Panorama

Dear Kat!
Just done: I guess I’m in chat with you right now.
See you there…

Cheers
(and thanks!)

Dear Kat!
Thank you for your reply.

I would like to underline that, in the same websites on the same server, the full backup (DB+files) or just the files bu, with another plugin it works properly. So it’s not a matter or limit on the server or other stuff: there is some issue with your plugin.

If you like I could text you as private message which one is (the other plugin) so you might discover the trouble with that.

We would like to fix this issue with you because the main point of your plugin is that it makes scheduled bu.

For any further details I’m available

Dear Kat! Thank you for your reply.

Here some answer:

can you run a database-only backup?
(already tried) Yes, it works

how about a files-only backup? (create a new schedule if you don’t want to edit a current one)
(already tried) No, it don’t works.

If not, try to exclude your /wp-content/uploads folder, then run a manual backup. Does this work?
I guess the issue is about the size of this folder because we are using your plugin in several themes. And it works properly were the contents are not that much. However, if it helps to you, with other plugins it works (in private I can tell you which one). The problem is that the others plugins don’t make the scheduled bu. Your one does it. That’s why I would like to solve with you.

If so, we know the size of your backup is probably hanging up your server.
Yeah: look the previous answer.

If you can, try disabling all other plugins, and switch to a default theme if possible as plugin conflicts can occur. Does that help?
It don’t matter. Because in other themes on the same server it works properly with all the plugins on. So the point is just about the size of the contents…

Thank you for your attention.
Have a great day