simplyniknaks

You can also try the plugins page itself. Once installed scroll down to the plugin and I think there is a Configure or Settings option beside it.

You may have to whitelist some IP addresses on your server as well. This is what I was once told by TikTok:

We detected you have a firewall on your server that may interrupt our service

Products imported from WooCommerce to TikTok Shop might be interrupted

Orders created fro TikTok Shop might not show up on WooCommerce

Here’s what you can do:

Whitelist IP address: 103.136.220.238/31, 103.136.221.238/31, 34.85.162.64/26, 139.177.251.0/28, 139.177.252.0/28, 103.136.220.0/24, 103.136.221.0/24

Whitelist user-agent: tiktok-business-plugin

I did the above and now I get taken to a TikTok page with a Connect button but when I press I just get 2 spinning circles and nothing else happens so there is still something wrong.

At moment because I deleted the plugin, I cannot get it to reconnect again to even see any User ID. I just get taken to a TikTok webpage with 2 spinning circles and nothing happens.

As for Support requesting HAR file – well it did take a long time. Like you they kept sending me Shopify links or telling me to resubmit ticket under correct category – but the category they wanted me to submit under just did not exist. I submitted screenshots proving this several times before they stopped asking me that. Eventually they put it into hands of technicians who first requested I do a screen recording showing what I was doing, then about a week after submitting this they asked for the HAR file.

Support pages limit any response to 500 characters as well which is often useless when trying to explain the problem

Me getting large numbers of failed orders seems to have stopped so I am assuming the Cloudfare Turnstile plugin is doing its job and stopping bots from getting to the checkout/payment pages

However, as I said previously, although most orders went to failed because payment did not pass fraud checks, there are a few that did go through, despite the details of the order saying No against both AVS and CVV checks. It is these I am now worried about.

I am using both the woopayments and woocommerce paypal payments plugins

Both seem to be configured correctly with fraud protection turned on. However, the orders that did go through are not in the woopayments transaction log – but they are in my Paypal account. So I am taking from this it is the Paypal plugin that accepted payment despite it not passing AVS and CVV checks. For now I have disabled the Paypal plugin and wont be taking Paypal payments.

Yes – it had nothing to do with the plugin.

I had to whitelist some IP addresses and my hosts amended the .htaccess file and a mistake was made. Once found and corrected the plugin works fine now.

I have just gone into Woopayments Settings and now everything seems back to normal and when I click documents I can see all my invoices.

I have no idea why a few days ago I was getting those errors

I have a similar problem with a cron job that has been affecting my site now for a few months.

Basically I am running a woocommerce site. A plugin runs every 5 minutes to download my Amazon orders to keep my stock in synch. This has been working for many years.

However, a couple months ago the plugin stopped working correctly. It was not downloading my Amazon orders for hours or even days. I redirected the output from the plugin cron job to my email and it shows it is definitely starting every 5 minutes as scheduled and there are no errors in the output response message. However, it seems to be terminating before completion.

WordPress cron has been disabled and I use a have a server cron job also running every 5 minutes. My server hosts are at a loss as to why the plugin job starts but not completes. The plugin developers tell me it is an issue only on my site as the plugin works successfully on thousands of other sites.

None of the logs show why the plugin job terminates and we can only assume the issue means it is not removed from the cron job queue only to then remain stuck. If I manually trigger the plugin job it seems to work and catch up and downloads all the missing Amazon orders. But when on automatic at some point it just stops working and then remains stuck until some manual intervention is made.

This error is also messing up any facebook postings I make with a link to any page on my website. Because the error happens at top of page facebook then ignores any meta tags for image to display etc. How do I go back to version 3.3.15 if that version works but 3.3.16 does not?

Im getting the error too.

Strangely, it is not happening when I view my website using a laptop, but is happening when I view website on a mobile device. I dont know whether I should disable woo related products or not

Did you resolve this issue as I am having same problem.

I go into Troubleshooting mode (hence all plugins should be disabled) and yet my old theme still active when I view website, changing it has no effect, and the problem I am trying to diagnose is still there.

I am using Storefront theme and when anyone selects a product they get a ‘Critical error occurred’ message and the product only shows Title – there is no picture or description.

No you misunderstood.
I already know some of the images are actually being used – but they come up when I filter for unattached.
I want to delete all my unused images to save some space. However, if I filter on ‘unattached’ I am seeing images I know are being used. If I delete all unattached images then some of my products would now have no pictures.
I just want some accurate way to delete media files that are no longer being used.

Great. Yes – Ive put that code in the hook and it works fine now.

I think I may have solved it – it may be a plugin I am using.

I use this plugin to pull in my ebay and amazon orders and they are pulled in at status ‘Processing’ – so presumably it is not firing the woocommerce ‘order status changed to processing’ event.

I may be able to hook into an action on the plugin when it creates the order to call something in your plugin to assign Invoice Number. If so what would I call?

Sorry – where ever I have said ‘order number’ above I meant ‘invoice mumber’

Yes – once i ‘activate’ the plugin everything works as before.
I usually do updates to my plugins every few months and do all in one go – next time I shall try doing this one on its own to see if that makes a difference.