Sirv CDN and Image Hosting

Hi @etyamor!

Thanks again for providing feedback.

We have included your suggestion in our latest Sirv plugin release (v7.3.1).

Thanks!

Sarah
Sirv support team

Hello @etyamor,

Great advice, thank you! This will be included in the next Sirv plugin release.

Thanks!

Sarah
Sirv support team

Hello,

The Sirv plugin version 7.2.5 has an improved gallery layout which may be conflicting with your theme.

We estimate this issue will require 20-30 minutes to investigate and fix. Is there a staging site you can provide us Admin access to? Alternatively, we can do the necessary work on your live site during off-peak hours to minimize disruption. You can send us Admin login details via our secure customer support form.

Hello again @kravegolf!

Can you please try again now? We have released a new version of the Sirv plugin, which gives more control to a wider variety of user roles.

It should perfectly meet your needs – if it doesn’t, please tell us so that we can make further improvements!

Thanks,
Dave
Sirv Support Team

Thanks for requesting the ability to rotate 360 spins on mouse hover.

This was a rarely used feature in Sirv JS v2, so it wasn’t included when Sirv JS v3 was built. Instead, the user should drag the spin to rotate it. By leaving this feature out, it helped to reduce the total size of the JS script, so it loaded slightly faster.

However, hover-to-rotate has since been submitted as a feature request, so it might be added to v3 in the future!

Thanks for using Sirv.
Dave
Sirv Support Team

Hi @kravegolf! Which Role do you use? Superadmin, Admin, Editor, Author and Contributor roles can upload images. Please provide a screenshot of the ‘upload button in the product image menu’ issue you can see. We have a secure customer support form if you would like to send Admin login details.

Thanks!

We are very sorry to hear that the plugin didn’t meet your requirements. The plugin makes a copy of your images in your Sirv account – it doesn’t and cannot remove images from your WordPress Media Library, so images cannot be lost but whatever you experienced we can definitely solve for you. We have a dedicated support team who can quickly identify and resolve any issue.

Could you please email us via our form here https://sirv.com/help/support/#support and describe what happened and what your website URL is? If you send us a login to your WordPress admin, we should be able to identify and solve the issue within 2 hours.

Hoping to hear from you soon.

The Sirv Team

We’re delighted to know that you’re enjoying using the Sirv plugin!

Thanks for using Sirv.

David
The team at Sirv

Hello @darshansozo,

The fix has been included in the most recent version of the Sirv plugin v6.9.3.

Please upgrade to the latest version.

Thanks!

Sarah
Sirv support team

Hello @darshansozo!

Thanks for the additional information. This has been resolved and will be released in the next plugin version.

Thanks,

Sarah
Sirv support team

Hello @darshansozo!

We can’t replicate the error you saw. Please go to our official support form and send us a login to your WordPress admin and FTP login. We’ll troubleshoot the issue and solve it for you.

https://sirv.com/help/support/#support

Thanks!

David
Sirv support team

Hello @darshansozo!

Thanks again for reporting this issue. It has been resolved in the latest version 6.9.1 of the Sirv plugin.

Please upgrade to the latest version.

Thanks!

Sarah
Sirv support team

Hello @darshansozo!

Thanks for reporting this.

We have found the issue. The fix will be released tomorrow morning in a new minor version of the plugin.

Kind regards,

Sarah
Sirv support team

Hello @kjellsuemegi,

We found the issue and have resolved it. The fix was included in the most recent version of the Sirv plugin v6.8.4.

Thanks again for sharing this!

David,
Sirv support team

We have checked the plugin code and the existing logic is correct.

To help us investigate this on your website, can you please send us the link to page where we can see the issue and also a login to your WordPress admin? You can send it via secure form at https://my.sirv.com/#/contact/.

Thanks!

David
Sirv support team