you can hire a developer through platforms like Codeable or WooExperts to help with this customization.

Please don’t hesitate to contact us again if you have more questions or concerns.

I have activated the Edge theme on my test site and was able to replicate the issue. However, when I switch to the default Twenty Twenty-Four theme, the issue does not occur. You can view my test site here, where the issue does not appear when using the Twenty Twenty-Four theme.
https://shahzeen-testing.mystagingwebsite.com/sample-page/

Currently you can fix that issue by using the custom CSS code.

.home li.wc-block-product::marker {
    content: '' !important; 
}

Generally, we do not offer support for custom CSS code. If you’d prefer not to use custom CSS, I recommend reaching out to the theme provider’s support team for assistance in resolving the issue.

Thank you for your cooperation and understanding

Hi there!

Thanks for reaching out and I’m sorry to hear about the revenue that isn’t being tracked!

As a first step, you may want to check if you’re using any other plugins that connect your site to Google Analytics, and disable those.

Also, I can see you are using older version of the wordpress, could you please upgrade your wordpress to the latest version and check if that resolve your issue?

Additionally, can you please confirm if the?Purchase Transactions?option is enabled?

https://docs.woocommerce.com/document/google-analytics-integration/#woocommerce-integration-settings

Thank you!

Hi there,

I understand your frustration. Have you tried running a conflict test yet? If not, it can help determine if the issue is related to the WooCommerce plugin or another one. I recommend cloning your site to a staging environment to run the conflict test as described in this guide, so your live site and customers won’t be affected.

Once you complete the test, you should be able to identify the plugin causing the issue. From there, you can reach out to the plugin’s support team for further assistance.

Let me know how it goes!