shiraa

Here’s an improved version of your email:

Subject: Issue with Bundle Items Displayed on Order Overview

Dear Emily,

Thank you for your reply. The issue does not occur when viewing the order details as shown in your screenshot. However, it does appear on the order overview page, where the main product is not listed. Instead, some of the bundle items are displayed incorrectly. It happens with all are products.

Please see my screenshots for clarification:

1. Order details are correct: The main product, “BARF-Berater,” is listed properly. Screenshot
2. Order overview is incorrect: Instead of showing the main product, it displays “+ Aufzeichnung (inkl. 19 % USt),” which is misleading. Customers cannot differentiate between their orders, as the same item seems to appear for multiple orders. Screenshot

Could you please investigate this issue and let me know if there’s a solution?

Thank you for your assistance!

Best regards,

Nadine

I found out that it seems to work in Chrome and Edge with my test account, but not in Firefox or Safari.

But, it only works as far as viewing the pdf. After saving it and opening it again, the gibberish is back.

• This reply was modified 3 years, 5 months ago by shiraa.

Postscript:

I have found a solution. It works if I select multiple orders and click on “Bulk view”. Then the invoices also appear for download in the customer account.

Thank you so much! That worked instantly.

Wow! You′re quick! Thank you. I installed the plugin only on the test environment for now. Unfortunately it is password protected. But I can send you the link to the live page. Would that be sufficient?

https://www.barf-check.de

With a custom CSS: Do I have to pay attention to anything when updating? I have no idea what I′m doing with WordPress – as you probably have guessed ??