Sherry22

I don’t know how to link in all my woo commerce products to the form so that whoever buys a product will create a post to the owner of the product only.

What I would like is for form submissions to be sent to posts. I would then like to assign different admins to different forms so they can only read and reply to their forms in the backend of wordpress.

Thank you for your answers. For #2. email assign (https://getawesomesupport.com/6-ways-assign-agents-tickets/) this can be set before tickets are assigned and will automatically send to the correct agents as tickets come in?

#4. I only want tickets to be read and responded to on/through the website.

• This reply was modified 2 years, 8 months ago by Sherry22.
• This reply was modified 2 years, 8 months ago by Sherry22.

and the point of the woo commerce add on is to filter support tickets to product authors rather than to all admins on the backend of WordPress correct?

Thank you for the detailed reply.

#1. Looks like this add on cost $49.00 for single website. The purpose of this add on is to connect the product to the support tickets correct?

#2 For the Assign Agents With Email Rules – does this mean I can assign an agent to a product and whoever buys the product will be able to submit a ticket that will only go to the agent assigned to the product?

#3. Perfect. So I could set a limit of 4 tickets on product a and 5 tickets on product b?

#4. Great.

#5. All email exchanges are done through the website so no email addresses are shared, correct?

How much would the development cost or is there a function that can be used to redirect tickets based on a keyword (product name or id)?

Can I add an attribute per user and then trigger tickets to be assigned? or can you provide a quote on how much this would cost? I need the system automated.

so vendors could reply to messages in the paid version?

Maybe it is easier to ask this question – Can I have the contact 7 form send to wordpress user (backend) in a post format and then I can restrict users to only see messages sent to them based on what form I link to what product.

When I look at ticket paths they are domain/wp-admin/post.php?post=3363&action=edit.
Is there a way to filter items so any post linked (and by this, I mean is set to product/post author) to user-id8 is only viewable and editable (to reply) to user-id8? in backend of wordpress? If no, can I add an attribute to the ticket system and link it someone with product/post authors?

Is there a function I can add so if a user is linked to a product and an email is sent for the product or user that only that user can see the tickets? I really need a way to automate the help desk system. It does everything else that need. I don’t want to have someone manually assign tickets.

Can you provide the custom code?

So the process would be, a customer buys a product and the product has a user author identified. I don’t have a vendor plugin, more of a product post author. Once the item is purchased, the customer can message the seller and if I understand correctly I can limit the number of emails that can be sent per product. The seller and the customer have access to send emails within the wordpress website and no email addresses are shared. I’m assuming that notifications are sent to actual email accounts but both parties are to login to read and reply. Can you confirm this is all correct and if this is in the free version. Thank you.

• This reply was modified 2 years, 8 months ago by Sherry22.

Thanks I figured this one out but had to find a way to change the author manually.
My two missing requirements are:
1. Limiting the number of times one user can email another user based on role or woo commerce product.
2. Only allowing specific roles to be able to reply to emails.
Does your pro version offer these?

It’s not so much an issue. I want my Contact 7 form to send to the front end PM https://www.shamimsplugins.com/docs/front-end-pm/ mailbox (which shows in wordpress) sending to the user or maybe user profile instead of sending to an email address.