Summer M.a11n

Hi @subhash725 ,

Could you please check the possible reasons outlined here: https://woocommerce.com/posts/woocommerce-site-slow-fixes/ and see if any of those solutions work for you?

Please update us with your findings!

Hi @detinamalo,

Could you please perform a conflict test to make sure none of your plugins are interfering:

The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront (https://woocommerce.com/storefront/) and disable all plugins except for WooCommerce.

To figure out which plugin is causing the problem, continue to the next step – reactivate your other plugins one by one, testing after each until you find the one causing conflict.

Here’s a more extensive explanation in our docs: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

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Tools to help you troubleshoot:

Meks Quick Plugin Disabler is a plugin you can install which will remember what plugins you currently have active so it’s easy to switch them back on. Link: https://www.ads-software.com/plugins/meks-quick-plugin-disabler/

You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin. Link: https://www.ads-software.com/plugins/wp-staging/

Thanks!

Hi @aklih ,

> The problem I’m facing is that, if I try to edit woocommerce billing address in my account page, it will return me 404 page not found…

1) Could you check if the current My Account page is in the trash? Have you perhaps created multiple My Account pages?

2) The 404 error might be due to newly created permalinks. You may need to refresh the permalinks. Navigate to Dashboard->Settings->Permalinks, do nothing and save.

Thanks!

Hi @vanessakreling,

1) Could you please share screenshots of what you see so we can take a deeper dive?

We recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in your response.

2) Please let us know if this is a recent problem or have you been encountering these issues from the start?

3) If it is a recent issue, then have you made any changes on your site recently?

4) Could you please send us a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here. You can also hide any confidential information that you do not wish to not share publicly as well.

Thanks!

Hi @marketing1997,

It is possible that there are some compatibility issues that being said, it is also possible that the support folks at https://www.ads-software.com/support/plugin/helpie-faq/ can possibly suggest some workarounds for the issues that you see.

Please reach out to them for further support. Thanks!

Hi @dominmax,

Could you please review this and see if it works for you:

https://stackoverflow.com/questions/62952394/auto-select-first-available-options-from-a-variation-on-woocommerce-variable-pro

Thanks!

Hi @sobuz,

Could you clarify what emails are these? Are these emails sent using WooCommerce core or some other plugin like this: WooCommerce Simple Auctions?

Looking forward to your response.

Hi @samcromer,

Could you please try to switch from the Huzi theme to Storefront and see if the issue resolves itself?

Here’s a link to Storefront: https://en-ca.www.ads-software.com/themes/storefront/

If the issue resolves itself after switching themes then please contact the Huzi theme developer for additional support: https://themeforest.net/item/huzi-a-wordpress-blogging-magazine-theme/21482087/support

Hi @inkedingray

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
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Please include a link to this forum thread, so that we can keep track of what’s already been done.
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We will be able to help you further there.

Hi @bobishou,

1) Are you referring to default core flat rates? https://docs.woocommerce.com/document/flat-rate-shipping/

2) Or are you using some other plugin for this? For example USPS: https://docs.woocommerce.com/document/usps-shipping-method/#section-6

3) Can you please provide me with some more screenshots of your current shipping settings, so I can get a better idea?

A screenshot of your Flat Rate configuration WooCommerce > Settings > Shipping > Shipping zones > Edit one zone where you’ve configured this formula > Edit the shipping method and send a screenshot of the same.

We recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in your response.

4) Please also share a link to the product that you’re having trouble with.

Thanks!

Hi @abdelhadys3d,

Could you please try switching your theme temporarily to Storefront (https://en-ca.www.ads-software.com/themes/storefront/) and deactivate all other plugins except for WooCommerce and then try to publish your products?

Please let us know if you have any other questions.

Hi @billchai8888,

Thank you for your patience while we look into this for you! I wanted to understand your settings better and had a follow-up question.

When users purchase below the minimum amount that is RM 27 what shipping options do you want the user to see?

Hi @amelieviennot4,

You can use the shortcode [woocommerce_checkout].

To show the full form, check Default to customer shipping address under WooCommerce > Settings > Shipping > Shipping Options: https://snipboard.io/lrzDy1.jpg

To show or hide specific input fields, you’d need to use a plugin like Checkout Field Editor (https://woocommerce.com/products/woocommerce-checkout-field-editor/) and then use the shortcode above.

I hope it helps.

Hi @mahasiv,

Most likely what is happening here is that your server doesn’t actually support this download method. To fix it, you can talk to your hosting company about enabling the download method on your server, or you can switch to the Redirect Only download method in your settings.

You’ll notice that the Redirect Only method is labeled as “insecure.” To clarify, it’s insecure because it makes it so that anyone with the file URL for a download associated with a product can use that URL to access that file even if they haven’t purchased the product that grants them access. The other methods do a better job of preventing this. In that case, you might want to use a download manager to add a level of security and try some of these: https://www.ads-software.com/plugins/search/download+manager/.

You can read more about download methods here: https://docs.woocommerce.com/document/digital-downloadable-product-handling/

Before doing any changes you should always ensure that you have a backup of your site in case anything goes wrong. More info at Backing up WordPress content: https://docs.woocommerce.com/document/backup-wordpress-content/

Hope this helps.

Hi there,

What you have described sounds like creating a product vendor marketplace. It might be possible to achieve this using a plugin like this: Product Vendors: https://woocommerce.com/products/product-vendors/.

Please take a look at the documentation and let us know if you have any questions about this plugin: https://docs.woocommerce.com/documentation/plugins/woocommerce/woocommerce-extensions/product-vendors/

Thanks!