oliver

I added the stripe in test mode and now the issue is not there. seems like the issue is with the IPG even thought the IPG developers claims the emails is not send the IPG.

Thanks for the help.

• This reply was modified 6 months, 3 weeks ago by oliver.

Hi Zahid,

Yes, I am also getting the 2 emails when placed an order through an IPG. This doesn’t happen when checking out using Cash on Delivery (COD). With COD, only the WooCommerce automated “Processing Order” email is sent.

Here are the 2 emails received when checkout using an IPG.

Woocommerce default processing order email: https://drive.google.com/file/d/1_tin-1_30WNMJbXNoSDHeVUbU5rjzjzs/view?usp=sharing

Unknown Payment Confirmation email : https://drive.google.com/file/d/1HKOsYL7VghB0JfczRpvzXkE_KmpHlKy7/view?usp=sharing

I need to stop this unknown payment confirmation email from being sent and ensure that only the default WooCommerce processing order email is delivered when an order is placed using the IPG.

I’ve confirmed with both the IPG developers and the theme developers that this payment confirmation email is not triggered by the IPG or the theme.