shamrock82

@bnfw – Could you please provide a link to download BNFW 1.9.3 so that I can revert my version? My host auto-updated me to v.1.9.4 even though my server is running PHP 7.4! Thanks

Thanks Val! To clarify, I’ve never had this plugin working, it’s failed in the same way on 2 different WP instances (both WP Engine) I’ve tested on.

Using Chrome Dev Tools, here’s what I see in the 502 Bad Gateway request response:

General:

Request URL: https://scldevlp.wpenginepowered.com/wp-json/media-cleaner/v1/extract_references
Request Method: POST
Status Code: 502 Bad Gateway
Remote Address: 141.193.213.11:443
Referrer Policy: strict-origin-when-cross-origin

Response Headers:

Alt-Svc: h3=":443"; ma=86400
Cache-Control: private, max-age=0, no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Cf-Ray: 87c9b9234a002aa4-LAX
Content-Length: 6412
Content-Type: text/html; charset=UTF-8
Date: Tue, 30 Apr 2024 18:53:04 GMT
Expires: Thu, 01 Jan 1970 00:00:01 GMT
Referrer-Policy: same-origin
Server: cloudflare
X-Frame-Options: SAMEORIGIN

Request Headers:

:authority: scldevlp.wpenginepowered.com

:method:POST

:path: /wp-json/media-cleaner/v1/extract_references

:scheme: https

Accept:

*/*

Accept-Encoding: gzip, deflate, br, zstd

Accept-Language: en-US,en;q=0.9

Authorization: Basic c2NsZGV2bHA6ZWY5MTFhMzU=

Cache-Control: no-cache

Content-Length: 32

Content-Type: application/json

Cookie: wordpress_test_cookie=WP%20Cookie%20check; _ga=GA1.1.1962695284.1714252481; wp_lang=en_US; wpe-auth=5bfe14d731590d92644d4953a7571078250b240cbf177d37c89025ffd93ba290; wordpress_logged_in_2d395f41fe5c6d41f09beb0a010dcb18=donalrafferty%7C1715696081%7CwxHGTz0ZAEhCV5jL6ddzTNcc5b8f15RX4YbuOLDt1UK%7C0fbcf8fe03257b33f190ae00c9531e3dc6652f0f49e28382d010b921a5c9fbfe; wp-settings-13596=editor%3Dtinymce%26posts_list_mode%3Dlist%26libraryContent%3Dbrowse%26imgsize%3Dlarge%26nua_registration_complete_message_editor%3Dtmce%26nua_registration_message_editor%3Dtmce; wp-settings-time-13596=1714486481; _ga_R855W6FKQ7=GS1.1.1714500399.5.0.1714500399.0.0.0

Origin: https://scldevlp.wpenginepowered.com

Pragma: no-cache

Priority:u=1, i

Referer: https://scldevlp.wpenginepowered.com/wp-admin/upload.php?page=wpmc_dashboard

Sec-Ch-Ua: "Chromium";v="124", "Google Chrome";v="124", "Not-A.Brand";v="99"

Sec-Ch-Ua-Mobile: ?0

Sec-Ch-Ua-Platform: "macOS"

Sec-Fetch-Dest: empty

Sec-Fetch-Mode: cors

Sec-Fetch-Site: same-origin

User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36

X-Wp-Nonce: 2f52d127f4

Does anything here point to what the issue is?

The HAR file for the request is here (which you can open in Chrome Dev Tools yourself) – you’ll find the 502 at line 409952 if viewing it in a text editor.

Adding relevant info here in the hopes of first time resolution ??

Based on this I have requested WP Engine to add a cache exclusion on our server for the path:

^/wp-json/media-cleaner/ 

I have reviewed https://meowapps.com/media-cleaner/debug-issues/ and tried to lighten the server load by adjusting Advanced Settings: https://drive.google.com/file/d/1ODiN40a1HHGjVDI7wXjzjw57lg-2TsVQ/view?usp=drive_link

I have reviewed https://meowapps.com/fix-timeout-error-wordpress/ but it doesn’t mention 502 errors.

We have the following plugins activated on our WP site, in case there are known conflicts you know of:

• AddToAny Share Buttons
• AdSanity
• AdSanity – Rotating Ad Widget
• AppPresser
• Beaver Builder Plugin (Pro Version)
• Beaver Themer
• Better Notifications for WP
• Blocks for Eventbrite
• Custom Post Type UI
• Disable Comments
• Easy WP SMTP
• FitVids for WordPRess
• FV Top Level Categories
• GP Google Sheets
• GP Limit Checkboxes
• GP Limit Submissions
• Gravity Forms
• Gravity Forms + Custom Post Types
• Gravity Forms Dropbox Add-On
• Gravity Forms Mailchimp Add-On
• Gravity Forms PayPal Standard Add-On
• Gravity Forms Polls Add-On
• Gravity Forms Stripe Add-On
• Gravity Forms Survey Add-On
• Gravity Forms Zapier Add-On
• Gravity Perks
• JWT Authentication for WP-API
• Media Cleaner
• Media File Renamer: Rename for better SEO (AI-Powered)
• MemberPress Beaver Builder Content Protections
• MemberPress Corporate Accounts
• MemberPress Developer Tools
• MemberPress MailChimp 3.0
• MemberPress PDF Invoice
• MemberPress Pro
• Members
• Nav Menu Roles
• PDF Embedder
• PowerPack for Beaver Builder
• Custom Mobile App Helper
• Search Exclude
• Swift SMTP (formerly Welcome Email Editor)
• The Events Calendar
• The Events Calendar Pro
• The Events Calendar: Eventbrite Tickets
• The Events Calendar: Filter Bar
• Ultimate Addons for Beaver Builder
• Under Construction
• User Switching
• WP All Import Pro
• WP Approve User
• WP Crontrol
• WP Engine Smart Plugin Manager
• WP Featherlight
• WP Offload Media
• WP-ShowHide
• YIKES Simple Taxonomy Ordering
• Yoast Duplicate Post
• Yoast SEO

I’ve also just confirmed that the “Unapprove Email” does NOT actually get sent when an Unapproved User is deleted, so it seems there’s a bug with the plugin there.

Also, if I “Unapprove” a user after Approving them, that “Unapprove Email” in Settings does NOT get sent out. Shouldn’t it?

Maybe you should have another option on that Settings > Approve User page for “Rejection Email” along with a “Reject” button on the Users page.

The opposite of Approving a User is Rejecting them.

Unapproving is more of an edge-case where you need to reverse a previously Approved member (ban them, kick them out).

Ah, that isn’t intuitive. Would be best to include a tooltip next to that form field title explaining that.

Also looking for this for our website.

@obenland – is the “Unapprove Email” field on the WP Admin > Settings > Approve User page not actually utilized in your plugin at this time?

(If so, why is it there?)