Silviu-Alex Dinu

Hello there @duni78,

Apologies for your bad experience with our customer support.

The 30-days money-back guarantee is something that we always treat with responsibility.

Please reach out to us here -> https://themeisle.com/contact/ and I will personally take care of your request right away.
If you’ve contacted us through another method, it’s not guaranteed that we’ve received your ticket in our Support mailbox, so it would also help us know from which email address you contacted us to make sure something like this doesn’t happen again.

Thank you for your time!

Hello, @sijiaquatics,

Thank you for reaching out to us.

I understand you are experiencing an issue with OrbitFox.

Could you please make sure you are using the latest version of the plugin?

Also, if updating the plugin doesn’t solve the problem, could you please let us know if you edited Hestia’s files in any way?

Looking forward to your reply.

Hey @aless81,

Thank you for reaching out to us.

I think there is a typo in the screenshot you sent. You wrote

and you should write

instead. So you need to replace the colon “:” with an equal sign “=”.

That should fix the issue.

Please let me know if there is anything else I can help you with.

Hello @enri13,

Thank you for reaching out to us.

I understand you are experiencing an issue with an addon plugin for WooCommerce.

In such cases, the best advice I can give you is to reach out to the plugin’s developers as they would be more capable of providing details about the plugin and what can be achieved through a workaround.

Please let us know if you have other questions about Neve. I would be happy to help.

Hello there,

Thanks for reaching out.

I don’t think the images at the “We recommend” section are built with Nivo Slider, however you can add this code to Appearance -> Customize -> Additional CSS to remove the grey filter:

.brands-carousel .slick-slide img {
    filter: none !important;
}

Hello @designsforme,

I checked your site and I suspect we can do something with CSS. Please go to Appearance -> Customize -> Additional CSS and add the following code:

.nivoSlider img.wp-post-image {
    height: 320px;
}
.sc-nivoslider.nivoSlider {
    min-height: auto;
}

Please let me know if this solves it.
Thank you!

Hello David,

Thanks for reaching out.

Visualizer can be used on a multisite network. In fact, our own demo on themeisle/visualizer is a multisite itself.

I tested this on my own as well, and each Site on the network can activate their plugin the plugin without the others having to.

Also, I think you can choose a different database for your sites so that 2 sites won’t have access to the same data or the same charts.

Please let me know if there is anything else I can help you with.

Hello @toomanytabz,

Please go to Appearance -> Customize -> Additional CSS and add this code in there:

div#content {
    margin-top: 70px;
}

If you encounter any other issue or you would like to achieve other things as well, please open a new thread and we will do our best to respond ASAP.

Best regards

Hello @johnm243,

Sorry for the late reply.

I have actually put together a guide to adjust the text-transform for your header and footer menus. Please have a look at this guide -> https://docs.themeisle.com/article/1067-uppercase-to-capitalize-hestia

Also, for removing the copyright on the bottom, please follow this guide -> https://docs.themeisle.com/article/654-how-to-hide-footer-copyright-credits-in-hestia

Hello @horus79,

Thanks for reaching out.

I’m not entirely sure what your issue with Neve is. I would be happy to help.

Could you please provide more details about what would you like to achieve? Some screenshots and a link to your website would be helpful.

Regards.

Hello there,

Thanks for reaching out.

Apologies for the late reply.

I have just checked your website and it looks like the menu item related to the current page no longer displays in bold -> https://prntscr.com/o5yn45.

Did you manage to fix this in the meantime?

If this is not what you meant, please let me know.

Hello there,

I have checked, and there are 2 files that contain this message as you can see here -> https://prntscr.com/o5yg47. Below, you will find the paths:

• vendor/codeinwp/themeisle-content-forms/class-themeisle-content-forms-contact.php
• vendor/codeinwp/themeisle-content-forms/class-themeisle-content-forms-registration.php

Hope this helps.

Hello @pamplemuss,

Apologies for responding this late.

I have just checked and i cannot replicate the issue you are facing.

After uploading a picture, everything seems to be working as expected https://prntscr.com/o5y8jg.

Could you please share with us a link a to your website to see if there is something wrong? Did you manage to fix this in the meantime?

Regards.

Hello @dixer,

Thanks for reaching out to us regarding your issue. Apologies for the late reply.

i have checked https://jjurbaniak11.nazwa.pl/wordpress/wpn_pierwszainstalacja/ and I am unable to see exactly what you mean by “menu that is sticky it won’t hide a transparent background after clicking any menu element”

If you could please share with us a video so we can better see what behaviour we should test, that would be great.

Or, please let us know if you have managed to solve the issue in the meantime.

Regards

Hello @feraursus,

Thanks for using Neve.

You can align your items side by side with the Footer Builder as well.

For instance, here is how I used the builder to arrange the code you gave us i your reply. I think this can be achieved with your other elements as well.

Check this video out -> https://embed.vidyard.com/share/ntEWBAVSYpMi1H5gzuPwVJ?

Hope this helps.