sherbertspain

Thank you @eugenewhite for that answer. The problem is solved. Thanks again for this great plugin and the support.

Thank you so much that is sorted.

After doing as suggested I still get many errors however switching off many of the plugins does result in less, one of the being the following:

[26-Jul-2022 15:03:56 UTC] WordPress database error Malformed packet for query 
			SELECT  t.term_id
			FROM wp_terms AS t  INNER JOIN wp_term_taxonomy AS tt ON t.term_id = tt.term_id
			WHERE tt.taxonomy IN ('wp_theme') AND t.name IN ('whiskers-child')
			
			LIMIT 1
		 made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('wp_loaded'), WP_Hook->do_action, WP_Hook->apply_filters, {closure}, {closure}, WP_Theme_JSON_Resolver::get_merged_data, WP_Theme_JSON_Resolver::get_user_data, WP_Theme_JSON_Resolver::get_user_data_from_wp_global_styles, wp_get_recent_posts, get_posts, WP_Query->query, WP_Query->get_posts, WP_Tax_Query->get_sql, WP_Tax_Query->get_sql_clauses, WP_Tax_Query->get_sql_for_query, WP_Tax_Query->get_sql_for_clause, WP_Tax_Query->clean_query, WP_Tax_Query->transform_query, WP_Term_Query->query, WP_Term_Query->get_terms

Does this mean the child theme called whiskers-child, has a problem with WordPress 6 and it′s taxonomy structure?

These are all the steps I have additionally tried when another forum member tried to assist me:

https://www.ads-software.com/support/topic/no-administrator-access-or-ability-to-reset/#post-8367184

Hi Steve,

That would make total sense of course however it is impossible to give myself admin access and the old company does not have the details. I have tried literally everything to regain access of the site and this is the very last resort. I have followed every tutorial on the internet to try to regain access and add new users with full administrator acces but nothing has worked at all, to the point where the hosting company told me to contact WordPress directly as they did not have a clue why I could not regain access as I have full access to the DB.

Hi,

Now in placing the php you sent over in the index file it does not break. Still of course nothing occurs however.

This statement I dont understand sorry.

check if DB_USER from wp-config.php have ALL PRIVILEGES in access to DB_NAME

I can confirm the DB_USER in wp-config.php has full DB privileges if this is what is meant.

Can I clarify you meant the header.php file within the theme please?

Also in answer to your questions:

The version is 4.6.1

The nickname is admin not administrator and the other values are:

wp_capabilities – a:1:{s:13:”administrator”;b:1;}

wp_user_level – 10

Hi,

I placed the code you sent in the header which pulled back a blank website. After removing the code the site returned to normal.

I then logged in to it or tried and got the same problem, no access and the top bar with logout.

That is correct yes.

Hi. Yes the wp-admin roles were also checked and an attempt to update 2 users failed also unfortunately.