Silvina Furnadzhieva

I just made yet another attempt to find these options and I don’t have them where you say they should be. This, I assume, means that everything is set up correctly and the theme is updated but I’m still having the issue.

Should I assume you don’t really want to help me and I should switch to another theme from a different developer, or are you able to provide a solution?

Hi again!

I followed the instructions available at the following address:

https://docs.themeisle.com/article/1388-neve-3-0-core-design

The first one recommended in the documentation is to migrate the so-called Header builder. I accessed WordPress admin -> Appearance -> Themes -> Settings under Neve theme -> Header. In the open options, there is none that can perform Header Builder actions.

In the main settings of the theme, there is no menu named Style from where to make the change. Further down in the documentation I understand that this menu is only available if the Pro (paid) version of the theme is used and this functionality is implemented by installing an additional plugin called Neve Pro.

Here it is important to clarify that at the beginning of the communication, according to what I remember, the theme version was 3.4.3. The site uses the free version of the Neve theme.

I’ve updated to the latest free version but that still isn’t solving the issue. Please advise me how to proceed further.

Hi! I haven’t changed skins and I’m using the latest theme version as advised, so I guess I’m using the new skin. I’ll also fill in the form shortly.

Hi again! I updated and the issue persists. Please advise me on what to do next.

Hello! This is the error I get:

PHP Fatal error: Cannot use isset() on the result of an expression (you can use “null !== expression” instead) in /home/silvinab/public_html/wp-content/themes/neve/globals/utilities.php on line 554

I realized what you advise is wrong, so I put the code back after performing the test you described. That didn’t help. Also, I already did about 3 fresh reinstalls of Neve, and that didn’t fix the issue either. I also tried turning all plugins on and off, all at once and one by one, to see if there’s a plugin conflict but that didn’t seem to help either. The only thing I know is that it doesn’t seem to be a plugin conflict.

What seems to cause the problem is any theme settings I change through the WordPress dashboard. If I change the font, for example, which I suppose makes changes to the theme’s CSS files, this odd behaviour starts. I need to change settings, however – I would like to use a font different than the default, for example, so if we assume that’s the issue, I’ll need a solution. Please note I’m not editing the CSS directly – I’m only doing it through the theme’s options, as I’m supposed to do.

Of course, there might be another issue causing this – I just assume that might be the reason.

Please let me know what I can do to resolve the issue.

Hi! I haven’t made any changes, otherwise I would have told you what they are. The only thing I did after I installed the theme was import a sample site, with no edits from me.