sham0i51

It was a configuration error on my part. Apologies. The plugin is working as it should

Hi Joash,

Thanks for you reply.

I ended up getting to the route of the issue. I’m using a Roots Sage theme and it was actually due to a misconfiguration of the required Woocommerce template pages structure within the theme.

It was strange that the product and archive pages displayed as expected until I disabled review. Even enabling again would not fix. I ended up adding theme support for Woocommerce correctly and added the single and archive pages as needed and all reverted as expected.

Thanks for your time.
Sham

Hi @webtoffee,

Thanks for following up. I couldn’t manage to overcome the issue while using your plugin on these two specific installations. I even tried on a different hosting account and still the same issue. It’s a strange anomaly. It’s ok though, I’m using another cookie notice solution on these two installations which has overcome the issue for me. I’m still running your plugin with no hassle on a lot of others.

Thanks again.
Sham

In addition when I test the Deposits plugin and use a coupon for discounts instead of this plugin, the correct subtotal is calculated.

The strange thing is it used to give me the correct €30 charge for first payment

Thanks @missundaztood,

No luck unfortunately. To give an example, I have 2 products for €100 each in the cart with a 5 instalment payment plan, 20% of the total taken at checkout. That is €40 payment at checkout.

I have your plugin setup to give a 50% for the second item. It is showing me €100 for the first item and the reduced at €50 for the second on the item lines, however it’s now looking for -€10 for the first total payment.

Not sure if it’s being caused by your plugin or the Deposits plugin, as I can’t figure out how it would give -€10 from any of the percentages set.

Hi @missundaztood,

Thanks for the quick response.

The official Woocommerce one… https://woocommerce.com/products/woocommerce-deposits

I found this one most suitable as it allows for planned payment instalments after the first initial payment.

If you know of another which works better with your plugin i’m happy to trial that?

Thanks
Sham

Thanks for the reply.

No unfortunately that did not work. I deactivated all other plugins except this one and the issue persists. It works in all other scenarios when this plugin is deactivated, no matter how many plugins are activated.

Not to worry, I try find a workaround.

Hi Aleksandar,

Thanks for the update. That answers my query. Much appreciated.

Sham

I’m after experiencing similar issues. After thorough testing I have noticed that there are complete inconsistencies with the users selection and the loading of cookies. I click ‘accept’ on the notice and it updates ‘consent’ to ‘true’ in the cookie, but the analytics loads on only some pages and not on others. In some cases it hardly loads at all. The minute I deactivate the plugin issue resolved. I’m after losing a month load of accurate data on a campaign. I opened a support thread in my Cookie Compliance account but no answer yet. Not good enough for a paid service.

Hi @sstoqnov,

Amazing, so I can. Looking forward to testing and using SG Optimiser plugin again.

Much Appreciated.
Sham

Hi @sstoqnov

Is there any update to this issue? Is it fixed? I’m worried about enabling incase customers information is displayed to other users again.

As of this week I’m being forced to run SG Optimizer to see updates to content.

This is due to Dynamic cache ow enabled for everybody. Changes made in the dashboard now don’t reflect on the front end without flushing the Dynamic cache in site Tools.

Obviously normal editors can’t have access to Siteground Site tools, so they need to be able to flush from the dashboard. To do this I need SG optimizer.

Can you confirm if the issue has been resolved. I temporarily actived the plugin and it doesn’t look like it. I’m still being forced to use the WP_SITEURL instead of the desired WP_HOME variable in the page URL’s.

Sham

Thanks @sacfc . Good to know in a way that the issue isn’t specific to my site.

@sstoqnov when do you expect the next major update of the plugin to be released?

Hi @sstoqnov,

The above snippet when used on the test site provided above creates ‘https://clodaghr.sg-host.com/wp/checkout’, while the actual URL of the checkout page on the site is ‘https://clodaghr.sg-host.com/checkout’.

This is the exact issue i’m trying to overcome. I’m already aware I can exclude URLS in the dashboard. The above code functions exactly the same, and doesn’t overcome my issue.

The WP_SITEURL for the test installation above is ‘https://clodaghr.sg-host.com/wp’. The WP_HOME is ‘https://clodaghr.sg-host.com’, so URLS for pages shouldn’t include the ‘/wp’ in the file path.

Your plugin is adding them with ‘/wp’ in the URL path to the pages. I’m looking to overcome this.

I need to be able to add the correct URLs without ‘/wp’ in them.

When I try your code provided with a full URL it still adds the WP_SITEURL, so I get the following URL excluded…
‘https://clodaghr.sg-host.com/wphttps://clodaghr.sg-host.com/wp/checkout’

Does that make sense? I’m looking for a solution where the WP_SITEURL won’t affect the URL’s created. WP_HOME is more important in mine.

Regards
Sham

Hi Stanimir,

Thanks for taking a look at the test site for me. Something strange must have happened between the Cookiebot plugin and the SG Optimizer plugin on Friday on the live site so if that is the case.

I wouldn’t believe it myself, only that I have multiple screenshots sent in from customers showing others details over the weekend. A Gift Card item in the basket with the receiver of gift cards information there is one, and two others with the checkout form field pre populated with another customers address and email.

I first cleared the cache in the WordPress dashboard after hearing of the first scenario. When the other complaints came in I cleared the cache in Site Tools dashboard, and cleared customer sessions in the WordPress tools. Then I deactivated the plugin at the request of the owner of the website.

They have just instructed me not to reactivate the SG plugin on the live site. Their shop is community based, and they have just launched online to help overcome COVID lockdowns. Local customers seeing others details is not an option for them at the moment, as word would easily spread around the community. I can understand their point of view for the moment and need to respect their wishes.

I do have multiple other sites that I manage on Siteground, with a lot scheduled to be moved over to Site Tools in the coming weeks. Is there a way I can use the exclude functionality myself for these sites? Even through a filter? Can you provide documentation of how to patch myself in way they are not overridden by updates? I want to use the plugin on other sites, but it’s not feasible to request this patch from a Siteground agent on every site.

Many Thanks
Sham