silvoslaf

Hey, thanks for getting back to me, I appreciate your follow back!

Reasons why most of those featured images are not recognized by our plugin can vary, but in most cases the main one is because of the theme our users are using. Which is exactly why we also implemented that ‘Custom Field’ feature, so that our users can use it when featured images don’t get recognized or when users don’t want them to get extracted to their thumbnails.

The file size can also be a cause why the thumbnails are not extracted, but that only happens with images that are smaller than 150×150 pixels.

May I ask you with which sites are you having those problems (with extracting thumbnails from your featured images)? I’d love to take a closer look at it, if possible.

And please do not hesitate to let me know if you have any more questions regarding our service or if there’s anything else that I missed, since I’ll gladly help!

Take care & have a nice day!

Best,
Silvo

Hey @curlybracket, thanks for chipping in, I appreciate your feedback on this matter! But I really think we’re not on the same page here, to be honest.

You said that “check if images were actually inserted to the content
if yes use the first one” — which is exactly what we do. We try to create a thumbnail from the first image that we find in a blog post.

If there’s a featured image set, we prioritize that one.

If there’s a custom field option set in your plugin settings, then we prioritize that image.

If there’s no image in a blog post, no featured image & no custom field value set, we use the one you specified as a default thumbnail in your plugin settings.

So, to sum it up, our thumbnailer works more or less in the following order:

Custom field value > Featured image > First image in blog post > Default image for blog posts without images

Hope that cleared things up a bit, but please do let me know if this isn’t the case, since I’ll be more than glad to help you out!

Take care & I’m looking forward to your reply!

Best,
Silvo

Hey! Glad I could be of any help, to be honest!

Let me know if something similar happens again or if you have any other questions, since I’ll gladly help you out!

Take care & have a nice day!

Best,
Silvo

Hey, would you please be so kind and delete your cache (browser data), restart your browser and try again?

We made a few tweaks which I think should get this thing sorted, but we really want to hear it from you first, if possible.

Let us know what’s up, we’re eager to hear the results! Take care & have a nice day!

Best,
Silvo

Hey, thanks for the feedback, although I’m sad to hear it didn’t work! But I’m sure we’ll be able to tackle it somehow!

The thing is, at this point we’re not so sure anymore what could be the real culprit of your problems, but we suspect it might have something to do with the theme you are currently using, which is why we would love to take a closer look at it, if possible.

Is there a chance you could send us your WP Dashboard’s credentials, so that we could investigate further? We can completely understand if you’re not comfortable with sharing this with us, but I’m afraid this might be the only viable solution for us right now, since we cannot access that broken window in any other way. It also goes without saying that your privacy is to our upmost concern, after which we will take all the extra precaution possible.

Also — rest assured that none of your settings will be changed or modified, nor will anything be edited or published. All we want is to collect some data.

Here’s my email, if you decide to share your trust with us: support[at]zemanta[dot]com

Let us know what you think and we’ll do our best to help you out! I’m looking forward to your reply!

Take care & have a nice day!

Best,
Silvo

Hey, thanks for the update from your side, much appreciated (and thanks for the nice words)!

Were you getting any error messages by any chance, before your “hack”? I installed that plugin on one of our test blogs and all seems to be working well (out of the box installation).

May I ask you what’s the URL of your blog? I’d love to take a closer look at it (from our “preferences” perspective), if possible.

Let me know, I’m eager to help you out! Take care & have a nice day!

Best,
Silvo

Hey, thanks for reaching out, but we’re not quite sure what the issue here is, to be honest.

Do you care to explain it in detail? Have you tried these same procedures while our plugin is deactivated?

Let us know, we’re eager to hear you out! Take care & have a nice day!

Best,
Silvo

Hey, thanks for getting back to me, appreciate it, although I’m sorry I haven’t responded any sooner! Sorry!

As for that “two-word-problem” — would you please go to your WordPress’s Dashboard under the ‘Plugins’-‘Editor’ tab, and select our plugin in the top right corner, find the search-everything.php file, select it and then find the following function:

function se_build_search_tag()

Replace the $searchand = ‘ AND ‘; with the $searchand = ‘ OR ‘;

function se_build_search_tag() {
		global $wpdb;
		$vars = $this->query_instance->query_vars;

		$s = $vars['s'];
		$search_terms = $this->se_get_search_terms();
		$exact = isset( $vars['exact'] ) ? $vars['exact'] : '';
		$search = '';

		if ( !empty( $search_terms ) ) {
			// Building search query
			$n = ( $exact ) ? '' : '%';
			$searchand = '';
			foreach ( $search_terms as $term ) {
				$term = addslashes_gpc( $term );
				if ( $this->wp_ver23 ) {
					$search .= "{$searchand}(tter.name LIKE '{$n}{$term}{$n}')";
				}
				$searchand = ' OR '; <------HERE!!!!
			}
			$sentence_term = esc_sql( $s );
			if ( count( $search_terms ) > 1 && $search_terms[0] != $sentence_term ) {
				if ( $this->wp_ver23 ) {
					$search = "($search) OR (tter.name LIKE '{$n}{$sentence_term}{$n}')";
				}
			}
			if ( !empty( $search ) )
				$search = " OR ({$search}) ";
		}
		$this->se_log( "tag where: ".$search );
		return $search;
	}

Check the screenshot for easier navigation.

Let me know how it turns out or if you have any more questions, I’ll do my best to get back to you much sooner this time round!

Take care & have a nice day!

Best,
Silvo

Glad to hear that, really! Let me know if you have any more questions in the future, since I’ll gladly help!

Take care & have a nice day!

Best,
Silvo

No problem, glad you got your head around it, to be honest!

But if you do experience any other problems in the future (hope not, though!), do contact us here or via our support email: support[at]zemanta[dot]com

Take care & enjoy your weekend!

Best,
Silvo

Hey, no problem at all, we understand the situation you’re in and we would love to help you out! Really!

Allow me & Petra to take an extra look at this whole mess we’ve got you in and hopefully we’ll be able to get back to you with some viable solutions. Hopefully it’ll be sooner than later!

Thanks again for responding & we’ll email you ASAP! Take care & have a nice day!

Best,
Silvo

Hey, thanks for reaching out & we would gladly help you out, but please bare in mind that although we have a lot of other, daily work that we need to attend to, we still do our best to respond to most of our support applications as soon as possible, or at least in the window of 24h.

As for your problem — any chance you could send me the link to the blog in question, so I could have a closer look? Where are you trying to publish your content from exactly? Do you get any error messages (and if yes, which ones)? Any chance you could send us a screenshot of what you’re seeing?

Let us know what’s up and we’ll do our best to help you out!

Take care & have a nice rest of the day!

Best,
Silvo

Hey Fabricia, thanks for getting back to me & for the provided link, much appreciated!

Try to put this into your ‘Customize CSS’ window (in your plugin settings page) and see if it’s any better:

ul.related_post
{
padding: 5px 13px !important;
}
ul.related_post li
{
margin: 10px 30px 10px 0 !important;
}

Don’t forget to click on the ‘Save’ button before checking it out! I’m looking forward to the results!

Take care & have a nice day!e

Best,
Silvo

Hey, no problem, here’s a screenshot of that window just below the ‘Customize CSS’ title, in your plugin settings, so hopefully you’ll find it this time around: https://cl.ly/image/3Z3J0B3Z2Z2X

But please do let me know if this isn’t the case, since I’m very eager to get this sorted for you in whichever way possible! Take care & I’m looking forward to your reply!

Best,
Silvo

Thanks! I’m looking forward to the (hopefully positive) results! ??

Best,
Silvo