shughes

thats not worked either ??

any other suggestions? Still trying to get hold of someone at hostgator!!!!

hi james,

i have done the above for plug-ins (i havent added any additional plug-ins to the default wordpress plug ins that you get with the install) all are deactivated.

I have deleted my old theme all together and activated default wordpress theme twenty15.

my website still does not work

UPDATE!

So, today, i reinstalled wordpress.

changed the wp-config file to direct to my old database with content.

Updated the theme files to latest version.

So, now everything works fine in the wp-admin dashboard – hurrah!

BUT, i still get a blank page when go to sofiehughesphotography.com. I also tried going into one of my posts and clicking view page, and this was also a blank page.

After research i thought it could be memory limit. I found this:
“You could try increasing your PHP memory limit by modifying the wp-config.php file. Simply add the following line:
define(‘WP_MEMORY_LIMIT’, ’64M’);”

However, i cannot find this line of code in the wp-config file, so i installed wordpress’s memory boost plug in. This did not make my website work either, and in fact, i got a notice from my webhost that my CPU usage was too high once i had done this so had to de-activate and remove the plug in.

My webhost takes 2 days to respond! So i am waiting to hear if it is a server issue.

Could it be anything else that I am missing?

I have trawled the internet and have tried everything i have come across with no luck.

I have another website with the webhost and was having same issues, but have resolved that today by doing exactly what I did for sofiehughesphotography.com. and although i need to go and re-upload images to the media gallery it is back up and running no probs.

So i really dont know why my photography website is not playing ball.

I’m tempted to scrap the lot and start from scratch ??

thank you all so much for coming back so quickly!

So, as far as i know the site stopped working after it was cleaned – although when it was hacked my webhost blocked access to the site, so i’m not sure what happened to it when it was hacked as the first i knew was when i was emailed by my webhost to let me know this had happened.

I looked at my File manager, and there are only two things in there –
1) a folder named WP-content, which itself includes a folder called plug-ins, which only contents one file named ‘index.html
2) a file named ‘index.html.

Both the index files are dated with the day my site was hacked which seems pretty dodgy to me.

I have spoken with SiteLock who cleaned the website for me and they say the scan only shows that it had to clean two files which could indicate that whoever hacked my site deleted everything!

My concern is that I was performing back ups via a wordpress plug in, but as i cant access my website at all, and it looks like everything was deleted, i;m going to have to start all over again ??

Jan, if you were here now i would give you a great big kiss! That has fixed the issue – thank you so so so much!!! Yay – you have made me very happy! (But am i going to update my themes soon after this – just need to work out how to keep all of customizations now, but that will be another thread! )

These are the websites by the way….

https://www.sofiehughesphotography.com
https://www.whatwecookedtoday.com

Thanks again – really appreciate it!

Hi jan – Thanks for this, i followed your instructions, and even in twenty eleven theme, and cleared cache and cookies i still cannot use the visual tab, see the text formatting toolbar or insert images ??

Thanks jan!

I couldn’t work out how to the script debug (i’m not really very good with all this web stuff!)

But i did get this when using the javascript console on each of my sites…
Uncaught TypeError: Cannot call method ‘add’ of undefined

Is this fixable?

Thanks Andrew – the issue is not address in the above link, and i have done the whole deactivate, reactivate plug ins etc and still no text formatting toolbar!