shelbelliott

Hi @nicolamustone,

You can actually see the issue on the main site: https://www.rootedwoman.com/checkout

Steps for replication:
1. Visit https://www.rootedwoman.com
2. Add at least 1 item to your cart
3. Go to cart
4. Go to check out
5. Fill in contact information (at least name and address)
6. Click in the credit card number field
7. Start to enter numbers – notice there are no numbers.

Any assistance toward resolving this would be great!

Thanks ??

Hi Sabrina,

I’d suggest checking out the Codex for this kind of information. You’ll find the relevant entry here.

Best,

Shelby ??

Hi there,

So I think the issue here may be the fact that “Events Calendar Shortcode” isn’t actually an officially supported plugin of ours, and we can’t guarantee compatibility with outside plugins.

If you deactivate it, does everything else work as expected?

Best,

Shelby ??

Hey friends,

I’m happy to help! ??

Can you please check out Geoff’s suggestions here? Let me know if his suggestions help you!

We do know that this is a theme conflict, and the way that some themes handle page titles doesn’t play nicely with our plugins. Officially, we don’t support theme conflicts, but I’ll try to help you out here. ??

Best,

Shelby ??

Hey friends,

Thanks for using The Events Calendar, I’m happy to help out here.:)

Because I’m unable to replicate this issue on my testing server, this seems that it may be a theme or plugin conflict. Would you please work through the steps here to test for a conflict? This will help me be able to better assist you. ??

Let me know what you find out & we’ll go from there!

Best,
Shelby ??

Hi @nikkoboy,

I know this must be frustrating. Unfortunately, licensing is tricky like that, because there are cut off dates, but we do offer the option to renew for access to support and updates.

At any rate, would you please flush your permalinks? I’ve had other users try this out with success. ??

You can also reference the documentation here about fixing 404’s in our plugins.

Please let us know if this helps!

Best,

Shelby ??

Hi Pepozzo,

We have a full new development slate and many many bugs to squash, so we’re doing everything we can for all of the bugs that have been reported, I assure you.

Thanks,

Shelby ??

Thanks for reporting this Lucas, and John thank you for sharing your fix!

I’ll be creating a ticket to document what you’ve reported.

Thanks!

Shelby ??

Hi @perrorist,

I’d suggest trying out this recurring events cleanup utility to clear your database of unnecessary old events. ??

Let me know how that goes!

Best,

Shelby ??

Hi @vimpelli,

Our plugins will just rely on whatever you setting is in WordPress (Dashboard > Settings > General > Time Format)

Try changing it there and let me know how it goes. ??

Best,

Shelby ??

Hi guys,

Thanks for using our plugins, I’m happy to help and provide some clarification!

Unfortunately, at this time, it’s not a built in option to embed your calendar on a different page, unless you have PRO with access to shortcodes, but this change could be made with some customization. I recommend checking out the following resources if you’d like to try making these changes yourself or to find someone to help out with this:

TEC Settings Overview (To check out the available options in the plugin)
Themer’s Guide (Help for making the changes yourself)
Customization Guide (Help finding help with making custom changes)

Best,
Shelby ??

Hey Marcuss,

Thanks for using The Events Calendar, I’m happy to help! In order to help, I would like to get some more information from you, if I can:

-First, if you could please test for conflicts by following this documentation? Let me know what you find. This will help me determine how deeply we need to look into the specific configuration of your site, or if this is a bug. ??
-Can you send me a link to your site so I can see this firsthand? I’m a visual person, and I can often be more helpful in giving solutions to problems I can see and interact with.

Thanks!
Shelby ??

Hi there Leo ??

So this is a documented bug with WPML and our plugin. I will associate your thread with the bug ticket so that you can be updated when we make progress on this bug, and we can ask you any questions we have along the way.

It’s possible that your other plugins or themes may be causing more of a conflict here.

Can you please test for conflicts using our documentation here and let me know if that resolves any parts of what you’re experiencing?

Best,

Shelby ??

Hi @newmedia76,

Are you still experiencing this issue as of the most recent release of our plugin?

Let me know!

Best,
Shelby ??

Hi @duwo25,

Can you confirm for me whether this is is still happening for you as of the latest update? I’m not seeing the issues on my end at this point on your site.

Thanks,

Shelby ??