Simon Varwell

Thanks Rogier, that’s a helpful reminder – shouldn’t be too much of a faff hopefully. And maybe in the future I should seek advice on other hosts…

Hi again Rogier, I managed to fix it by following these instructions to upload the certificate manually: https://www.123-reg.co.uk/support/hosting/manually-install-an-ssl-certificate-on-my-cpanel-hosting/

Thanks Rogier. That got me one step further, to Installation. There, I get this message:

“YYour hosting environment does not allow automatic SSL installation. Please complete?manually?You can follow these?instructions.?After completing the installation, you can continue to the next step to complete your configuration..”

That link to the instructions has a list of hosting companies, and mine isn’t on there, so I am not clear how to go ahead from this point.

Thank you Rogier. A line that alternates between “Attempt 1” and “Attempt 2”, then “No order for ID” then a string of numbers.

I had some help from my server admin, who solved the problem by doing the following. These are his words – I don’t understand them, but hopefully they make sense to anyone who lands here having searched for similar difficulties:

…I ran in to some other WP issues on a site of my own (getting a new WP install up and tweaked) which were fixed by having the web server use PHP7.1 rather than the default version 5.6 – so I’ve made the same change for your site too. This can have the effect of the same scripts needing less memory to run, potentially avoiding out-of-memory errors.

There is also a “web application firewall” built in to the server software, which tries to keep bad people away from trying bad things with our websites – but sometimes it can be over-protective and break legitimate things. So I’ve switched that off for your site too.

Sorry to bump this, but just before I try the final two suggestions, any other clues or ideas?

It seems that some small drafts can be saved, but anything long can’t, and it works the same on a smartphone web browser, other web browsers on my desktop and with the post copied, deleted and re-pasted. Very odd…

Hi t-p, thanks so much for your time and suggestions.

Also try:
– Flushing any caching plugins you might be running, as well as server and/or browser caches. Not just your browser, but any op cache or content network cache as well such as Cloudflare. If you are using SiteLock, manage your caching there.

I cleared my browser cache, but I don’t run any caching plugins (that I know).

– Flushing Managed host caches. Managed WP hosting often has special caches. If your host has a “Purge Varnish” or “Flush Memcache” tool, try that. You can ask your provider to flush memcache and Varnish for you if necessary.

Sorry, I don’t really understand this! I am not sure if my host has those tools or not.

– Troubleshooting with your browser. Your browser can help you identify JavaScript issues or conflicts and this article can assist you in doing that diagnosis. This could help identify Visual Editor issues as well.

Following that article led me to these errors on the draft post page at the stage before I click save again: https://imgur.com/a/U1MxI The last one seems to be repeating.

I’ve not yet tried your last two solutions yet, just in case those errors in the image linked above provide clues.

Bizarrely, I’ve been able to create new test drafts fine, so I am not sure if it is a problem with this particular draft I am writing (it contains linked embedded tweets and one image).

Thanks again

• This reply was modified 7 years, 3 months ago by Simon Varwell.

Thanks Ancawonka. No I don’t know how to do that in CSS, so perhaps I’ll just go for the fix you suggested.

Thanks again.

In the absence of any other suggestions, I’ve just done the delete, rename and reupload thing. It seems to have solved it. Thanks Cubecolour.

Thanks Cubecolour. There are quite a few pages/posts I’d need to put it back into, so before I do that I’d like to be sure that there’s no other way for me to rectify this problem. I’ll leave this a few hours and see if anyone has any other ideas.

hi Cubecolour. No, sadly there’s no facility to edit the URL on the image’s page. What mystifies me is why this has happened now when it never happened previously.

Should I try deleting the image to free up the intended page name, then reupload the photo?

Thanks Cubecolour, but that’s definitely not the case here. An image has the original name and I don’t know how that happened.

(Oh and I should add – I’ve checked my trash, nothing in there. Restoring the previous version of the page also didn’t solve the problem.)

Hi Tara

It was indeed a memory issue – an expanded quota and everything updated, and I’m now cooking with gas. Thanks for your help!

Thank you Tara for your suggestion. I think manual upgrading sounds a bit beyond me, but someone else elsewhere had also suggested it might be an issue about space on the server. I’ll look into it!

Thanks though.