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Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter shikshit

    (@shikshit)

    Hi Rene,
    Thanks a lot for your reply.
    Before I recieved your email, I did try to uninstall and reinstall the Mashshare plugin to see if it could work for me, but that made no difference.

    So, after having your message I tried the troubleshooting mode and purge all pages.
    That seems to have brought all the counts back.

    However, I tried to share a single post from different account to check it is counting but so far it has not counted the new share. I have no idea why its not counting the new shares. I will check it after 30 minutes as in Mashshare settings “Cashing expiration” is set as “30 minutes”. Just guessing.

    Thanks anyway for your help.

    Thread Starter shikshit

    (@shikshit)

    Dear Developers Mashshare plugin,
    Few weeks ago I asked for support regarding twitter share counts not working, but I haven’t got any reply so far.

    I settled with only FB shares, now even FB shares stop working. They are simply stuck.
    As I am not expert in handling these plugins. Kindly suggest some solutions.
    I will appreciate any positive response this time around.
    Thanks in advance,

    Thread Starter shikshit

    (@shikshit)

    Dear James,

    Seems like everything is working fine now. I didn’t install it when I write the previous message.

    But before writing this message I have installed Classic Editor plugin and it is working fine now.

    Thanks for your support at each step.

    Thread Starter shikshit

    (@shikshit)

    Dear James,
    Thanks again for coming back to my message.

    What plugin were you using for that?
    I was using Classic Editor + Block Editor Full Screen Mode Control

    For Mashshare issue I would surely consider your suggestion
    Regards

    Thread Starter shikshit

    (@shikshit)

    Dear James,
    Thanks a lot for your timely help and support.
    The problem of saving and publishing has vanished after following your suggestions.

    I removed all the plugins and themes installed only default theme and problem solved imediately.
    However, I also lost the previous editor and I am not comfortable with present editor.
    I installed Mashshare plugin to display social media share counts. It is only showing FB counts and not Twitter counts.
    But, I think for this the questions has to asked at some other forums. Thanks anyway for your help and useful suggestions

Viewing 5 replies - 1 through 5 (of 5 total)