Summer M.a11n

Hi @exsellis,

You can also ask about this on the WooCommerce Slack Community (https://woocommerce.com/community-slack/ ) or WooCommerce FB group (https://www.facebook.com/groups/advanced.woocommerce/ ), which are great places for customization questions like this.

Thanks!

Hi @joy263,

Please also share an updated SSR (System Status Report) in case those suggestions don’t work.

You should be able to find it again via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Thanks!

Hi @joy263 ,

We suggest keeping the WooCommerce, MySQL, and PHP versions updated.

If this does not help resolve the issue then, please deactivate Advanced Custom Fields PRO: by Delicious Brains – 5.12.2 and switch themes to Storefront (https://en-ca.www.ads-software.com/themes/storefront/) to see if the plugin or the theme is causing the issue.

Thanks!

Hi @himanshu999 ,

It might help to ask this question here instead: https://www.ads-software.com/support/plugin/litespeed-cache/

Thanks!

@werbeagenturcommotion!

Apologies for not being clearer earlier. I meant when you edit the product and scroll down to Product Data and see the General Settings. It should look like this: https://d.pr/i/UWbDlk

Hi @dnacannon,

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Please feel free to redact any sensitive information that you don’t wish to share publicly.

Thanks!

Hi @werbeagenturcommotion,

Thanks for reaching out again.

Could you provide a screenshot of your downloadable product settings?

We recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in your response.

You can blur out any information that is confidential.
Looking forward to your response!

Hi @marchajj ,

Thanks for sharing the system status report from the other site as well.

As suggested by @roxannestoltz, we advise updating the WooCommerce plugin and WooCommerce database to the latest version.

Before running any updates please back up your site.

Hi there!

A 400 error means that the request is incorrect or corrupt, and the server can’t understand it.

To get an idea of how your site is configured, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Looking forward to hearing from you!

• This reply was modified 2 years, 5 months ago by Summer M.a11n.

Hi @nubiesan,

Thank you for reaching out!

Currently, the min-height cannot be adjusted for the Featured Category Block. I have also filed a bug here: https://github.com/woocommerce/woocommerce-gutenberg-products-block/issues/6061

You can subscribe to the same and stay updated on its progress!

@romaco31 ,

If you’d like to follow along with any developments related to this particular issue (https://github.com/woocommerce/facebook-for-woocommerce/issues/2171), you can use the Subscribe option on the right-hand side of the page.

Thanks!

Hi @uniquegrouplimited ,

Thank you for confirming that you have updated to the latest version.

Could you please go ahead and create a ticket here so we can investigate this further:

https://woocommerce.com/my-account/create-a-ticket/?form=ticket

In your ticket please add a link to this thread and your site.

Thanks!

Hi @pbolts01,

Thanks for your message!

– Please post a new thread on the forum so we can diagnose this problem individually, this will help us keep things organized based on each request.

– Please include a copy of your System Status Report: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it on the new thread post.

– Also please explain the issue you see (in the new thread) in a detailed manner so we can investigate further.

Hi @lilingg ,

Could you please temporarily deactivate all your plugins other than Facebook for WooCommerce and WooCommerce? Also, switch your theme to Storefront: https://en-ca.www.ads-software.com/themes/storefront/

Then go to Marketing > Facebook > Product Sync and Sync the products once again.

Please check Facebook in the conflict test mode if it helped resolve the issue.

After this you can activate all the plugins once again and switch back theme too.

Hi @sheenugames,

Just to make sure we’re on the same page, are you referring to the sale price annotations as described here: About sale price annotations: https://support.google.com/merchants/answer/9017019?hl=en

If yes, you’ll want to make sure your products meet the requirements listed at the bottom of that page. These two, in particular, are especially worth noting:

– The base price, or the higher price, must have been charged for a period of 30 days (do not need to be consecutive) in the past 200 days.
– The discount of the sale must be greater than 5% and less than 90%.

Can you please check if your products meet those?