ShortPixel

Hello – thank you for your message and for using our plugin! ??

In order to investigate and figure out a solution to the problem noted by you, we would need temporary admin access to a website were this issue can be replicated.
If you can share such access with us then please contact us directly here mentioning this ticket.

Thank you,
Alex

I see.
Well, we would need temporary admin access to a website where this can be reproduced to see what is going on exactly.
If you can share such access please contact us directly here mentioning this ticket.

Thank you,
Alex

Thank you for your update on this, I’ll close the ticket.

Hey @oscarssanchez – thanks for your message, the error you’re facing it is very unusual…

Could you please try to deactivate & remove ShortPixel plugin and then install it again and see if this solves the problem?

I would appreciate your follow-up on this,
Alex

Thank you for sharing this info! ??

@jbald – please contact us directly mentioning this ticket.
Sharing with us temporary admin access would help us figure out what is going on.

Thank you,
Alex

Richard,
if you did contact us directly here a colleague should have answered you already.
If that didn’t happen then please contact me directly mentioning this ticket and the email address you used when you sent the first message so I can investigate.

Thank you,
Alex

Hey Omer – thank you for your message and for using ShortPixel.

Please note that Safari browser is among the few browsers that do not support WebP image format as you can see here.

You’re welcome! ??

Thank you for the follow-up on this @donofden – would you be so kind to shortly describe what was the issue?
It may help others…

Thanks,
Alex

Hey @idansh – thanks for your email and for considering ShortPixel!

To answer your questions:
1) WebP images should be served out-of-the-box with ShortPixel Adaptive Images regardless whether you use Cloudflare or other caching plugins
2) here is an explanation on how the credits are counted.

Best regards,
Alex

@digitalrenewal – thank you for taking the time to share your experience & solution here so that others can benefit from your insights! ??

I’m glad that Ajax Thumbnail Rebuild was the solution for you but please note that our plugin uses the same technology so I don’t think the problem you faced at 28% was related to timeouts but rather to some metadata issues that got the plugin stuck.

Have a nice day & thank you for your support!
Alex

Hello again @magthom!

From your description, I would guess the problem is related your hosting account resources being exhausted.
When you face again the problem noted by you, could you maybe deactivate 2-3 of your plugins and then try to run again some tests to see if you can still reproduce the problem?

Thanks,
Alex

Hello @faves – thanks for your message and for using EMR ??
From your description, I would guess the problem is related your hosting account resources being exhausted.
Could you maybe deactivate 2-3 of your plugins and then try to run again some tests to see if you can still reproduce the problem?

Thanks,
Alex

@alriksson – SPAI needs lazyload to also figure out the right image size.
If it just used the native support then the images won’t be scaled but instead just optimized and served from CDN.

We’re fully into gains but I’m not sure what else we could do here…