siamkreative

Hi,

I really have no idea what you’re talking about. Could you please rephrase?

Thanks for reporting this. We weren’t aware it wasn’t allowed.

As this is related to a paid add-on, I’m inviting you to create a support ticket on our site https://goo.gl/XTMMpt. I will take it from there.

Hey there,

What roles are your support staff currently using? Our plugin creates the following custom roles:

• Support Superviser
• Support Manager
• Support Agent
• Support User

More details below:

$manager = add_role( 'wpas_manager',         __( 'Support Superviser', 'wpas' ), $editor->capabilities );     // Has full capabilities for the plugin in addition to editor capabilities
		$tech    = add_role( 'wpas_support_manager', __( 'Support Manager', 'wpas' ),    $subscriber->capabilities ); // Has full capabilities for the plugin only
		$agent   = add_role( 'wpas_agent',           __( 'Support Agent', 'wpas' ),      $author->capabilities );     // Has limited capabilities for the plugin in addition to author's capabilities
		$client  = add_role( 'wpas_user',            __( 'Support User', 'wpas' ),       $subscriber->capabilities ); // Has posting & replying capapbilities for the plugin in addition to subscriber's capabilities

Lemme know if that helps.

Hi quickfox,

Sorry for the late reply. We’ll look into this asap!

When you saw “You are not allowed to edit this item.”, where you logged in your support site? What is your user role?

Thanks

I’m not sure I get your point, but here is what I think:

• HTML markup is actually required to add basic formatting of the email
• If we switch to Plain Text, users can’t format emails
• The combination TinyMCE / Plain text is a WordPress standard, people are used to it

Hey there,

Please do no open an issue both here and on Github.

What do you mean? Perhaps illustrating with a screenshot could help me understand what is going on.

Cheers

Hey nokieone,

Thank god you mentioned this. I have now approved all 14 requests including yours ??

Cheers

Thanks for the kind words Phill! And thanks for helping us with the beta test ?? You are the man!

Thanks for your rating Rhuan!

We’re planning on developing an add-on that will allow you to do exactly this: easily create/add custom fields ?? Unfortunately, we’re working on other add-ons at the time (email piping is our priority), so I’m unable to provide an ETA.

Hi Jeff,

Thanks for taking time to review and rate our plugin ??

I don’t recall reading your suggested changes. Could you please create a new topic on the support forums? We’re exited to hear your feedback and improve our plugin.

Cheers

Thanks for the kind words ?? I really really appreciate your comment. This is the kind of comments that helps us to keep improving the plugin.

Now that everything is solved, feel free to to rate the plugin Eva ??

Hey there,

Did you try again lately? Would you consider changing your rating?

You won’t be able to add a link inside the simple text field, but you can in a WYSIWYG.

Popup with link (editing)
Popup with link (result)

There are two types of editable text fields:
– Simple text field (just plain text, no bold, links, etc)
– Simple WYSIWIG editor

If you need further help, could you please continue on our basic support forum?