Summer M.a11n

Thanks for getting back to us and letting us know that you have been able to find an alternative solution.

We did click the links you sent earlier but were unsure about the following: if you use the Stripe Extension on its own without the FreshBooks integration, do you still receive two invoices?

That being said, if you need further help please feel free to let us know again.

Hi there!

Have you checked if Themeisle folks have a solution for this?

Contact, Support, and Partnerships – Themeisle

Hi @mjonutz!

To help you investigate, please provide us with the following information:

Site’s System Status report: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response. You can redact the url if you would like.

Error Log: Share a copy of any fatal error log found under?WooCommerce > System Status > Logs?

Looking forward to hearing from you!

Hi @natbell!

To help you investigate, please provide us with the following information:

Site’s System Status report: You can find it via?WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response. You can redact the url if you would like.

Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs 

@ookris: Thanks for sharing the resolution with us.

@schwarzpunkt: Yes! We’ve seen a few cases of pages not loading correctly that turned out to be caused by a browser plugin/extension (i.e. ad-blocker, security, etc) preventing files from loading as expected.

Hi @everade!

I tried to search for your request internally but did not find any with the link to this thread. Apologies if we missed that. Could you please recreate one and add a link to this thread?

Thanks for the update. I will mark this thread resolved.

Hi @castelaosl,

Are you saying you have found a solution to the issue that you were seeing?

Hi @gnetconsulting!

I see that we missed tagging you earlier. Can you please share the screenshot that my colleague asked for earlier? We recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in your response.

Thanks!

Hi there!

Thanks for reaching out. Can you please share how you have created the form? Is this a custom form or an existing template? Can you please share screenshots of what you see? We recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in your response.
Looking forward to hearing from you!

@regalguy

Glad to hear it! Thank you for sharing this update with us.

If you have any further questions, I recommend creating a new thread.

Hi @albyse!

You might be able to modify/edit the following and use that for your purpose:

$result = $gateway->transaction()->submitForSettlement('the_transaction_id');
$payment_method = $result->transaction->paymentInstrumentType;
echo $payment_method;

Note that we do not provide support with plugin customizations: https://woocommerce.com/support-policy/

If you need help with custom code, you can reach out to someone from Codeable:?https://codeable.io

Hi @zeevex ,

I don’t see an integration on your site of Dear Systems in your system status report. Could you clarify how it is updating products / connecting to WooCommerce?

In general, Facebook for WooCommerce syncs a product whenever a product is created or edited – but it relies on the WooCommerce actions/hooks being triggered correctly.

More information about syncing products to Facebook is here: https://woocommerce.com/document/facebook-for-woocommerce/#sync-products-to-facebook

If the DEAR Systems integration is just modifying the database directly its possible no “update” is being triggered.

Hi @emporiodonabranca ,

The 401 error that you are getting usually means that the connection is not authorized. You can find a bit more details about this on this page: https://github.com/woocommerce/woocommerce/wiki/Getting-started-with-the-REST-API#401-unauthorized

I hope this points you in the right direction!

Hi there!

At the moment Facebook for WooCommerce plugin does not have this feature.

Please use our feature request portal to add any ideas/feature requests you have: https://woocommerce.com/document/feature-request-portal/

Based on the votes, the feature requests are prioritized by our developers.

For the moment, I recommend asking directly on Facebook Merchant Forums for workarounds:

https://www.facebook.com/help/