sjjan

Well, yes, I did and posted several times without response. Will try again.

You are stating at the top of your auto-reply to the support tickets I have filed almost a week ago “Please allow extra time for our customer support team to investigate and resolve issues between December 24th and January 1st during the holiday season.”. We all understand that the Christmas period is not a normal period, but no response for 6 days in a row while one after the other website is beging hacked (all were protected by your premium service of 39$ per year) is not nice. If you have that many people depend on your products, stepping away for a week with no response is not normal to me. That being said, the Sucuri.net product costs 50-60$ per site which is not a pain if websites are brought down on which in our case the aviation industry is depending for their flight planning.

Your software/plugin is missing major hacks and malware vulnerabilities. I really love your product and the interface, but in the end it does not do the job.

“If you need any help with our product specifically, please log a support ticket and we will get to it.” I did, but no response for days in a row. Only now I post on www.ads-software.com do I get a response (WordPress Premium Support tickeet [5044]).

Greetings,

Sjoerd Jan ter Welle
Business onwer – AeroPlus Aviation Software BV