sigsalyadmin

Hello,

You’re welcome for the feedback. If you’re concerned about the plugin’s reputation, why post an outdated review that your customers wouldn’t have seen otherwise? My current review is quite different (acknowledging the Live Chat preference) and answers the questions you’re putting forth here, but you opted to ignore that and gripe about the redacted one instead. But I’ll humor you and respond anyway.

I don’t know from where you get the idea that we don’t reply to our users.

From the number of questions in your support thread left unanswered, which you agree are there, so it isn’t a baseless assumption on my part. Why would I make up such a thing?

Those unanswered support tickets on wordpress are because users create multiple tickets both on our site & wordpress.

Okay, but do you see the perception, here? Without your telling me this, all I (or anyone here) sees are unanswered tickets. Your customers aren’t going to hunt for a reason why you didn’t answer someone in the forum, nor should they. If I may offer a tip: the sensible thing to do would be to reply to a duplicate question with a link to the answered question on your site; that would at least point your customers in the direction vs leaving us to think you simply don’t give a damn.

So did you even try to leave a message?

No, and I’d already said why. Someone else in the support forum asked for help with this specific issue and got no reply. Why would I expect a different result?

It’s completely understandable that you prefer Live Chat for support, but how about filling in your cusomters that we stand a much better chance of getting an answer there instead of in the forum? The only indication of that is your pinned note: You can also use live chat for instant support on our website. “Also” suggests that posting in either place will result in a reply, which isn’t the case. Please edit that for a clearer explanation and I’ll happily change my rating.

That did the trick. Thanks so much!

Hi baljitdhanjal,

What’s the custom CSS to change the Story Title Color in the free plugin? I understand the override risk but I’d like to know how to add that CSS anyway.

• This reply was modified 6 years, 9 months ago by sigsalyadmin.

Screw this crap plugin. Someone pointed out that every update crashes it, and they’re weren’t wrong. This is way too unstable to use on any business-related site. The dev’s should be ashamed of themselves for trying to sell a Pro version when the free one doesn’t even work.