Saravanan S, a11n

@famastyle

You are very welcome. ??

Hey there @eogui ,

Please share a small video of the flow that triggers this error. You are welcome to hide any confidential information on the screen. Could you also, confirm if you have tried connecting the plugin from another browser/ internet connection to see if that makes any difference?

I’d also like to understand more about your setup.Please send me a copy of your site’s System Status.
You can find it via WooCommerce > Status. Select “Get system report” and then “Download for support”.? Once you download that file, could you attach it to your reply. You are welcome to remove any confidential information from the status report as well.

Hi @eogui ,

Thanks for creating the request with the correct plugin. I will mark this resolved.

Hi @tiendabs ,

You will need to reach out to Facebook to get the account access to the account and use that to connect, or you could get your account to have the necessary permissions to connect the extension to Facebook.

Hey there @orloxg , I can confirm that what @sukafia clarified above is still correct and can confirm that email being SAME is NOT a requirement.

@martinxun03 the extension uses Jetpack services to sync data from your store to sync with the content API, unlike other plugins which sync via a feed.

Hi @eogui , Please clarify on, which plugin you are using for this integration with Facebook account for connecting meta Ads. Is this plugin updated to the latest version?

We look forward to hearing back from you as soon as possible.

Hi @peppedb ,

Thanks for clarifying that the issue is now resolved. We are glad to know this.

Hi @famastyle ,

It looks like it’s being indexed and the images are showing up, as you can see here. It should get better moving forward.

Thanks for your feedback.

There is tracking for other analytics that are added in a strange way. I did what you mentioned and did not find any difference except for the repetition of events twice.

Could you please elaborate on what you are referring to here? It’s not clear. Perhaps with some screenshots/examples? Thanks. Look forward to assisting you further.

Hi @stiledivitasa , Sorry to hear about your experience with the Facebook For WooCommerce plugin on your multilingual site. I checked for any issues you had with the plugin in any recent threads and couldn’t find any had created. Please create a new topic if you need help with the plugin. We look forward to helping you further.

Hi @famastyle ,

Thanks. This looks good. https://ibb.co/JyttSV5. Do give it a few days and these products should start showing up in the search results.

Hi @shakoor99 ,

The issue you are having is unique to your setup. So please conflict test this on a staging site, where WooCommerce and Google For WooCommerce are the only active extensions and check for the events and their tracking.

Hey there @shaaz786 ,

Looks like you misunderstood your response.

Currently, it’s not syncing, and it’s showing that I have 0 shipping methods. Could you please guide me on how to resolve this issue?

Please setup the shipping information directly in Google Merchant centre, as Google For WooCommerce will not sync advanced configurations like yours. You will need to ensure you disable shipping setting sync in your Google For WooCommerce configuration.

@shakoor99 , Thanks for finding that the duplicate events are triggered in Google For WooCommerce alongside from Google Tag Manager. You would want to tweak the GTM settings to remove the trackings in Google Ads (and any other tracking needs)to ensure it’s not duplicated, as Google For WooCommerce is taking care of it.

Google For WooCommerce tracks these events and conversions by default because, it has bundled options to build campaigns and place ads in the dashboard and tracking is part of it’s reporting for these campaigns and there isn’t any setting to disable this tracking.