siamkreative

Some of our clients are also having issues. What’s the ETA on fully supporting WP 5.5?

Hey Chris,
I sent you a message on the WordPress Slack. Hope we have a quick chat anytime soon.

Hi there,

Since you’re a premium user, would you mind creating a support ticket on our site https://getawesomesupport.com/submit-ticket/? I’ll take it from there.

Cheers

Issue #4 submitted. Let me know how you feel about it.

Yes, great work you did there ??

If you want to get featured on our website as a case study, get in touch with me on my personal inbox.

Hi there,

We don’t want clients to get confused if there’s too much information displayed. We believe that it is enough to show the ticket status.

Cheers

Hey guys,

Would you mind dumping the content of your PHP error logs on https://pastebin.com/ so that we can properly debug this.

Thanks

@anisjolly would you mind creating a public gist? As it could be helpful to others, I’d be happy to check it and publish it on our website.

Hi there,

Did you set up MailGun properly? Do you receive other email notifications from WordPress?

Got it, thanks for sending more information.

It looks like you’re using dataTable, which changes our ticket list table. Disabling dataTable for our form (#wpas_ticketlist) should solve the problem.

I think we’ll add a way for users like you to disable the table improvements… so you could keep on using dataTable.

Is your website publicly accessible? I would like to take a look

Hi Alan,

Do you see anything weird in the console? (Chrome or Firefox developer tools).

Cheers

I’m unable to replicate this issue with AS 3.2.9 and Gravity Forms 1.9.6.

But thanks anyway! Bare in mind that every time there’s a plugin update the edit will be gone…

Hey there,

What’s your website URL? I can have look and try to figure out what’s wrong.

No problem for me either in IE11 and Edge.