shar2024

It seems the issue is related to another plugin, please close this topic.

Hi Omar,

Unfortunately i have little confidence this will be solved by email. For the following reason:

Me: I explained the problem and provided error logs.
Support: Tells me the VAT is valid although in the logs you can clearly see it is not valid and the function is not working as intended.
Me: I explain it is not valid when the second check happens and i highlight this part in the logs.
Support: Ignores multiple emails for weeks…

After i contacted you here Support replied very quickly on the same day and apologized for the delay is response ?? However their response is not very helpful. See below..

Support: We tested the VAT number and it is working on our end and suggest to simply retry entering the VAT number.
Me: I explain again that of course there have been multiple attempts and that the VAT number is added to the “whitelist” to pass manual validation. So it should not fail in the first place. I also ask to check the logs again i did send. I also provided a screenshot.
Support: Probably ignores me again, as the last response is over 48 hours ago.

Is it possible to assign my ticket to a different employee? I really don’t want to leave a bad review, but this is taking more time and effort than it should. I have to explain the same thing over and over again.

• This reply was modified 11 months, 3 weeks ago by shar2024.
• This reply was modified 11 months, 3 weeks ago by shar2024.

Hi Omar,

Thank you for your reply, i appreciate it. My ticket ID is 26898.

If you need anything else, please let me know.

Sorry for the late reply, it seems the problem was indeed fixed since the update! Thank you very much.

I already provided all information by email. However, i have no reply on the actual issue yet. I have been trying to get in touch since 29 january 2024.