sharondexter

Hello,

I’ve updated WPEngine support with the information you had supplied yesterday and they are sending this to their Senior Team for their review and input.

The information you supplied makes perfect sense so it does seem that there is more investigation on their end that needs to take place.

Thanks for the quick responses and your input. I’ll let you know of the response from the WPEngine Senior Team if there are any findings that affect WPP.

Thanks again,
Sharon

Hello,

Thanks again for the quick response. I’m not a developer so feel a little out of my element here and am trying to find a solution to this as reported by our host (WPEngine). I understand your response regarding the posts. To provide a little more info, this is exactly what WPEngine had supplied to me:

I am reaching out in regards to your greenbookgbb site. After receiving a few complaints about 504 errors on a couple of sites that share a server with yours, we began to investigate and it seems that a plugin on your site is the root of the errors. I am unsure if you are aware of all of the 504s that are taking place on your site, but upon shifting through your logs we have traced it back to your wordpress-popular-posts plugin.

You can see in this short list, out of the top hits to our apache server on your site, the /wp-json/wordpress-popular-posts/v1/popular-posts/ request, is the largest by a great number:

3011 /wp-json/wordpress-popular-posts/v1/popular-posts/
675 /
515 /feed/
257 /wp-comments-post.php?wpe-comment-post=greenbookgbb
This said, it is both asked and recommended that you find a way to either reduce these requests or find an alternative plugin in order to eliminate these 504 errors.

If you are unable to do this or choose not to, we may be required to block the request and proceed to eliminate the issue ourselves in order to resolve the issue.

I did check w/WPEngine regarding the persistent object caching and they have an option for this through their Dashboard that was applied to the site vs. a plugin.

I’ll look into Relevanssi. Thanks for that info. I’ll also pass this information along to WPEngine Support. As I mentioned before, I don’t want to remove the Popular Posts plugin. I believe this works well for our site and removing breaks the template so leaving it as is would be the best alternative.

Sharon

Thanks for the quick reply.

Here is what WPEngine supplied regarding the request – there are approx 1800-2000 a day (our blog is a high traffic blog) – POST /wp-json/wordpress-popular-posts/v1/popular-posts. A full request, (minus the IP and date) would be: “POST /wp-json/wordpress-popular-posts/v1/popular-posts HTTP/1.0” 201 55 “https://greenbookblog.org/market-research-leaders/the-art-of-storytelling-resources-for-research-storytellers/” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.130 Safari/537.36”

I’ll confirm w/WPEngine regarding the caching.

Here is a link to the screenshot requested: https://drive.google.com/file/d/1G1QpDbDw7rtj0jLNQNLU2FrsTOYhOW-H/view?usp=sharing

Hello – all fixed. Seemed that the wp-rss-multi-importer plugin was creating the issue. The plugin was Network activated and once I disabled this, I’m able to access the Menus through the admin.

thanks for the quick feedback.

In https://iiex-eu.insightinnovatio.org/wp-admin when I select Appearance-> Menu I then receive a blank screen – url in address bar is:
https://iiex-eu.insightinnovation.org/wp-admin/nav-menus.php

In https://insightinnovation.org/wp-admin when I select Appearance->Menu then try and remove a navigation item (select nav item, select remove, then Save), I receive a blank screen.

I turned on debugging and am using the Debug Bar plugin, this shows one Depreciated notice:

• wp-admin/menu-header.php:144 – Usage of user levels by plugins and themes is deprecated. Use roles and capabilities instead.
  require_once(‘wp-admin/admin-header.php’), require(‘wp-admin/menu-header.php’), _wp_menu_output, current_user_can

I have one notice/warning for plugins:

• NOTICE: wp-content/plugins/wp-rss-multi-importer/inc/upgrade.php:15 – Undefined index: plugin_version
  require_once(‘wp-admin/admin.php’), do_action(‘admin_init’), call_user_func_array, upgrade_db

Hello

The blank screen displays through the wp-admin when trying to access the Menu in the https://iiex-eu.insightinnovation.org site and when trying to remove a navigation item in the https://insightinnovation.org site.

I’ll turn on the debug this evening (when there is less traffic on the site) to see what shows up. I haven’t tried this yet.

Hello, we are running into the same issue as described above. You can view at: https://www.gsgivingcircle.org/about-us/who-we-are/

All was working fine, then we added some new links and now it doesn’t work. I’m also in the process of moving the site to a new server and it doesn’t work on the new server either.

I’ve tried clearing the cache but this didn’t appear to have an affect. Any guidance would be wonderful.

thanks