Saravanan S, a11n

Hey there @mrsibrahim,

Thanks for your feedback. Have you tried using the bulk update options to ensure the products are set up correctly and synced?

Hey there @securemind ,

Sorry to hear about your issues.

I reviewed your profile and any support threads you have created and couldn’t find any topics, where you have requested for help with your issues with Google For WooCommerce. It’s not clear why you say there is non-existent support, although you haven’t requested for help in the forums.

Could you please create a new support thread, so we can assist you further? Thanks.

Hey there @biohazardousx ,

Back to my point, it wasn’t setup correctly when it was developed. It shouldn’t need a feature request to fix something that wasn’t designed to properly allow for all scenarios with product conditions and only a convoluted workaround that is neither ideal nor complete as it merely adds more unnecessary complexity to the category structures; which on a large WooCommerce site can slow things down quite a bit with queries for things that didn’t need to exist.

I understand that you have some suggestions for the developers to consider for the extension. If you feel that it’s more of a bug that the devs should be aware of and fix rather than a feature request, you can submit the issue as a bug as well. Either way, your input would be more than welcome, so feel free to share it here.

Link for reference: https://github.com/woocommerce/google-listings-and-ads/issues/new/choose

The wonderful thing about submitting a request on GitHub is that you’ll be actively contributing to the open-source community with your ideas, and others who have the same concern can bump up the issue and make it more likely to be seen and resolved by the developers!

Meanwhile, I would like to clarify that the solution I shared above works for users who are willing to map the condition attribute with categories, which is the current recommendation.

Hi @streetgarm ,

Thanks for the screenshots.

Could you share a screenshot of the error that shows up when you click the view all products that need attention option, in the dashboard(your screenshot 1)? From your screenshot, it looks like the size/colour attributes are set up correctly. So, I’m wondering if there are other errors with the products besides these attributes.

Hi @streetgarm,

Could you please share a screenshot of how these attributes are set up in your store and a screenshot of the errors you see on the dashboard?

We look forward to reviewing the screenshots and assisting you further.

Hi @rummagerunner ,

Sorry to hear about your experience getting this to work on your WooCommerce store.

We had no choice but close and delete our Google Merchant Center, and create a new account and do things manually.

Not really sure if creating a new account is needed and specifically syncing products manually. These accounting/site rejection issues are something that the extension doesn’t do. The extension, simply connects to your account and syncs products to your account. If you do have another account, you could try the extension as the account is different, these errors shouldn’t happen. Do give that a try.

Btw, there are over 900k users who use this extension and suggesting that this extension be banned for your accounting issue is a bit unwarranted.

Our other website that is hosted on WiX has NO PROBLEM easily getting THE SAME EXACT products on Google shopping.

Could you please clarify this for us? Do you have another website that has the same products and both were being synced to the same account?

Hi @rummagerunner ,

I tried to look for any forum threads that you created to get help for your issue and didn’t find any threads. Could you please open a support thread for us to help you further with your issues?

We look forward to assisting you further.

Hi @blcsue ,
Thanks for the error logs. Could you confirm the version of the extension you had during this error? Was it 5.0.2 ? If it wasn’t 5.0.2, could you please update the plugin to this version and check if everything works as expected? We look forward to hearing back from you as soon as possible.

Hey there @bigbanks,

Sorry about the issues you have been experiencing with the setup of the extension.

Can you please share with us the following information:

• A screenshot of the MailPoet > Help > System Status page. Please ensure to capture the whole page or make several screenshots.
• Copy and paste the information from MailPoet > Help > System Info.

You are welcome to remove/hide any private information from your status report? We look forward to the system info to debug this issue further.

Hi @joyryde ,

Given no of products you have and the complicated shipping setup, we would like to have a deeper look at your shipping settings and shipping calculations to debug this further. This would be easier, if you could create a support ticket.

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread so that we can keep track of what’s already been done.

We will be able to help you further there.

Hey there @santamail ,

Thanks for clarifying on the fix that worked for you.

@santamail , could you please create a new forum thread and share screenshots/site URL for us to help you further. Thanks. This thread has been resolved.

@biohazardousx , I’d like to differ here on what is the true solution. The Condition field is a custom field in WooCommerce, unlike any standardised ones like size attribute or Age attribute. While Google considers only 3 states for condition of the product, there are quite a few plugins that add this custom field and offer various state of the product Eg,. Adding one of the options from the fields customized by various plugins will not be ideal and will generate sync errors.

The above solution is a better way at mapping this filed, while not generating any sync errors regardless of whether customers use a custom field, or a custom plugin etc.

Also it’s worthy to “Note: Refurbished and Used products aren’t currently displayed on Demand Gen ads on the Discover surface as clarified in the linked Google Doc.

That said, feel free to make a feature request here for developers to consider this feature in a future release.

Hi @zotezo ,

But in GMC it is uploading as a single products in GM currently it is 1121 products though we have 150 active products in our websites. How to ensure that there will be only single products in GM admin. Actually we are facing issues to run ads and reports due to multiple size of same products.

This is usually managed via Attribute mapping, Please share a screenshot of how you have configured your products to sync Size variations. Perhaps they need to be tweaked. We can review your configuration and assist further. That said, we recommend you follow the attribute mapping guide to ensure these are mapped correctly.

Hi @biohazardousx ,

Could you share a screenshot of how you are configuring the rule? Have you considered using the category options available, as in one category for new products, one for refurbished and other for used. Do review these screenshots for an example.

If the image does not load, please click this link: – https://share.cleanshot.com/B2x7C6k4

If the image does not load, please click this link: – https://share.cleanshot.com/qp6xyhrV

We look forward to hearing back from you as soon as possible.