Mashi

Hello @sanjanadesai13,

I just checked your site and don’t see any error on it.
Please make sure to check from other browsers to see if you face the same issue.

When you face the issue again please create a screenshot of the issue and share it with us. You can use https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL into this chat.

Regards!

Hello @sanjanadesai13,

Thanks! But the problem is fixed now.

We are very happy to hear about that!

If you have any other questions, please feel free to create a new topic.

Hello @jennyrrr,

So you think trying it on another laptop other than Windows 10 might make the difference.
Ok I will try it

That sounds great! Please let us know how it goes.

Regards!

Hello @nathan1776,

I deactivated everything except WooCommerce and it seemed like Elementor PRO is causing it. They said they are working on it ??

Glad to hear that you got it sorted!

If you have any other questions, please feel free to create a new topic.

Hello @getmedental,

Thanks a ton.
Will proceed with this.

Glad we could be of help!

If you have any other questions, please feel free to create a new topic.

Hi @lfunderburk,

That did indeed fix the problem. However, I’m not sure what to do about the divi theme as that’s what our site is built with. Once I go back to that theme, the problem will come back.

In that case, I suggest you reach Divi theme’s support who might be able to help with this.

Hi @nativeflavors,

>From the website, able to add products in cart and while place order/check out it just hangs and after some time giving 504 gateway timeout error. In woocommerce while trying to change order status also hangs.

There are some online articles to fix the 504 gateway timeout error. Can you please try those and see if that helps?

• https://www.elegantthemes.com/blog/wordpress/fix-the-504-gateway-timeout-error
• https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-504-gateway-timeout-error-in-wordpress/

If those don’t work then please share a screenshot of the error via https://imgbb.com or https://snipboard.io.

For better assistance, please also share your WooCommerce error logs and System Status on this thread so we can take a look at your configuration and check the issue further:

System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

Hi @laurencejodoint,

The plugin look promossing!

Glad we could be of help!

If you have any other questions, please feel free to create a new topic.

Hi @tayloru95,

There is no “Tools” tab under WooCommerce. Can you please provide a corrected navigation?

The navigation path is WooCommerce ?? Status ?? Tools ?? Verify base database tables(Verify database)

Link to image: https://snipboard.io/Yks21o.jpg

Hi @sangredeespana,

I changed the “slug” to blog and its shows correctly. Was that the correct thing to do?

Happy to hear that you got it sorted. ??

It seems you somehow had the page title as “Auto Draft” which caused the slug to be auto-draft.
Later when you changed the page title you needed to change the page slug which you did.

Cheers!

Hi @unrealpixel,

Have you tried clicking checkout? (the button on the right). It doesn’t do anything…

I think I am on the Checkout page.

Link to image: https://snipboard.io/gpYJGQ.jpg

Can you please try changing your permalink structure and see if it helps?

Hi @unrealpixel,

I just tried adding some products to the cart then went to the checkout page on your site and didn’t face any issues. Screenshot → https://snipboard.io/gpYJGQ.jpg

If you still face the issue then can you please try changing your site’s Permalink structure(Settings ? Permalinks) then “Save Changes” and see if it solves the issue?

Link to image: https://snipboard.io/apx9kX.jpg

Hi @nic137,

there is an error saying “Validation error: PayPal IPN response from a different email address

To fix this issue, please go to the URL below and take note of your email addresses saved in PayPal:
https://www.paypal.com/businessmanage/settings/

Then make sure that the Receiver email in WooCommerce > Settings > Payments > PayPal is the same as you have on that on that page.

I updated my woocommerce and all my orders went to hold and now have this message? How/where/what do I do to fix this?

Once that error is fixed to fix the order status please follow this topic. → https://www.ads-software.com/support/topic/paypal-payments-on-hold/

Hope this helps.

Hello @junglewp,

We can provide you with site details if you want to replicate the issue.

Please share the steps to reproduce the error so we can check further.

Also, please include your System Status report and other details that might be helpful.

System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Hello @wmsatx,

The screenshot you provided is cropped and unclear. Can you please share an uncropped full-screen screenshot?

Also, please check whether there is some error in your browser’s console. Here is how to find that.

To check the issue further please also share your System Status report.

System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.